Ordered velux windows online Sunday. Arrived as scheduled Thursday morning. Good price (+free delivery) Only negative was lack of update re delivery but rang & this was cleared up. All in very compe... Toon meer
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Lees wat reviewers zeggen
I was on a sticky situation where I needed tiles quickly. I spoke to sales unfortunately when I purchased them it was a five day wait so I cancelled them. They called me back and said they could get t... Toon meer
I phoned roofing outlet to make sure they had the velux windows and facias in that I needed. The phone call was answered quickly and professionally. The person confirmed they were in stock and said de... Toon meer
Terrible service Took longer than said for delivery and my order came out on 5 separate deliveries which was 2 weeks overall. Had to cancel roofing contractors many times after promised but failed... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Roofing Outlet launched in 2015, with the intent to make shopping for roofing material, easier, quicker and ultimately hassle free. We launched in order to move with the growing trend in the UK of buying building materials online. Working closely with the UK's leading manufacturers, we can deliver direct to you with the lowest prices available today. Roofing Outlet was created and is now operated by highly experienced individuals who have long standing relationships with UK manufacturers, many of which go back over 40 years. As a result, we are able to get the very best rates for your project and pass the savings directly to you. Whether you are an experienced trades person, new to the industry or a householder working on a self build we are here to offer you an unrivalled level of customer service. We know the importance of relaying accurate, up-to-date information.
Contactgegevens
Earlsfield Road 276, SW18 3DY, Verenigd Koninkrijk
- 020 8877 9495
- sales@roofingoutlet.co.uk
- roofingoutlet.co.uk
4,3
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Product very good delivery not so
25 juni 2026
Amazing service over the decades
23 juni 2026
Excellent service 👏 thank you for a very professional .
On two occasions I have used this company the deliveries received the next day.
11 juni 2026
Excellent product but just not suitable…
Excellent product but just not suitable for my needs thank you.
13 juni 2026
Perfect, no issues
Great communication, quick delivery, good price, no issues with stock on arrival as all very well wrapped and protected in transit.
8 juni 2026
Its the most professional roofing…
Its the most professional roofing supplier out there.
I've been using Extons since 1986.
Never let me down.
3 juni 2026
Great fast service and posted quickly…
Great fast service and posted quickly using good courier
2 juni 2026
Harry was absolutely brilliant from…
Harry was absolutely brilliant from start to finish. I needed a roofing quilt urgently and Harry sorted everything out without any fuss. Communication was spot on, he kept me updated throughout, and true to his word the quilt arrived exactly when promised. In fact, it was already up on the roof by the time I checked!
It's refreshing to deal with someone who does exactly what they say they're going to do. Fast response times, excellent customer service, and a genuinely helpful attitude. Credit where it's due – Harry made the whole process effortless.
Would highly recommend Harry and Roofing Outlet. Thanks again for the fantastic service.
Matthew Wylde
31 mei 2026
From first contact to delivery…
From first contact to delivery everything ran smoothly.
Speedy delivery, everything in tact.
5 juni 2026
Arrived on time
Arrived on time. I ordered the wrong size flashing kit . Phoned them and they changed it for the right one before order was dispatched. I would have given them stars but when lorry arrived the driver opened the back up. The packages were everywhere. The driver said he comes in the morning and that’s how they load thing up nothing strapped down. I undid my roof window and luckily it was ok. None of this was roofing outlets fault just letting them know .
30 mei 2026
Very professional service ,delivered…
Very professional service ,delivered within 3 days reasonable delivery price.Would use again .
4 juni 2026
Too expensive delivery cost
Products purchased for £20
Delivery £58 - shocking cost considering I could have posted it for less than £30
Puts me off shopping with roofing outlet again.
26 mei 2026
We placed our order over 2 weeks ago…
We placed our order over 2 weeks ago but still no update on delivery and all our emails have been ignored.
As I don’t have option to reply to co’s response I’m using edit facility to reply:
Bouncing back email is certainly not an excuse at at all. You had my contact details to call and provide update as you may have seen from my emails that I was getting concerned. Scheduled for Friday 12th June must be a quick fix to address the fact that I have left this negative review. Not at all good business conduct goes against all your reasons that you have noted on your website as ‘why shop with us’ section quoting prompt communication and fast reliable service - both of which was not true. 🙁🙁
24 mei 2026
Antwoord van Roofing Outlet
Dear Marina,
We're sorry to hear about your experience.
Unfortunately, our previous replies to your emails have been bouncing back and do not appear to have been reaching you, which is why it may have seemed that your messages were being ignored.
We can confirm that your order is scheduled for delivery on Friday, 12th June, and everything is currently booked in as planned.
We apologies for the communication issues and any frustration or inconvenience this has caused. If you need any further information regarding your order, please don't hesitate to contact us.
Thanks
Harry
Antwoord van Roofing Outlet
Thank you for your fantastic 5-star review! We're delighted to hear you received great service from start to finish.
We really appreciate your support, and if you require any other roofing materials going forward, please don't hesitate to get in touch. We'd be happy to help.
Thanks again for choosing us
Harry
Next day order is a joke
Next day order is a joke. It said order before cut off tike for next day delivery. 4 days later, still not recieved.
22 mei 2026
Antwoord van Roofing Outlet
Dear Ian,
We have checked our records and can confirm that this order was delivered on 26th May and was signed for upon delivery. We have proof of delivery available.
We understand your frustration regarding the delivery expectations and would like to investigate this further with you. A member of our team will contact you directly to discuss the matter and help resolve any concerns.
Thank you for bringing this to our attention.
Harry
On time delivery having regularly…
On time delivery having regularly updated me. Windows were competitively priced.
22 mei 2026
Antwoord van Roofing Outlet
Hi Peter,
Thank you for your fantastic review! We're pleased to hear that your windows were competitively priced and that you were kept updated throughout the delivery process.
We appreciate your business and are glad everything arrived on time. If you require any other materials in the future, please don't hesitate to get in touch – we'll be happy to help.
Thanks again for choosing us!
Harry
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