Ordered velux windows online Sunday. Arrived as scheduled Thursday morning. Good price (+free delivery) Only negative was lack of update re delivery but rang & this was cleared up. All in very compe... Toon meer
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Lees wat reviewers zeggen
I was on a sticky situation where I needed tiles quickly. I spoke to sales unfortunately when I purchased them it was a five day wait so I cancelled them. They called me back and said they could get t... Toon meer
I phoned roofing outlet to make sure they had the velux windows and facias in that I needed. The phone call was answered quickly and professionally. The person confirmed they were in stock and said de... Toon meer
Terrible service Took longer than said for delivery and my order came out on 5 separate deliveries which was 2 weeks overall. Had to cancel roofing contractors many times after promised but failed... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Roofing Outlet launched in 2015, with the intent to make shopping for roofing material, easier, quicker and ultimately hassle free. We launched in order to move with the growing trend in the UK of buying building materials online. Working closely with the UK's leading manufacturers, we can deliver direct to you with the lowest prices available today. Roofing Outlet was created and is now operated by highly experienced individuals who have long standing relationships with UK manufacturers, many of which go back over 40 years. As a result, we are able to get the very best rates for your project and pass the savings directly to you. Whether you are an experienced trades person, new to the industry or a householder working on a self build we are here to offer you an unrivalled level of customer service. We know the importance of relaying accurate, up-to-date information.
Contactgegevens
Earlsfield Road 276, SW18 3DY, Verenigd Koninkrijk
- 020 8877 9495
- sales@roofingoutlet.co.uk
- roofingoutlet.co.uk
4,3
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Good customer service and quick…
Good customer service and quick delivery, only issue is the £16 delivery charge, otherwise it would have been 5 ⭐
18 februari 2026
Poor communication and laborious/expensive returns process
Ordered 5 Velux windows from this company. Our building requirements changed so I requested to return 2 windows (all unboxed and as delivered). Returns process difficult, laborious and expensive (£100 to return the 2 windows). I got a delivery notification from Velux , returns process seemed simple here . I regret not ordering direct as feel this would have been better value and more direct
7 februari 2026
Antwoord van Roofing Outlet
Dear Kate,
thank you for your feedback.
We’re sorry to hear that you found the returns process difficult. As a supplier of Velux products, we always aim to provide a smooth and transparent experience from order through to delivery and, where necessary, returns.
Because these windows were specially ordered items, returns do involve collection and restocking charges set by the manufacturer, which is why a £100 collection fee applied for the two units. We understand that project requirements can change, and we do try to keep any associated costs as low as possible while following the manufacturer’s return policy.
We appreciate your comments and will review our returns communication to ensure costs and processes are as clear as possible at the point of purchase. If there’s anything further we can assist you with, please don’t hesitate to get in touch directly.
Extremely helpful …
When try to navigate the website your person who answered my call was absolutely brilliant at helping me get my order correct. My delivery was prompt, the driver was excellent and very polite.
5 februari 2026
Easy ordering on line
Easy ordering on line. Delivered when expected. Great communication. Competitive pricing.
3 februari 2026
good value & selection available
27 januari 2026
Excellent service and great quality products
Brilliant experience from start to finish. Easy to order, clear product information, competitive prices and fast delivery. The materials were good quality and exactly as described. Customer service was responsive and helpful throughout. Would definitely use again and recommend without hesitation.
28 januari 2026
Purchased a pallet of insulated boards…
Purchased a pallet of insulated boards over 10 days ago no response to emails going to call the office Monday which will be approx 14 days since original order.
27 januari 2026
Antwoord van Roofing Outlet
Hi Richard,
Thank you for your review, and we apologise for the lack of communication regarding your order. We understand how frustrating it is to be waiting for an update, particularly over this timescale.
Unfortunately, after contacting several suppliers, on this rare occasion we were unable to source the specific insulated boards required. As a result, a full refund has now been issued back to your original payment method.
We’re very sorry that this was not communicated to you sooner and appreciate you bringing it to our attention. Thank you for your patience, and we apologise for the inconvenience caused.
Kind Regards
Harry Miles
Will not buy from again.
Placed an order and payed for next day delivery on the Wednesday evening, expecting delivery for Friday with this confirmed on the tracking. A week later and still no delivery, no idea where it is and a poor customer service response. Requested the order be cancelled and refunded only to be given a delivery update instead. Granted it’s only a low value order but will not use this company again for any future work.
5 februari 2026
Review zonder uitnodiging
Antwoord van Roofing Outlet
Dear Fraser,
Thank you for taking the time to leave your feedback. We’re genuinely sorry for the delay to your order and for the frustration this caused, especially after next-day delivery was selected and confirmed on the tracking.
This is not the level of service we aim to provide. Unfortunately, once the order had progressed with the courier, we were unable to cancel it immediately, which is why a delivery update was issued instead. That said, we understand how disappointing this experience was, regardless of the order value.
We appreciate you raising this with us and will be reviewing both the delivery issue and our customer service response so we can improve going forward. If you’d like to discuss this further or still require a refund, please contact us directly and we’ll be happy to help.
Kind Regards
Harry Miles
Super Service
Really helpful on the phone and super fast next day delivery. The product came exactly as described and fits a treat! No more birds down our chimneys.
22 januari 2026
Fast shipping, Good price and quality
Fast shipping, great price, good quality. whats not to like?
1 februari 2026
Review zonder uitnodiging
Reliable company I highly recommend…
Reliable company I highly recommend this business.
22 januari 2026
Reasonable price and good delivery
Reasonable price and good delivery, "does what it says on the tin"
15 januari 2026
I have bought a roof lantern for…
I have bought a roof lantern for £445.50 on their online shop and they came back to me with a new price of £775 plus VAT,they have set the price and I paid it fully but apparently they wont accept any responcibilities for this. Still havent got my money back.
25 september 2025
Antwoord van Roofing Outlet
Morning Mohsen,
Thank you for your review, and we’re genuinely sorry for the frustration this caused.
Unfortunately, the roof lantern you ordered was a product that was still in development and was mistakenly made visible on our website at an incorrect price. As soon as this was identified, we contacted you to explain the error and provided the correct pricing. To help resolve the situation fairly, we also applied an additional discount against the updated price.
We completely understand how disappointing this experience was, and we sincerely apologise for the confusion. The website issue has now been fixed to ensure this cannot happen again.
Your refund has been processed, and if this has not yet appeared, please note that it can take a few working days depending on your bank. If you’d like to discuss this further or need confirmation of the refund, please contact us directly and we’ll be happy to help.
Once again, we’re very sorry for the inconvenience, and we appreciate you bringing this to our attention.
Kind Regards
Harry Miles
Returns process has taken over 3 months
We ordered the wrong size window and requested a return which cost £192. When they finally arrived to pick up the window, they gave us no notice so we weren't in. Luckily our builders let them in but they didn't pick everything up so had to come back again. On top of that, they still have not refunded us for the blind. The whole return process has taken over 3 months and a lot of chasing. I would not order from them again.
25 januari 2026
Review zonder uitnodiging
Antwoord van Roofing Outlet
Hi Hannah,
Thank you for taking the time to leave your feedback — we’re sorry to hear about your experience and understand how frustrating delays can be.
We’d like to clarify that the return was officially booked in with VELUX on 20th October. Once a return is registered, VELUX typically advise a 2–3 week timeframe for collection, followed by additional processing time on their side before refunds are released. Unfortunately, these stages are handled directly by the manufacturer and are outside of our direct control.
We also apologise for the inconvenience caused during the collection itself and that not all items were collected on the first visit.
Regarding the blind refund, we are currently investigating this with VELUX and will come back to you shortly with an update.
We appreciate your patience while this is being resolved and thank you for raising this with us.
Kind Regards
Harry Miles
Excellent service and prompt delivery…
Excellent service and prompt delivery with delivery options
20 januari 2026
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