Ron Smith & Co Ltd. Reviews 

After purchase I used the mower for the first time there seemed to be a fault as the electric cylinder kept cutting out. I emailed Ron Smith and had a response from Steffan virtually straight away. I was informed that the tension belt is not always checked at Alletts factory and Steffan emailed over a simple fix in the form of a YouTube video. Whilst this is a brilliant little mower the handle end caps will need gluing on, and the handle releaser for folding/storage could be of a better quality. This is a lightweight mower, easy to manoeuvre and is perfect for our lawn which is about 50-60 sq metres.

Staff advice very good. Knowledge of products and knowing exactly what I required.

Prompt service and delivery

Stunning price for a Honda …. Great deal

Purchase was straightforward and delivered as promised, then mowed the the lawn!

My item was delivered exactly when I expected it and it was good value compared to other sellers.
Thank you.

My mower package (Stihl RMA 235 ) was competitively priced . Ordering was a breeze , communication throughout was superb . Product arrived very well packaged and on time . Mower is very quiet and cuts beautifully have done 2 cuts do far ( small garden ) and not even dropped 1 bar one the first battery ! If you are considering a cordless mower then I would wholeheartedly recommend both Stihl and Ron Smith and Co hence 5 stars .

I wanted to replace my Stihl robot mowers with Husqvarna. Anthony from Ron Smiths came out to advise and installed a new 430V Nero. It is so much better than the old machine. It was an excellent service all round, from advise to install.

First class service

Ordered a Stihl RMA 235.1 lawnmower + AK20 battery & charger at a very competative price online on 16th April. Order number sent and then heard nothing so rang on 22nd and was told would ring me back. Nothing heard so rang later the same day and was told it should be collected by courier this afternoon with following day delivery. Actually turned up on Friday 24th.
Used the lawnmower on 3 occasions now and the front right hand wheel has fallen off (not usable at the present time) - definitely not what you would expect from a Stihl product. I know thats an issue with Stihl but will be interesting to see what Ron Smiths customer service is going to be like !!! I will update the review once there have been any developments.
Update 5th May 2026
Contacted Ron Smith and asked for an email with the problem and photographs to show the issue. Rang me up within 30 mins and told me not seen this issue before with this model of lawnmower. They have ordered a part from Stihl which they will post out to me as soon as it arrived. Customer service good so now gone up to 4 stars from the original 2.

I recommend Ron Smith. Really helpful, prompt replies and good stock.

Extremely helpful and knowledgeable sales staff. Equipment arrived beautifully packaged and on time. Will definitely go to them again when we need to renew any more tools. Heartily recommend

An excellent response on aspects of a purchase of a replacement mower.

Competitive price and delivery.attentive sales staff.

Beautifully engineered Stihl cordless mower, arrived promptly and very well packaged, whole process stress-free.

Prompt direct service. Exceeded all expectations

Prompt, polite and quick with delivery

Very easy to order online and mower was delivered on time. Pleased with everything.

Easy service everything on time
However when l phoned to see what chain l needed as a replacement the person who answered was totally rude he told me he doesn’t deal with that hung up and put me on hold but the young man who l was put through to was absolutely amazing couldn’t do enough absolute treasure to the company