Rhiannon was efficient and friendly in dealing with the queries I had via the online chat function after first moving into my new property managed by R&L. All questions were addressed clearly and put... Toon meer
Bedrijf heeft geantwoord
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Opened a chat line with Paige, to flag up the fact that the ground floor call buttons on our lift were jammed and non-functional - I had already reported this via the R&L Emergency Line the night befo... Toon meer
Bedrijf heeft geantwoord
Ross + Liddell are our Flat Factor at turnbull street and are terrible. Have left us with an open garage door for over 2 weeks already with no further happenings. Allowing people to come in a steal st... Toon meer
Bedrijf heeft geantwoord
I had a great experience with Ross & Liddell’s customer service. Candela was extremely friendly, helpful, and professional throughout our interaction. She clearly explained the details of my two accou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Contactgegevens
Verenigd Koninkrijk
- ross-liddell.com
4,0
Goed
959 reviews
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Information on grass area degrade
@Kerri from Ross & Liddell was very helpful on the Chat function of their customer service.
Managed this and one other query without any issues.
26 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Ian thank you so much for taking time to provide feedback. We appreciate it.
Live chat very helpful
26 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Andrea, we're glad to note that you found our Live Chat Service useful. Thank you for providing feedback.
Just wrote another check for Ross and…
Just wrote another check for Ross and Liddle it’s the worst factor out there 70 Craigpark in Dennistoun been ripped off by this factor for roofing repairs they charged us Nearly £200 between the other tenants for two screws on the bannister this factor just has a license to print money I don’t know how the law doesn’t investigate them
22 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you for your review.
We note your concerns and have reviewed the recent payment of £254.00 received in respect to charges raised in November 2025. This payment relates to the specific charges listed on your invoice, which include gutter repairs, flat roof repairs, a front door repair, stair lighting costs and our management fee. If you would like us to go through the invoice in more detail or provide copies of the contractor reports, we would be happy to assist. Please contact us directly so we can help clarify any outstanding queries
This review is solely about the CHAT facility not Ross + Liddell
This review is solely about the CHAT function, specifically with Nicole. She was prompt, polite and efficient.
I am not a fan of this facility, much more can be said and achieved in a much shorter time with more detail being exchanged more accurately use person to person conversation.
But on this occassion it was satisfactory.
20 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you very much for taking the time to leave this review.
We’re pleased to hear that your interaction with Nicole was prompt, polite, and efficient, and that the support you received on this occasion was satisfactory.
We understand that the live chat facility may not be everyone’s preferred way of communicating. While many customers find it convenient, we fully appreciate that some conversations are clearer and quicker over the phone. If you would prefer to speak with us directly, you are always welcome to call us instead of using live chat—whatever method works best for you, we’re here to help.
Thank you again for your feedback; it helps us continue improving our service.
Candela dealt with my query very…
Candela dealt with my query very promptly and efficiently and was extremely courteous in her communication.
20 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
William, we're glad to hear it. Thank you for taking time to feedback.
Paige was extremely helpful today
Paige was extremely helpful today. Two of the issues I raised required re-reporting as they hadn’t been actioned when first submitted well over a month ago, but I’m confident Paige will follow through and keep me updated.
19 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Lin, Thank you for your feedback. We are really pleased to hear that Paige was able to assist you today and help clarify the misunderstanding around one of the issues.
We appreciate you taking the time to share your experience, and if there’s anything further you need in the meantime, please don’t hesitate to get in touch.
Rented through ross and lidded west end…
Rented through ross and lidded west end for a couple of years. the girls in the office were always very helpful and extremely friendly. especially helpful when I often forgot my keys. Great friendly service all round. cheers guys
12 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you so much for taking the time to leave this review. We’re delighted to hear you had such a positive experience renting through our West End office. The team will be really pleased to know their friendliness and support made a difference - especially when it came to those forgotten keys!
We appreciate your kind words and are glad we could make your tenancy a smooth and pleasant one.
straight to the point
straight to the point, fast and helpful
19 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you for your review! We’re glad to hear you found our service straight to the point, fast, and helpful. We appreciate you taking the time to share your experience.
chat feature paige
Paige was very helpful in resolving my issue through the website chat feature
18 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you for your review. We’re delighted to hear that Paige was able to help resolve your issue via Live Chat . We really appreciate you taking the time to share your experience.
Contacted re fly tipping
Contacted re fly tipping. Immediate response initially and then as email sender had ‘no reply’, I waited another couple of weeks.
Straight on the case after this and bulk uplifted straight away. 👍
17 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Jacqueline, we're pleased to hear that our Client Support Team handled matters quickly. Thank you for your feedback.
Rhiannon was friendly
Rhiannon was friendly, quick response and very helpful. 5 Stars! I
16 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Stuart, thank you for your feedback. We appreciate it.
Excellent service
I live in a property managed my R&L and have needed several repairs or maintence issues addressed and they are always extremely helpful amd quick to respond.
Today I was reporting a repair to a communal space and spoke with Paige who managed to organise the job extremely quickly. I had no wait to speak to anyone and Paige was very friendly and professional.
16 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Ian, great to read your feedback. We're delighted that you are happy with our service. Thank you.
Using Live Chat
Had a positive experience using the Live chat with Paige, answered query quickly and helped to chase up the progress on the repair.
16 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Kevin, thank you so much for your feedback.
AVOID!
Absolutely useless. They have no idea what they’re doing, and will lie and mislead to cover their inadequacies - of which there are many. Avoid if you can.
14 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
We note this is the second review you have posted. We would welcome the opportunity to speak with you directly so we can fully understand your concerns. Please feel free to contact us via Live Chat or telephone at your convenience. We do not lie or mislead homeowners, our approach is transparent, and we operate in full compliance with the Property Factors (Scotland) Act 2011 and the requirements of individual Title Deeds.
Informtion request
I wanted some information and the repairs team provided this information quickly
9 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you for your feedback. We're delighted that you were happy with the service provided by our Repairs Team.
Rhiannon was very helpful and…
Rhiannon was very helpful and supportive with my query today - thank you!
9 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Niamh, thank you for your feedback, which we will share with Rhiannon.
Invoice enquiry
The issue I raised was dealt with very promptly and as promised I received an email explaining things. It's very nice to get such good service.
5 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you for your feedback, we really appreciate it.
Very helpful live chat
I do see negative reviews here but have just had an online chat with Kerri and found her to be really helpful in noting my query and will be checking with colleagues and getting back to me. I have no reason to doubt this. Thanks for your help
5 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Susan, thank you very much for taking time to review our services. We shall pass your feedback onto Kerri.
Fast and efficient
Nicole was quick in responding and precise in her explanations
4 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
John, thank you for your feedback. We're delighted to note that you are happy with the service provided by Nicole.
Dealt with Kerri and issue resolved…
Dealt with Kerri and issue resolved quickly on the chat
3 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Scott, we're glad to hear it. Thank you for your feedback.
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