Rhiannon was efficient and friendly in dealing with the queries I had via the online chat function after first moving into my new property managed by R&L. All questions were addressed clearly and put... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Opened a chat line with Paige, to flag up the fact that the ground floor call buttons on our lift were jammed and non-functional - I had already reported this via the R&L Emergency Line the night befo... Toon meer
Bedrijf heeft geantwoord
Nothing ever gets done. so many excuses. I have complained about the trees and shrubbery overhanging and touching my property. I had another go in February, again in March and again in May. Each time... Toon meer
There was confusion re a replacement smart meter we had arranged at our premises in Glasgow St Enoch's Square factored by Ross & Lidell. Jasmine from R&L made the time to come down and speak with myse... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Contactgegevens
Verenigd Koninkrijk
- ross-liddell.com
4,0
Goed
961 reviews
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Needed to Webchat with Paige at R&L
Needed to Webchat with Paige at R&L. They were very prompt and helpful in their reply. Many thanks:)
30 december 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Aggie, thank you for your feedback. We shall pass this onto Paige.
Professional and very helpful
Professional and very helpful. Solved problem quickly and reassured.
Nicola 👍
24 december 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Sheena thank you so much for sharing feedback. We really appreciate it.
6 years to look into a complaint
I have been complaining to the company for 6 years now. It is getting beyond a joke, i have tried to raise formal complaints but continue to be told 'Its being looked into'. How does it take 6 years to look into something?
Sent out maps of the wrong street, then sent an overall map and denied that a care home existed in the estate! What chance have you got?
23 december 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you for sharing your feedback. We’re very sorry to hear about your experience.
We take all concerns seriously and would like the opportunity to look into this matter in detail. Unfortunately, we don’t have any record of your complaint from six years ago, so to assist you properly, could you please respond to the information requested.
Once we have these details, we’ll ensure this is reviewed promptly and provide you with an update as soon as possible.
Quickly resolved and very informative
I accidentally overpaid as I mistook my Outstanding Balance to indicate I was in debt, Leah was quick to respond, quick to get in contact with the financing team and quick to inform me of when my funds would be back in my account. Short and to the point, which is what you want in those situations.
23 december 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Rowan, great to read your feedback. We are glad that Leah could assist quickly.
Paige
Paige responded quickly and looked into the issue straight away. Very pleased with her/R&L just let down ( so far) by their contractor who cleaned 3 out of 5 reported graffiti spots. Paige is chasing up the other 2 patches for me 👍
23 december 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you so much for sharing feedback. We really appreciate it.
Live Chat with Kerri
Kerri, was very prompt with her reply and is going to forward our chat onto a Property Manager. Who hopefully, will be able to resolve my issue.
23 december 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Susan, it's great to read your feedback, thank you for taking the time.
Query quickly resolved by Nicole in…
Query quickly resolved by Nicole in general enquiries live chat. This was a new experience as live chat is usually unable to resolve queries and it’s impossible to get past live chat to talk to somebody who is in a position to answer queries properly. I feel sorry for those working in live chat who have to deal with the frustration of the many customers getting a very poor service from this factor. But thank you, Nicole, for being on the ball today.
19 december 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Margaret thanks so much for leaving feedback on our services. We shall pass this onto Nicole.
Fantastic and very professional
Ross and Liddell have been absolutely fantastic since moving into my flat. They are always very quick to respond to any issues, they are very accommodating and reassuring whenever I have came into any problems financially and the staff are all very polite and helpful. I would highly recommend Ross and Liddell to anyone.
18 december 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Gary, great to read your feedback, thank you for taking the time.
Review
I’ve lived in a few flats over the years with different agencies and this has been one the best experience by far. They’re always happy to answer questions and have been quick to get back to us. They have been super accommodating to us as students. They are always a pleasure to deal with in person and on the phone!
8 december 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Clare, thank you so much for your feedback.
Always prompt service with any queries…
Always prompt service with any queries or repair requests dealt with in a professional and friendly manner.Always keep us informed and happy to help.
1 december 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Cuthbert, thank you so much for taking time to leave feedback
Staff are extremely friendly and…
Staff are extremely friendly and helpful and respond quickly to any queries or concerns.
9 december 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Janice, we appreciate you taking time to review our services, thank you.
It's all one-way traffic
Not responding to emails (two sent).
Sent out a request to 46 home owners 4 weeks before Xmas asking that everyone contribute £160 to playpark repairs. Clearly not able to think ahead.
Contact details shared with R&L. Let's see if they respond.......
1 december 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Andy, thank you for your feedback. We’re sorry you feel this way and appreciate you taking the time to share your concerns.
We have sent you a request for further details so that we can identify your account and review this matter properly. Please provide the requested information at your earliest convenience, as this will allow us to assist you promptly.
We would like to clarify that, as Factor, we are required to advise homeowners of any works needed to maintain communal areas and facilities, regardless of the time of year. This ensures the estate remains safe and well-maintained for everyone.
Once we receive your details, we will investigate and respond accordingly. Thank you for your cooperation.
Paige was great on the live chat
Paige was great on the live chat
Very helpful
17 december 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Robert, it's great to read your comments - thank you for taking the time to review our services.
Helpful and courteous
As landlords we have always found Anne to be helpful and courteous. We have stayed with Ross & Liddell for a number of years as we get a personal service who understanding our circumstances.
17 december 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Karen, thank you so much for taking time to feedback on our service. we really appreciate this and will pass your feedback on to Ann.
Great Team…
The team were fantastic at sorting out my rental property. Everything was sorted swiftly and nothing was too much of a hassle for any member of the team that I spoke to. Fantastic service.
8 september 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Hayley thank you for your review on our Lettings Services. We really appreciate you taking the time.
Received an email today of a first…
Received an email today of a first warning because apparently the fault is with me not receiving an email mail bill. These people are constantly and consistently playing games here. Never had I received any communication in regard to my current bill. They’re fast to chase you up on bills but take no effort whatsoever in customer service: even a McDonald’s self service can do better
15 december 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Mr Fung, thank you for taking the time to leave another review. You will recall that you previously raised concerns about your bill last month. Following that review, we contacted you directly and, as a gesture of goodwill, waived your late payment fee.
We note that you now claim not to have received your bill. For clarity, the bill was issued to the email address we hold on record for you, and you appear to have viewed it, as you commented on the amount in your last review.
If you would like further clarification on the breakdown of charges, our client support team will be happy to provide a detailed explanation once again.
We value your feedback and remain committed to resolving concerns constructively. Please contact our office directly so we can assist you further.
Reached out to consult the process for…
Reached out to consult the process for installing the charging point for my parking space, Leah explained the details very clear and has been very helpful.
15 december 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you so much for your review, we shall pass your feedback on to Leah.
Professional and dedicated
11 december 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Jocelin, thank you so much for your feedback. We appreciate it.
Happy to work with them
We have been working with Ross-Liddell Glasgow West End for almost 2 years. They are always very helpful and respond our enquiries very quickly. Thank you :)
11 december 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Evren, thank you for your feedback on our Lettings Services. We are delighted to read your comments.
Paige was very helpful and quick to…
Paige was very helpful and quick to respond! They made the whole process very easy
11 december 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Julie, thank you so much for taking time to feedback. We really appreciate it.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.