Rowen Homes Reviews 

I bought the books and the cherry ornament im really pleased with both ive had plenty of compliments when people come to see me

Spelt my address wrong on order so I emailed and Grave got back to me very quickly and instantly changed to the correct address with the delivery company.
No back and forth emails just done immediately which is great!! Nothing worse than dealing with a difficult company over email. Also fab that they use DPD rather than Evri!!
Thank you Grace!

Love all the bits and pieces I have brought from you the small and large butterfly’s are beautiful brought them in memory of my mum
Please can you do some gold robins that would be for my dad

I was vey excited to receive my order, unfortunately when it arrived it was damaged, so naturally I was very disappointed. However after speaking to Maria, my complaint was resolved quickly and efficiently, thank you. I’m sure I will be ordering again soon ☺️

Delighted with my purchase they were just as they looked and arrived on time
No problems at all
Would definitely recommend this company

Loved it! They look lovely where they are sitting on wall media!

Luxurious quality and great respect for its customers, thank you!

Awful company to deal with. When I ordered the bed it was due on the 19th June. Got a call to say it's been delayed until the 5th July. On the 30th June got email to say the bed will be delivered in the next 2 weeks maximum. It's now the 16th July, I have had an email off the delivery company to say they have collected the bed and they will be in touch in the next 3-7 days to arrange a delivery. Speak to rowen customer services they say they will contact the delivery team and then never call you back. Would never buy off this company again

I needed to make an amendment to my order and spoke to a lovely helpful lady called Jess F, she quickly and efficiently sorted out my problem. Five star service :)

I received my order from you it was all broken, sent you an email with photo attached and have received no response . Really need to apologise to Rowen as I was contacted straight away as unfortunately my first email didn’t get sent to them only the carriers

Unfortunately my item arrived damaged but the customer service was wonderful from grace within a couple of days I received my order and no damage thanks so much

I had a slight issue wanting to return a table to rowen homes as it had gone slightly past the return period and i was very stressed about this.I called them up and spoke to stephanie G. I was TOTALLY shocked at her high level of customer service, it really was world class. What a lovely manner she has on the phone, calming, listening, understanding the issue, and applying a solution straight away.She completely owned the issue and immediately took my stress away.She definately adds the wow factor as far as customer service is concerned.Rowen homes , premium quality products backed with premium quality customer care, i am very impressed.

Awful experience with this retailer- sent me a broken item and despite FIVE emails to them, no one has responded. Out of money & having to put a claim with credit card company to get my money back, shambolic! Read the reviews> most of the items they sent are BROKEN. Think twice before placing an order.
***EDIT after Rowens Home pathetic response, how about YOU contact the customer that you ripped off with your BROKEN items?! Laughable response with the kiss at the end..

What a fantastic customer service from Rosie at Rowen Homes. I can't thank you enough for your efficiency and the kind gesture you got arranged on the my new sofa seats being marked. Rosie it's dealing with such efficiency that will certainly have me once again as a returning customer l. Thanks again, just praying good weather keeps us to use the wisteria sofa. Have a lovely day Rosie 😘

We had an issue with our order (wall paper order not fully delivered). Within 12 hours of emailing the issue was resolved and our wallpaper was sent back out. It came a day later! Really appreciate the support and help of Grace.

I had 2 pictures delivered separately which were damaged! After reporting this to Rowen homes it was dealt with quickly and efficiently by Grace. She was helpful and responded to my numerous emails quickly and with kindness. Thank you Grace.

The whole experience with Rowan homes was seamless and the quality of the products is 10 out of 10 . I’ll be using them whenever I need something for my home

Returned 2 separate boxes, both saying delivered.
Only received 1 ref for one item.
Then told other items I returned were broken , despite the fact that when I received then one wasn’t in a box and the flowers were just in the box,
Being offered a 50 % refund when I only sent items back as they were received apart from one .
Won’t be ordering again as it’s a long drawn out process of constant chasing

There was a slight confusion with my order which has now been resolved however I spoke to Jess C with regards to my query and she was so helpful, really polite and was more than willing to help me with my query. She also contacted me the following morning to answer my query and now it’s resolved. Thankyou so much again Jess, you’re a star! X