Ordered velux windows online Sunday. Arrived as scheduled Thursday morning. Good price (+free delivery) Only negative was lack of update re delivery but rang & this was cleared up. All in very compe... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I was on a sticky situation where I needed tiles quickly. I spoke to sales unfortunately when I purchased them it was a five day wait so I cancelled them. They called me back and said they could get t... Toon meer
I phoned roofing outlet to make sure they had the velux windows and facias in that I needed. The phone call was answered quickly and professionally. The person confirmed they were in stock and said de... Toon meer
Terrible service Took longer than said for delivery and my order came out on 5 separate deliveries which was 2 weeks overall. Had to cancel roofing contractors many times after promised but failed... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Roofing Outlet launched in 2015, with the intent to make shopping for roofing material, easier, quicker and ultimately hassle free. We launched in order to move with the growing trend in the UK of buying building materials online. Working closely with the UK's leading manufacturers, we can deliver direct to you with the lowest prices available today. Roofing Outlet was created and is now operated by highly experienced individuals who have long standing relationships with UK manufacturers, many of which go back over 40 years. As a result, we are able to get the very best rates for your project and pass the savings directly to you. Whether you are an experienced trades person, new to the industry or a householder working on a self build we are here to offer you an unrivalled level of customer service. We know the importance of relaying accurate, up-to-date information.
Contactgegevens
Earlsfield Road 276, SW18 3DY, Verenigd Koninkrijk
- 020 8877 9495
- sales@roofingoutlet.co.uk
- roofingoutlet.co.uk
4,3
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Placed order, let down on delivery and 3No requests for an update
Placed order, on basis of initial date displayed. Appreciate that orders get delayed but I have been fobbed off on 3 occasions I have followed up requesting a delivery date
21 mei 2026
Antwoord van Roofing Outlet
Dear Jamie,
Thank you for your feedback.
We sincerely apologise for the delays and for the frustration caused by the lack of a clear delivery update. Your coping stones are currently in production, and we appreciate that this does not excuse the inconvenience of having to chase for information on multiple occasions.
We are following this up with the manufacturer as a priority and will be in touch as soon as we have a confirmed update on your order. Thank you for your patience, and we apologise again for the experience you've had so far.
Regards
Harry
Fantastic communication and very easy…
Fantastic communication and very easy website to navigate first time using but we will definitely recommend and use again thank you
25 mei 2026
Antwoord van Roofing Outlet
Thank you for your wonderful 5-star review!
We're delighted to hear that you found our communication fantastic and our website easy to navigate, especially on your first order with us. It's great to know we made the process straightforward and enjoyable.
We truly appreciate your recommendation and look forward to helping you again in the future. If you require any other materials going forward, please don't hesitate to get in touch.
Thank you for your support!
Harry
Great service
Great service, reasonable price, delivery was pretty good, took about 4 working days and the courier was brilliant too.
Thank you
22 mei 2026
Antwoord van Roofing Outlet
Thank you for your fantastic review!
We're delighted to hear that you were pleased with our service, pricing, and delivery. It's great to know your order arrived within the expected timeframe and that the courier provided such a positive experience.
We really appreciate your feedback and your custom. If you require any other materials in the future, please don't hesitate to get in touch – we'll be happy to help.
Thanks again for choosing us!
No intention of delivering only five boards yet took my money
Order 5 magply boards from them with a huge delivery charge on top, anyway I needed them so paid for them only to get a second email saying that I need to up my order to 10 boards because of fuel surcharges !!! To my amazement they had taken my money anyway !!! . I will update this review to see how much hassle I have getting a refund
1 juni 2026
Review zonder uitnodiging
Antwoord van Roofing Outlet
We are very sorry for the frustration and inconvenience caused by your recent order experience.
Due to the current situation with the war in Iran and the resulting fuel surcharges and transport disruptions, our supplier has temporarily introduced a minimum order requirement on certain deliveries. Unfortunately, this was not made sufficiently clear on our website at the time of your order, and we completely understand your disappointment after placing and paying for the order.
Please accept our sincere apologies. We share your frustration and appreciate how upsetting this must have been, especially after paying the delivery charges in good faith. There was absolutely no intention to mislead you or take payment without supplying your goods.
Our team is actively working with our developers to update the website urgently so these temporary supplier restrictions are made much clearer moving forward and to help prevent this happening again.
A full refund has been issued. Thank you for bringing this to our attention, and again, we sincerely apologise for the inconvenience caused.
Kind regards
Harry Miles
Sales Manager
Limited contact afrer order…
Limited contact afrer order unfortunately every capping stone was damaged
16 mei 2026
Excellent selection
Excellent selection, fast turnaround, and outstanding professionalism! Thank you very much!
14 mei 2026
Chimney pots arrived next day
I have to say, I was sceptical that an order I placed for a pallet of chimney pots was actually going to arrive a) intact and b) next day. I was proven wrong on both points, it was very well packed, arrived next day and was much cheaper than my regular local merchant for the identical products.
21 mei 2026
Sent standard instead of long…
Sent standard instead of long but still usable also Delivered within 3 days but had to call to find out when. Tha fact I actually spoke to a human was nice tho lol.
19 mei 2026
Fast delivery
Fast delivery, had exactly what I was looking for. Great service. Will definitely use this company again in the future.
13 mei 2026
Ordered some special chimney pots for a…
Ordered some special chimney pots for a listed building project. Order dealt with promptly, communication great, good speedy delivery, but unfortunately, one unit was damaged by the transport company.
One simple call to Jacob in the sales and within the hour a replacement had been sourced and dispatched.
Fantastic service...well done Jacob and your team.
27 mei 2026
Review zonder uitnodiging
Fantastic.
These guys are great. Cannot recommend highly enough. Some of the order went missing, which happens. Sorted instantly, new stuff sent out.
I ordered some extra parts I didn’t need which was 100% my issue. They offered to pick them up and refund them.
Just a really pleasant experience.
21 mei 2026
Review zonder uitnodiging
Very helpful when the delivery courier…
Very helpful when the delivery courier was causing issues.
10 mei 2026
Received my order well packaged no…
Received my order well packaged no damage,well pleased. carrier did really well pulled out all the stops to get my delivery too me
6 mei 2026
Great service as always and super quick…
Great service as always and super quick delivery thanks
20 april 2026
Amazing service
7 mei 2026
Great price and next day delivery
Great price and next day delivery, what else needed these days? Thanks
30 april 2026
Excellent service and quick delivery
23 april 2026
Im very disappointed
Im very disappointed. Been costumer several times. Any order was delayed. But now is one month waiting to complete delivery. I been contacted them many times and only says really sorry and promise next week delivery is. I can't finish jobs because didn't get materials. I will go to order somewhere else and ask for refund. I loose money time and
my costumers are not happy. This is worse experience I ever had.
6 mei 2026
Review zonder uitnodiging
Antwoord van Roofing Outlet
We’re very sorry to hear about your experience and completely understand your frustration. While we’re pleased that the main bulk of your cladding order has been delivered, we know this does not help when the remaining items are holding up your job.
Unfortunately, we were let down by one of our suppliers regarding the screws needed to complete your order. This is not the level of service we aim to provide, and we appreciate that the delays have impacted both your time and your customers.
The missing items have now been confirmed for delivery, and we are personally monitoring this closely to ensure they arrive as soon as possible. We sincerely apologise for the inconvenience caused and thank you for your patience and previous custom. your feedback is highly valued and will help us to make improvements.
Kind regards
Harry Miles
Sales Manager
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.