Rhiannon was efficient and friendly in dealing with the queries I had via the online chat function after first moving into my new property managed by R&L. All questions were addressed clearly and put... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Opened a chat line with Paige, to flag up the fact that the ground floor call buttons on our lift were jammed and non-functional - I had already reported this via the R&L Emergency Line the night befo... Toon meer
Bedrijf heeft geantwoord
Ross + Liddell are our Flat Factor at turnbull street and are terrible. Have left us with an open garage door for over 2 weeks already with no further happenings. Allowing people to come in a steal st... Toon meer
Bedrijf heeft geantwoord
I had a great experience with Ross & Liddell’s customer service. Candela was extremely friendly, helpful, and professional throughout our interaction. She clearly explained the details of my two accou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Contactgegevens
Verenigd Koninkrijk
- ross-liddell.com
4,0
Goed
959 reviews
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Nicole answered my queries straight…
Nicole answered my queries straight away with a positive outcome.
31 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you for your feedback, we really appreciate it.
Leah was very helpful with my enquires…
Leah was very helpful with my enquires and was quick to help which ia just what you want in a service
31 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you for your feedback, we really appreciate it.
The online chat function was great and…
The online chat function was great and really quick at getting the information I needed.
26 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Craig, great to hear that, thank you for providing feedback.
Paige was very helpful in looking into…
Paige was very helpful in looking into my query
23 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Marie, we're glad to hear that. Thank you for your feedback.
Paige's cheerful and efficient…
Paige's cheerful and efficient helpfulness in progressing an ongoing issue with repair to a door security system
23 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Peter, what a lovely review. Thank you so much for your feedback. Paige is delighted.
Absolutely awful company don’t touch…
Absolutely awful company don’t touch them
Money grabbing charlatans awful customer service rude staff if you can even get through to them
Just leave well alone
18 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Andrew, we responded to your previous negative review, requesting information to assist us in identifying your account. Unfortunately, we did not receive this. We have sent a further request, in the hope that you respond, and enable us to investigate an assist with any outstanding issues.
General enquiry
quick, simple and direct, you could not ask for more
20 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Gerard, thank you so much for taking the time to review our services.
Used online chat with Nicole from Ross…
Used online chat with Nicole from Ross + Liddell. She answered all my questions quickly and gave very clear explanations. Excellent service with my first interaction with this company.
20 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Colin, thank you for taking time to review our services. We appreciate it.
Paige was very helpful and quick to…
Paige was very helpful and quick to respond.
17 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Monica thank you for your feedback, we appreciate it.
Very helpful.
16 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Bob, thanks for taking the time to review our services.
Candela! Live chat help
Candela on live chat was a great help today. Very informative and quick to respond, not to mention polite (which I have had little experience of in the past with other departments within Ross & Liddell). Although my main query has yet to be resolved, I feel content and at ease that it will be dealt with soon.
13 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Gail, thank you so much for your feedback.
Had some billing queries as I had…
Had some billing queries as I had recently moved into. Went into live chat and spoke to Candela. She was super prompt and answered all my questions, and sent me all the information i needed to get my direct debit set up! Brilliant service.
13 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Lauren, we appreciate your feedback. Thank you
Contacted and spoke to Leah who was…
Contacted and spoke to Leah who was quick to repond and answered my question.
12 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you for your feedback. We appreciate you taking the time.
Live chat with Paige to follow up on an…
Live chat with Paige to follow up on an issue I have. She tried to contact the company during the chat with no success. She will keep me informed by email.
Couldn’t really ask for more
11 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Joyce, thank you for taking the time to leave a second review. We're glad to hear that Paige is moving things forward and keeping you informed.
Livechat - Excellent Service
Excellent service from Leah on the livechat, she was very polite and resolved my queries within minutes.
6 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you so much for your feedback. We'll be sure to pass this on to Leah.
Rhiannon was very efficient at…
Rhiannon was very efficient at providing information I requestefd
5 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Helen, glad to hear it. Thank you for leaving feedback
I am really impressed in the last 1…
I am really impressed in the last 1 year and half with Ross and Liddell such dramatic changes. I spoke with Darren today about broken handle door , couple hours later was fixed . I can’t speak high enough about them , thanks Ross and Liddell, thanks Darren 😊
4 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you so much for your feedback, it really means a lot.
Lovely and very helpful staff (Online Chat Servie)
I needed some clarification about my bill which showed an outstanding balance. I used the online chat service and I can’t thank enough “Leah”. She was extremely helpful and professional. She resolved my bill issue immediately. Thanks once again Leah, you are an asset to the company.
4 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you so much for your feedback, we really appreciate it.
Great service from Nicole on R&L chat…
Great service from Nicole on R&L chat this morning. Polite, prompt, clear; answered questions and actioned my requests. Thank you!
4 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
John, thank you for taking time to review our services. We're glad you are happy with our service.
Paige was very friendly and efficient
Paige was very friendly and efficient. She listened too and understood my message and said she would arrange for a contactor to attend ASAP.
26 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Anne, we're glad to hear that Paige was able to assist you quickly. Thank you for taking time to feedback.
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