RotoSpa Reviews 

It cost me nearly £50 to replace the pressure screw in my hot tub. This is just a small piece of plastic. It must be a part that is prone to failure as it is under pressure and is one of the few spare parts the company supplies for customers to purchase.

I have no problem with companies applying a margin and accounting for their all related costs in setting prices for their product. But this part must have cost pence to manufacture. I would have thought £10 was expensive but acceptable. £50 was extortionate.

I continue to be delighted with the hot tub, I just think the pricing of spare parts and sundry products sold by the company should be reviewed.

Update: I am grateful that the company took the time to contact me following this review and explained some of the issues they have with pricing their spare parts and their plans to sell more spares via their online store.

Small businesses have had lots of cost challenges this year and I’m sure they have taken my feedback on board even if they remain constrained by difficult market conditions. Meanwhile, they were kind enough to refund the postage. Then as a complete surprise they sent me some complementary spa cleaner, which isn’t a cheap product. I am grateful for that gesture.

As I said in my original review I remain delighted with the hot tub. I’ve had it 18 months now and use it all year round.

This is a UK company who manufacture in the UK from almost entirely UK sourced parts. It’s great to see a UK business making a go of it in manufacturing in 2022 and their focus on customer service is a key part of their success. I have no hesitation in recommending them or their products.

Wishing to purchase a British manufactured spa I contacted Rotospa for information.
All my questions were answered quickly and politely. We had a patio door opening 1870 in height as a restriction as this spa was going inside.
The Rotospa guy (James) advised the ORBIS model would fit.
We needed to see one!
Rotospa referred us to Champion hot tubs who are one of their distributors.
We arranged a visit had a full consultation and ordered.
The Orbis arrived on time with two guys to install and provide verbal and written instructions on its use and provide a starter kit.
Within an hour and a half we were all up to speed with tub ready for use, just needed to get up to temperature which it did within the hour.
As a "simple plug and play" spa there were no connection problems, plug into the 13 amp socket and switch on.
The spa has an internal light which fades and changes colour throughout its cycle.
The operation of the ORBIS is simple really, only one button to press to start the pump, and one rotary knob (lit so you can see it should you wish to take a dark dip) to regulate the amount of air to be mixed with the water jets to give that (on low) warm soft bubble to when on high (by a second button press) a vigorous body massage.
10 out of 10 for construction, appearance and ease of operation.
Another 10 for the ease of installation and the quality of the instruction
A final 10 for the absolute luxury of sitting in the tub watching it snowing outside.
Fabulous product and service.

I was let down badly by the retailer that sold the tub on behalf of Rotospa, they turned their back on me and lied about mistakes they made on the install. Thankfully Lee and Ian at Rotospa stepped in on behalf of them and sorted my issue. I would recommend this business and suggest their customer service credentials are honourable. Issue could’ve been sorted quicker but they also could’ve left me high and dry which they didn’t. Hats off to you Rotospa

Wow!! We had our Dura Spa S160 delivered yesterday! Absolutely love it.
So impressed with the guys that delivered and set it up. They went through everything with us with real passion for the product that they had themselves, built and engineered!!
Highly recommend.
Thank you!!!

I brought 4 hot tubes to start my new business venture from Rotospa and have to say from start of the idea to the collection the service has been outstanding, James has answered all my questions about the hire industry over a six month period and has never not got back to me or pushing me to buy and then Andy who was there to help me and my wife to load the spas on to the hire van as we found out the roller door on the van was probably an inch to small all around so it wasn't a case of just rolling them in but there was a lot of pushing and angling of the tubes but we did on two trips. So thanks to the Rotospa family for all your help and hope to be buying more soon, thanks Steve

My experience dealing with Rota Spa has been above and beyond.
JOISIE on customer service has been above and beyond with helping me every step of the way.
And the lads who have been out to deal with things.
So I can highly recommend ROTA SPA.

We purchased our hot tub and it was delivered on the 9th July, it was bought from Somerset hot tubs in WSM who are an agent for rotospa! Delivery and set up was fine and we enjoyed the tub for a couple of months before the noise from the pump increased substantially. I emailed the company we purchased it from and they passed the email onto rotospa, unfortunately we didn't hear anything for 6 weeks so I contacted them again. I was obviously expecting the worse and expecting to be fobbed off with excuses after reading other reviews but Josie at Rotospa was very helpful and arranged for a engineer to visit!
The engineer agreed the noise was substantially higher than it should be and thought it was a bearing issue, no messing about he replaced the motor there and then and the noise disappeared!!!
I'd give 5 stars if it wasn't for the 6 week wait without a response from the email.

Recently bought our first tub. The service has been great and we would recommend anyone thinking of getting one, or up dating, to have a look at Rotospa.

I'll start with the positives and go from there...!

When enquiring about purchasing a Rotospa Orbis sales team very helpful and polite.

Pre delivery instructions completed and video sent - I personally think this is a good idea as shows them exactly where they are putting the tub and saves problems on the day, I even got a message back regarding my video confirming route was OK.

Delivery time was quicker than originally quoted. Delivery guy was great very knowledgeable, friendly, courteous and answered all our questions.

Now sadly the negatives...

Within hours of our new Orbis being delivered we noticed it was not heating up at the speed we expected. Then around 7pm started making a terrible grinding noise from the base of the tub. I understand things can go wrong but what I did not expect was the distinct lack of service provided 1 day after delivery.

I phoned at 9.05am to report the problem and was told someone would call me back.I phoned again at 11.15am to be told the same. I phoned at 3.55pm and finally got to speak to someone about the problem.

After a bit of back and forth it was agreed they would send an Engineer on Thursday the 5th of August, just over a week from delivery. Fair dos it is the summer holiday and the best excuse they seem to use COVID times.

I have since sent 2 emails to their complaints email address I was given, 1 late Thursday (29/7) evening and the same again yesterday morning (2/8) and still no reply to either.

Customer service and aftersales service really seems to be something Rotospa do not do well. We have paid over £4,000 for a new spa that has been sitting there for a week not being able to be used and this has really dampened our spirits and the lack of service from Rotospa in retuning calls or emails has made the situation worse.

The distance we are from them was not an issue when we ordered and wanted delivery but if they do not want to send Engineers all over the country to repair faults may I suggest they stop selling all over the country.

+ Presales
- Aftersales

**UPDATE 17/8/2021**

Just to update the Engineer did turn up on the day booked and did repair the spa - what was the problem...?

Well, 2 wires not connected to the heater thus no power AND the pump was not bolted on correctly causing the pump to rattle itself loose and needed tightening up. This is what the Engineer told us and I have still not had anything from Rotospa by way of an acknowledgment email to my emails to them or an email or call apologising for THIER errors when building the spa but seem to get plenty of emails from them advising me to buy more chemicals etc from them.

I seriously would not recommend this company they clearly do not care once they have your money and have no clue about customer service or customer care - even when it is them that mucked up. Shame as the spa is nice but when spending that sort of money I expect service too especially if there is a fault with it caused by them not building it correctly.

I love the fact that Trustpilot claim that Rotospa reply to negative reviews within 24 hours but then say right below this 1 out of 6 negative reviews replied to!!!

AMENDMENT: I received a message from a roto spa engineer on 25.08.21 wanting to discuss my unfavourable review on Trustpilot below, he stated that our friends do not have the Orbis 800litre tub but in fact have the larger Quatro 1000litre model and it is unfair to compare the energy consumption of two completely different models it would be like comparing the fuel consumption of two different models of car, I apologise for the confusion, as my friends were convinced they had the Orbis tub which is why they recommended it to me. I agree with Roto spa on this point and have amended my review below with this information. However as our tub is still costing between £1.50 and £1.99 per day in the so called summer months, more than our friends larger tub, which I find surprising, as I would expect a smaller tub to be cheaper to run, the rest of my review remains unchanged. Again we discussed my usage of now 3-4 times a week on a 30 minute cycle which we have been told by RotoSpa is considered to be above average. RotoSpa have now offered to collect tub and test it at their premises, if they identify a fault the work will be carried out under warranty and without charge. If its within tolerance as discussed; collection, delivery and the work untaken is chargeable. We have decided not to send it back as there seems to be so many variables that effect the running costs as discussed in my original review below and we really don't want to take the chance of more expense regarding this tub. We just have to accept that the running costs of our particular Orbis are higher than stated in roto spa's promotional material:

We bought our Orbis tub (from Sutton Spa) on the recommendation of a friend and on the advertised low average running costs of between £0.75-£1.00 per day. The tub was delivered put in position by a guy who was helping them out and knew nothing about the set up of the spa, we weren't concerned as it was a plug and play basic spa. The spa itself was lovely, looked good, worked fine but then we got our first electric bill which was astronomical, we rang Sutton Spas to query the energy consumption of the Orbis, they sent our query to a roto spa engineer, we heard nothing, 10 days later we tried to contact the engineer and again 3 days later and again a week later, we received a message telling us to turn the filter cycle down to every 3 hours and turn the blower off would reduce the consumption. We had by this time bought an appliance test meter which showed it was using over 20Kwh/day with a tariff of £0.15/Kwh =£3.00/day. We did as advised and measured the consumption over a couple of days in May 2021 our friends with the larger Quatro tub did the same, having our settings the same and using it for 2-3 times a week in the evening for between 1 &2 hours, theirs worked out at less than £1/day, ours was £1.99/day still twice the higher limit advertised, we requested an engineer come out. Roto spa's response was for us and our friends to send photos of the tubs in situ, what part of the country we lived in, proof of our electric tariffs, which way our gardens faced. Our tub is in a south facing garden in a sheltered position on a concrete base in East Devon, theirs is on decking in a north east facing garden in Milton Keynes. The response I received from the engineer was that "the distance between the Spa locations of Milton Keynes and Devon to be quite far with variations in weather conditions. Your own Spa is on decking allowing air flow which affects performance and the Spa's owned our different models. With this in mind we do not believe the current running cost of £2/day to be outside the average range for this time of year and being placed on decking". I replied pointing out that ours was in fact the one on the concrete base which was clearly stated in my email. It has now been confirmed by roto spa that our friends have the different larger model Quatro. I sent that on 22.06.21 and received a reply from roto spa on 25.08.21 to discuss this review. In conclusion I still believe before you purchase a roto spa you ask all the questions they asked us as to how they come by their running cost of between £0.75-£1.00/day, which model it relates to, their electric tariff, where the tub was located, what features were turned down or off, what temperature the water in the tub was maintained at, how often it was used during the test period and for how long. Because once you have paid and had it delivered, their customer service is practically non-existent.

Do not use total lack of respect to customers. My diary is full of false promises since April 2021
4 tubs ordered and fobed of with one been way substandard been a second or reconditioned
Kids don't even fit even though I only received 2. Anyone reading this this is my honest opinion
I work on trust and expect the same back but you will never get this from this company
Here goes naming names as well Lee
No Compo or not even a apology from the md
Evert9 is false promise

I have purchased three hottubs from this company, after only a few years I noticed that the hottub covers have been gaining weight , on inspection the plastic cover that is meant to seal the polystyrene insulation as failed and as a consequence the polystyrene is taking on water and become saturated, this was only after a few years , I have other hottubs from another manufacturer and those cover lasted over eight years, so beware hottub lids will cost you hundreds of pounds to replace

Really pleased with the quality of our hot tub.

5* recommendation

Rotospa has probably the best customer contact and” keep you informed “set up I have come across.
The product has so far proved excellent and the delivery experience was as good as it gets.There’s is not the first hot tub we have owned nor the fanciest but it just works well.
John

Just leaving a review here of customer service processes and to give others the opportunity to not have a similar experience.
We ordered a RotoSpa Hot Tub in September this year and even though the website (we ordered through Robert Dyas) said that it will be delivered within 18 working days, it was only produced on the 10th of December and there is planned delivery only this week.
Given we had 3 month to plan this, I only received the instructions on how the delivery is possible last week, also to a wrong Email address even though RotoSpa had the correct one.
To warn everyone, even though a Hot Tub is only 90kg, the instructions say that the team will not even attempt to lift it higher than 30 cms! All of these requirements ask for quite a lot of preparation and really isn't something that should be left for the last minute.
After organising helpers to lift said hottub over any obstacles, and paying for them, I then received a phone call requesting photo proof of the delivery route. I am really disappointed about this process and the communications surrounding it. I hope this isn't the experience others had or will have. Wouldn't recommend getting a RotoSpa Hot Tub to anyone atm.

Truly fantastic company, friendly, helpful and reliable and a really great product!!!

We ordered our Hot tub from Rotspa, it is absolutely amazing, it is just so relaxing laying in the spa and you can control how fast you want the bubbles to come out. Great massage for your body and feet, and I love the lights in the tub.
Wish we had bought one earlier.

The delivery and set up process was well organised and informative. The follow up contact was both helpful and reassuring.
Had the spa for a week and all seems good.

Our Quatro hot tub was delivered in the time span specified by RotoSpa. The delivery driver was extremely helpful and very friendly. We can't wait to start using it.