Ordered velux windows online Sunday. Arrived as scheduled Thursday morning. Good price (+free delivery) Only negative was lack of update re delivery but rang & this was cleared up. All in very compe... Toon meer
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I was on a sticky situation where I needed tiles quickly. I spoke to sales unfortunately when I purchased them it was a five day wait so I cancelled them. They called me back and said they could get t... Toon meer
I phoned roofing outlet to make sure they had the velux windows and facias in that I needed. The phone call was answered quickly and professionally. The person confirmed they were in stock and said de... Toon meer
Terrible service Took longer than said for delivery and my order came out on 5 separate deliveries which was 2 weeks overall. Had to cancel roofing contractors many times after promised but failed... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Roofing Outlet launched in 2015, with the intent to make shopping for roofing material, easier, quicker and ultimately hassle free. We launched in order to move with the growing trend in the UK of buying building materials online. Working closely with the UK's leading manufacturers, we can deliver direct to you with the lowest prices available today. Roofing Outlet was created and is now operated by highly experienced individuals who have long standing relationships with UK manufacturers, many of which go back over 40 years. As a result, we are able to get the very best rates for your project and pass the savings directly to you. Whether you are an experienced trades person, new to the industry or a householder working on a self build we are here to offer you an unrivalled level of customer service. We know the importance of relaying accurate, up-to-date information.
Contactgegevens
Earlsfield Road 276, SW18 3DY, Verenigd Koninkrijk
- 020 8877 9495
- sales@roofingoutlet.co.uk
- roofingoutlet.co.uk
4,3
Uitstekend
2K reviews
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Heeft 97% van zijn negatieve reviews beantwoord
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Antwoord van Roofing Outlet
Hi R Saunders,
We’re really sorry to hear about your experience. Delays and stock issues are not what we aim for, and we understand how frustrating this must have been. We’re working to improve our stock availability and delivery times, and we appreciate your feedback.
Thanks
Harry
Always a pleasure to do business…
Always a pleasure to do business with—quick and reliable.
7 maart 2026
I only give it 1 star cause you dont…
I only give it 1 star cause you dont give minuses if not it would be -10 atleast
4 maart 2026
Antwoord van Roofing Outlet
Hi Saranjit,
We’re sorry to hear about your frustration and appreciate you taking the time to leave a review.
Unfortunately, we were unable to complete delivery due to access limitations at the address provided. The order consisted of a large quantity of tiles, and the delivery location had restricted access that could not safely accommodate the required vehicle and unloading process.
We always aim to communicate any delivery constraints in advance and ensure orders arrive safely and efficiently. In situations like this, access requirements are essential to prevent damage to goods, property, or risk to our drivers.
If you’d like to discuss alternative delivery options or arrangements, we’d be more than happy to assist.
Thanks Harry
Had 2 faulty roof vents out of a batch
Had 2 faulty roof vents out of a batch, simple case of a phone call and they were replaced. Excellent customer services and good prices
26 februari 2026
Excellent customer care.
26 februari 2026
Excellent delivery time and found the…
Excellent delivery time and found the price for the velux electric roof light to be very competitive.
25 februari 2026
Made 3 attempts to get decking samples
Made 3 attempts to get decking samples. None sent.
25 februari 2026
Antwoord van Roofing Outlet
Hi Ian,
We’re sorry to hear about your experience and appreciate your feedback.
We understand you made multiple requests for decking samples, and we apologise that these were not received as expected. This is not the level of service we aim to provide.
We’d like to look into this further and ensure the samples are sent out promptly. Please contact us directly with your details so we can resolve this for you as quickly as possible.
Kind regards
Harry
Came quickly
2 maart 2026
Arrived very quickly after placing order
1 maart 2026
The items were competitively priced
The items were competitively priced, dispatch was on time and the items received with no damage.
28 februari 2026
Great service
26 februari 2026
Ordered and delivered next day as…
Ordered and delivered next day as promised, perfect 👍
25 februari 2026
One of the cheaper companies to buy…
One of the cheaper companies to buy from, very good quality. First time I've used this product but really easy to do. I have already recommended to people. Don't know the life span of it but for the price it doesn't matter really I'll just replace as and when.
19 februari 2026
Antwoord van Roofing Outlet
Thank you for your feedback.
We’re sorry to hear about your experience. We are currently looking into this matter to understand what may have happened, as our records indicate the item was processed for delivery.
We will be in contact with you shortly to resolve this as quickly as possible.
Kind Regards
Harry
Great product
Great product. Great price. Delivered perfectly. (And on time).
Would definitely use again.
19 februari 2026
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