Ordered velux windows online Sunday. Arrived as scheduled Thursday morning. Good price (+free delivery) Only negative was lack of update re delivery but rang & this was cleared up. All in very compe... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I was on a sticky situation where I needed tiles quickly. I spoke to sales unfortunately when I purchased them it was a five day wait so I cancelled them. They called me back and said they could get t... Toon meer
I phoned roofing outlet to make sure they had the velux windows and facias in that I needed. The phone call was answered quickly and professionally. The person confirmed they were in stock and said de... Toon meer
Terrible service Took longer than said for delivery and my order came out on 5 separate deliveries which was 2 weeks overall. Had to cancel roofing contractors many times after promised but failed... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Roofing Outlet launched in 2015, with the intent to make shopping for roofing material, easier, quicker and ultimately hassle free. We launched in order to move with the growing trend in the UK of buying building materials online. Working closely with the UK's leading manufacturers, we can deliver direct to you with the lowest prices available today. Roofing Outlet was created and is now operated by highly experienced individuals who have long standing relationships with UK manufacturers, many of which go back over 40 years. As a result, we are able to get the very best rates for your project and pass the savings directly to you. Whether you are an experienced trades person, new to the industry or a householder working on a self build we are here to offer you an unrivalled level of customer service. We know the importance of relaying accurate, up-to-date information.
Contactgegevens
Earlsfield Road 276, SW18 3DY, Verenigd Koninkrijk
- 020 8877 9495
- sales@roofingoutlet.co.uk
- roofingoutlet.co.uk
4,3
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Professional service
Professional service. Sound information and excellent follow-up. The minor issue with the deliver was handled promptly and a favourable solution agreed. And BTW - very competitive pricing! Will unquestionably use them again!
21 april 2026
Great Service
28 april 2026
Fair price and quick/prompt delivery up…
Fair price and quick/prompt delivery up north to the Scottish Highlands
18 april 2026
2ND Time I've used this company for a…
2ND Time I've used this company for a roofing product , and received helpful and professional advice on both occasions by different members of their Staff .
Plus they were great with an agreeable discount .
Yes , I would definitely recommend this company
Regards , Steve Morgan .
23 april 2026
Overall excellent service
Easy website to navigate, clear idea of delivery by date. Delivered on time and well packaged. The courier went above and beyond to get as close as he could to the building. Will definitely use again.
17 april 2026
Quick delivery on a part not available…
Quick delivery on a part not available from many outlets.
22 april 2026
when things go wrong,you need a company…
when things go wrong,you need a company that will step in and put thing right again,this company Roofing Outlet, did just that.Well done Roofing Outlet
7 april 2026
Very easy to deal with & great…
Very easy to deal with & great information on delivery will defo us again
19 april 2026
let down by lack of communication [no…
let down by lack of communication [no e-mail re date/ had to phone to get an idea] around delivery.
On first delivery attempt lorry did not have the means to unload a pallet of tiles thus requiring a second delivery.
Other aspects good
12 april 2026
Antwoord van Roofing Outlet
Thank you for your feedback. We’re really sorry to hear that your experience was let down by our communication and the issues with your delivery.
You’re absolutely right to expect clear updates, and we apologise that you didn’t receive an email confirmation and had to contact us for information. We also regret the inconvenience caused by the failed first delivery attempt, this should have been properly coordinated to ensure the correct equipment was available.
We’re glad to hear that other aspects of your experience were positive, but we take your comments seriously and will use them to improve both our communication and delivery processes going forward.
If there’s anything further you’d like to discuss, please don’t hesitate to get in touch, we’d really appreciate the opportunity to make things right.
Kind Regards
Harry Miles
Sales Manager
Antwoord van Roofing Outlet
We’re very sorry for your experience and the confusion caused.
Unfortunately, while we do stock these roofing sheets, we were unable to arrange delivery to the Shetland Islands at a feasible cost. Due to the location and transport limitations, the shipping charges from our carriers were significantly higher than expected, which meant we could not supply the order in a practical way.
We understand how frustrating it must have been to be told there was no stock available, and we apologise for the miscommunication on our part. We should have explained the situation more clearly.
Thank you for bringing this to our attention, we’ll use your feedback to improve how we communicate delivery constraints in the future.
Kind regards
Harry Miles
The goods arrived in good time
The goods arrived in good time. I was not home but they were in good condition.
10 april 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.