rosegarnet.com Reviews 

BEST BRA EVER !!! I just got mine finally, but well worth the wait!!! I’m going to need every color please& THANK YOU 😊

I ordered merch on 5/18/25. I never got a receipt. Emailed them for updated info. They sent me an order number that doesn't exist in their "system" and what I thought was a bogus tracking number, since they told me they ship from the US and the tracking number was from overseas, likely China. 6/6/25 I filed a dispute with my CC company.

Update: in an email string 12 emails long with multiple emails on my part trying to get information on my order, RG sent me an order number that when entered into their system, resulted in a “no such order” message from their website and tracking number that showed no progress. A few hours after I posted a negative review on FB, Trust Pilot, and filed a complaint with the BBB I received a full refund, and an email full of excuses. It was the only email that actually attempted to explain why my order had not arrived. I bet they wish this was a fake review!

UPDATE: After leaving a negative review and a complaint with the BBB, I got a full refund and an email from Rose Garnet. In an email, they explained that their US warehouse had run out of the item I ordered, and as a result, it was being shipped from the overseas manufacturer. Had they communicated this to me in any of the previous 12 emails, and had they sent me a real order number and not one that showed "Could Not Find Order" on their website, I would have been ok to wait. Their customer service communication is terrible. Then, 24 hrs ago, the item arrived. Now what? I sent Rose Garnet an email a few days ago asking them how to return the unpaid item to them, should it arrive. No response. Sigh. . .

The Keyla sport bra cups are very comfortable and fit me true to size. However the small rounded band under the underwire cups does NOT feel comfortable. It tends rolls under and rubs no matter how tight or loose I adjust the band. I would like to see this same bra manufactured with a thicker, wider stretchy band. I would also appreciate a wider back band with 4-5 hook closures. Shipping takes longer than any other company I typically order from. But I did order a wrong size by mistake originally and the return process was very easy at no cost to me to return and exchange the item.

This company sells other manufacturer bras at a much higher price. The bras are not manufactured by them!

I originally purchased the sport bra Keyla and I love it. So comfortable and very well made. I then purchased the minimized bra Soleil but the sizing is not the same due to the very stretch of the band. On the Keyla I use the largest hooks and on the Soleil I have to use the tightest hook closure. Could be problematic over time. However so far seems nice but I wouldnt call it a minimizer.

These people absolutely SUCK!! The bra is not worth the time, energy, and frustration you have to go through to follow up and see any progress. I ordered over a week and STILL no confirmation but they did not hesitate to charge my card. I hate this company and will never order from them again!

It took forever to get my bra. They kept sending me coupons and I would reply please just give me the one I ordered. I finally got it, over a month later, and its a pretty nice bra but absolutely not worth the time and energy it took. never again!

It's a crying shame that this company is so incompetent with delivery. These are wonderful bras...when and if you get them. Order was placed last month and my tracking shows they made it to LA five days ago. It ends there. With all the political "stuff" going on right now, I doubt that things will get better. Customer service is completely lacking. Heartbreaking.

Update on 2/14. The company who initially said they could not cancel my order & refund, has cancelled my order & processed a refund. I appreciate the attention & resolution to this matter. My suggestion is they update their website to detail longer than usual delivery dates & be transparent that the order is shipping from outside the US.

Initial Review 2/11. So far, so bad. I had a bad feeling that this was a direct to consumer from an Asian factory. Placed an order 5 days ago for one bra advertised on IG, got an order confo with an order number, and a link for tracking. Tracking indicates “no order”. Another link for “chat with us”, also does not work.

I replied to the email address on the order confo and got a response from an AI robot that my concern would be forwarded to a team member. Since Asia is asleep right now, I’m awaiting a reply. Luckily I paid thru Apple Wallet & will contact them if order not shipped within 24 hours. Happy to amend this review with prompt delivery & customer service.

If there was a zero, that’s what I’d give this company. I’ve been trying to get a refund from them since my return was delivered to them in Oct. I still don’t have the refund. I’ve contacted them since many times and they either don’t answer or have some auto reply. I do not recommend buying anything from them. They have a F rating in BBB.

Made in China, not Fenton, MO like their website states.
Usually, when a company has their products produced in China they have it shipped back to the US and ship to the customer from their US based warehouse. This allows the company to inspect the shipment and ensure the quality of manufacturing. I am sure much of what I purchase is indeed manufactured in China but when I order it is not usually shipped to me from China.

Best bra I have ever had. Came quickly and no problems. I will buy more for sure!

Avoid this brand!!

Bought 2 bras on 10 Oct 24
- 12/10: said my order is on the way
- their tracking site showed unknown status

- 30/10: emailed their customer service about my parcel location

- 3/11: got a reply saying that my parcel has been shipped but "THE TRACKING HASN'T BEEN UPDATED, THIS IS NORMAL (USPS SOMETIMES DOES THIS WITH OUR ORDERS), THE TRACKING WILL UPDATE IN ANOTHER FEW DAYS, JUST BEFORE IT IS DELIVERED TO YOU" not very helpful

- checked with USPS tracking site and it showed that the label has been made but not yet in the system because the parcel hasn't been given to USPS

- checked with Yanwen tracking and the only update is "order processed by shipper" on 11/10

- up until today (22/11), no parcel in sight, tracking still show unknown status

this is definitely a scam and obviously I'm not the only victim. My only vault was not checking their reviews online before buying the products

No response from customer service.
Ordered 2 bras, they shipped 1. No message re:missing item. No response to any form of messaging to resolve this. My concern is for customer service not the bras. There are several ways to contact them but I needed to give the information on the missing bra and no human response until about a week or so later.

Amazing fit, fast shipping. I see the negative reviews but this does not match my experience at all

I’ve ordered 2 bras, one each time, received them quickly and they fit fabulously.

I recently purchased 6 bras from Rose Garnet, all the same style but 3 different colors. This was after receiving notice that their “best selling style” was discounted $15, for a very limited time. However, I was given the discount on only 2 out of the 6 items, and immediately contacted them with a request to recalculate my purchase. At first, my email was misread and I became frustrated. However, today, a customer support rep was able to rectify the situation for me, and she said a refund for the difference was started. I appreciated the extra time taken to review my problem and help me resolve it with in a gracious manner. I believe the bras they sell are very well constructed and mine have lasted very well.

I made ordered 4 bra’s, different styles. They posted a 30 day return policy so I thought it would not be a problem to return it exchange them if needed. I received my order on September 9th and unfortunately none of the bras fit me. I emailed them on Sept 17th requesting a refund (following instructions on their website). It’s been 48 hrs and no acknowledgement or response yet. Frustrating…

I believe this company is a scam. Do not order from them. It’s been weeks and I cannot get ahold of anyone. They are being reported to the BB in the hopes that they do not scam others.

I found this company on Facebook. All of the companies that I have found selling garments or other helpful items have had the same kind of service. They are very deceptive. They claim to be located in the US clearly a lie. They take weeks to ship anything. They have a policy of not refunding your money even if they ship you something that they had on hand, but you didn’t order.
My new policy is not to order from any company on Facebook unless it is one that I have dealt with before and happened to know that it is a US company.