Rowen Homes Reviews 

Returned 2 separate boxes, both saying delivered.
Only received 1 ref for one item.
Then told other items I returned were broken , despite the fact that when I received then one wasn’t in a box and the flowers were just in the box,
Being offered a 50 % refund when I only sent items back as they were received apart from one .
Won’t be ordering again as it’s a long drawn out process of constant chasing

There was a slight confusion with my order which has now been resolved however I spoke to Jess C with regards to my query and she was so helpful, really polite and was more than willing to help me with my query. She also contacted me the following morning to answer my query and now it’s resolved. Thankyou so much again Jess, you’re a star! X

Steph G was absolutely fantastic yesterday.
A product was gone from their website, she managed to source and quickly got my order placed!
Excellent service and will definitely contact her again soon

Not heard anything since 23rd June in terms of updates. Seemed ironic I received an email assuming I received goods already and asking me to leave a review.

I absolutely love the quality of the pieces I have purchased from Rowen homes.
Delivery is always super fast too!
I did have one item that arrived damaged but I contacted customer services and Rosie was so helpful in getting my item replaced.

I love the stock Rowen Homes sells, I recently bought a few items for my new property. Unfortunately I had an issue with an item and Grace, very quickly and efficiently resolved my issue.
Great customer service and easy process to navigate.

Great customer service.

You sent the wrong item you send silver not gold

Contacted the customer services team 4 times about my rug that still hasn’t arrived yet. Spoke to 4 different people and been told different things by each person.
2/3 items have arrived which should have been stated in the delivery updates. The rug has magically disappeared. I’ve been told by two agents that I will get a phone call back or an email but there’s been no communication what so ever. I need to know what’s happening rather than being sent pillar to post repeatedly.

Great customer service from Grace, lovely products and extremely fast delivery

I contacted of a postage problem and this was dealt with straight away.
I was very happy with the outcome, very understanding
Thank you

Jenna was really friendly and knowledgeable about my order. Couldn’t ask for anything more.

Super quick response and found a solution right away- great customer service! I would highly recommend Jess F 5*

I had 2 items delivered one item is broken i have sent several emails about this with the photos and not heard back . I will have to ring them .i been busy but i will try tomorrw . After sales care is rubbish very disappointing as the site looks lovely the things they have are beautiful . One of the items I received was spot on . I did reply and send pictures twice to u but fof some reason u not getting my emails . I did ring twice today left a message then rang an spoke to a nice lady who said u not getting emails so go on Facebook send message and photos so I have done that now am waiting for a response from you

Steph solved my query asap. Great customer service i recieved

Grace was great and resolved my query so easily - i was really impressed -Rowen has become one of my favourite places for luxury homeware

Amy was very helpful regarding my refund and an asset to your company for her promptness and efficiency when dealing with my enquiry, thanks again

Fantastic customer service.... I had a broken item come though delivery... due too the courier.... I contact rowen about the matter and within two days a replacement was sent out... thank you for spectacular Fantastic service... I will do more orders in the future..high recommended thank too all the customer service team truly a great professional company

I am extremely disappointed with this purchase. Although I ordered through Rowen Homes, the product was supplied and delivered directly by LPD Home. The packaging arrived severely damaged, and upon unboxing, I discovered the headboard was broken in several areas. The construction quality is exceptionally poor, utilizing what appears to be low-grade MDF that lacks durability. While Rowen Homes maintained communication, the return process was frustratingly slow; I had to follow up multiple times just to arrange the collection and secure my refund.