Rhiannon was efficient and friendly in dealing with the queries I had via the online chat function after first moving into my new property managed by R&L. All questions were addressed clearly and put... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Opened a chat line with Paige, to flag up the fact that the ground floor call buttons on our lift were jammed and non-functional - I had already reported this via the R&L Emergency Line the night befo... Toon meer
Bedrijf heeft geantwoord
Ross + Liddell are our Flat Factor at turnbull street and are terrible. Have left us with an open garage door for over 2 weeks already with no further happenings. Allowing people to come in a steal st... Toon meer
Bedrijf heeft geantwoord
I had a great experience with Ross & Liddell’s customer service. Candela was extremely friendly, helpful, and professional throughout our interaction. She clearly explained the details of my two accou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Contactgegevens
Verenigd Koninkrijk
- ross-liddell.com
4,0
Goed
959 reviews
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Nicole was very helpful and clear in…
Nicole was very helpful and clear in her replies to my queries.
19 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Gerard, thank you for taking the time to review our services. We are delighted to hear that Nicole was able to assist you quickly.
Facts v Coroporate aspiration gobbledegook
40% of reviews only one star
Fact - over 3 years with acknowledged health and safety hazard partly blocking emergency exit
Fact - over 36 weeks to arrange repair to security fence
Fact - grass knee height and no weeding for most of summer autumn period
Fact - messed up debt recovery process
Fact - 10 day service agreement period for complaint handling extended to 4 weeks at both stage 1 and 2 complaints
Fact - outstanding issues at stage 2 level told to pursue with first tier tribunal
Fact - requires 40 of 78 owners to effect
Ross & Liddell complaint response - Corporate aspiration gobbledegook
Draw your own conclusion
14 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Mr Hay, Thank you for taking the time to leave another review.
We note your comments, although we do not agree with several of the points raised.
We have responded in detail to your previous reviews and have already addressed the matters you have raised via our Complaints Process.
As always, we remain available should you wish to discuss anything further, directly with us.
excellent and prompt response to the…
excellent and prompt response to the point
15 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you so much for providing feedback. We are glad to hear you received a quick and effective response to your enquiry.
Thank you Nicole
Thank you to Nicole for being so efficient today. Her customer service skills were second to none. Sh was able to remove my issue in 5 mins.
14 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Karley thank you so much for providing feedback. We appreciate it.
Ross and Liddell repair process
Paige made the reporting process simple and quick.
She responded immediately by raising an action for me.
13 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Mr Boyd, we're glad to hear that Paige was able to assist you quickly. Thank you for taking time to review our services.
Online help…
Received prompt help on the online chat from Nicole. Much appreciated.
12 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Mr Nick, we appreciate you taking the time to provide feedback, thank you. we shall pass this onto Nicole.
Nicole was very helpful and efficient
Nicole was very helpful and efficient! A very easy and seamless process on the live chat with her. Thanks again Nicole.
12 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Gary, thank you very much. We're happy that Nicole was able to assist you quickly via live chat.
Never heard of data protection?
You write a review with your own hidden user name and in a response to your review Ross and Liddell identify you on a public website by name. Never heard of data protection/data breach? Unacceptable. I will be taking this further but in meantime remove my name immediately from your reply please R & L.
With regard to your reply there is nothing wrong with the postal service at my end. Other mail dated 2 and 3 days earlier turned up on same day as yours. Easy to blame someone else. Suggest you investigate your end instead as it is a recurring problem.
9 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you for your feedback. We take data protection very seriously and apologise for any concern caused. Your name has now been removed from our reply to your earlier review. At the time of responding, it was not apparent that you had chosen to conceal your identity on Trust Pilot, and we regret any inconvenience this may have caused.
For once, helpful
Only for this experience with them as normally theyre a nightmare to deal with. But will give Paige the credit here, noticed an issue with a roof tile and Paige has quickly created a ticket and will arrange for someone to repair
9 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Mr Kirkwood, Thank you for taking the time to share your feedback. While we’re sorry to hear that your past experiences haven’t always met expectations, we’re genuinely pleased that this interaction was a positive one.
It’s good to know that Paige was able to resolve your query. We’ll be sure to pass your kind words on to her.
We are committed to improving our service and your comments help us continue moving in the right direction. If there is anything more we can support you with, please don’t hesitate to get in touch.
Very quick responses
Very quick initial response. I got transferred to the appropriate team. Paige from repairs was great and got everything sorted.
9 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Gabriela thank you for your feedback, we really appreciate it.
Effecient
Claire from Ross and Liddell was very helpful re a repair. Quick response and action raised almost instantly.
8 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you so much for your feedback. We're delighted to note that you received a quick and effective service. This is exactly what we aim to deliver.
Repairs
Claire organised an electrician to attend the repair straight away. Thank you! :)
8 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you for your feedback, this is much appreciated and we shall pass your comments on to Claire.
No hassle customer service.
Nicole was extremely helpful when closing my account, no hassles just straightforward customer service.
8 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Colin, that's great news. That's what we are here for. Thank you for providing feedback.
R+L LiveChat use.
Recently has a conversation with Paige within the Repairs team on LiveChat for some advice. Paige was very helpful and, where she needed to get some further details from her colleagues, has promised that I will be informed ASAP. I have found in the past, that all interactions with R+L using LiveChat are dealt with quickly.
7 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Willie, great to read your feedback. Thank you for taking the time. We appreciate it.
Very helpful and solved my problem…
Very helpful and solved my problem quickly.
7 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Martin, glad to hear it. Thank you for your feedback.
Web Chat
Had a web chat with Paige to get update on issue within our flat. Got quick response and delt with our issue. Information passed to relevant team. I will update when next stage complete.
5 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
John we appreciate you taking the time to leave feedback. We're glad that Paige was able to assist you quickly.
Ross and Liddell for Property Management
We have been with Ross and Liddell for a number of years and were very happy with the service, however but over the last two years we have seen a dramatic reduction in the service provided.
We used to have a named property manager who we could contact with issues, but they have changed their system to remove points of contact and now you email and hope...
They have failed to fulfil the actions of minuted meetings and consistently failed to come through with rectifications despite numberous hollow promises.
Best avoided if you want a prompt, effective property management service.
4 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Kyle, we're sorry to hear that and we are keen to understand what issues you are facing. We have sent you a request for information, to allow us to identify your account. Please provide this in order that we may look into any outstanding issues.
Used online chat and dealt with…Candela
Used online chat and dealt with Candela. Very smooth experience, Candela done everything they could to assist me, made the whole process very easy, and they were very helpful!
31 december 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Robyn, we're glad to hear it! thank you for leaving feedback.
Needed to Webchat with Paige at R&L
Needed to Webchat with Paige at R&L. They were very prompt and helpful in their reply. Many thanks:)
30 december 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Aggie, thank you for your feedback. We shall pass this onto Paige.
Professional and very helpful
Professional and very helpful. Solved problem quickly and reassured.
Nicola 👍
24 december 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Sheena thank you so much for sharing feedback. We really appreciate it.
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