The Royal Kennel Club Reviews 1.835

Ella with whom I spoke with today went above and beyond assisting me today, a credit to the RKC, thankyou Ella!

I have been struggling to get into my account to renew a d/d and a very helpful lady pointed me in the right direction to solve my query.

Polite efficient understanding and extremely helpful!

My experience with the Kennel Club was first class. The person I spoke to on the phone was very helpful with all the questions I asked.

Lovely girl on the phone, helped me sort my dog’s registrations out. Was very polite and eager to help. Wait time was very short.

Excellent place but waiting for a refund is a nightmare spoke to 7 people eventually spoke to a lovely lady called marie who sorted it withing 3 minutes so thanks to marie its all sorted beautiful lady on the phone ❤️

I had some issues recently trying to set up a kennel name, the rules and regulations with names can honestly be trying at times (sure im not the only one) however after getting on the phone and speaking directly with a particular staff member yesterday (Gemma if the spellings right) she was from the kennel names registration dept and was genuinely brilliant. By the time i spoke to her i wont lie I was frustrated and borderline irate, she stuck with me when many these days might not have, genuinely wanted to help me out as best she could and did, would have to say she got me to a place far better than hoped for. Top notch customer service at a time its hard to find.

Thanks again to Gemma and the Kennel Club, great work.

Excellent customer service by Ella today. She was so patient guiding me through creating a new account as I needed to update my email address. She merged my old account with my new account whilst on the call.

Payment process was easy.

Thank you Ella

Incredibly helpful in sorting out some lost registrations for my dogs

My puppy registration was completed within hours and when I needed to adjust my advert, Ella was fantastic sorted it out in minutes. Excellent service ⭐️⭐️⭐️⭐️⭐️

I rang to chase up the registration of a litter of pups, Ella was extremely helpful, sorted it all out and explained step by step how to access certain areas.

Loren was amazing, was polite, very knowledgable and made us feel as if nothing was too much trouble
Thank you Loren
But the 43 minutes wait for someone to answer is way too long

Thank you to the Royal Kennel Club for being quick and efficient with my puppy registrations. I called to clarify a few things, and Aurelia was very helpful. Thank you for such great service.

Aurelia guided me through the process of phone/online registration of my dog with the kennel club. She was very kind, professional and patient with me. She answered all my questions and cleared any doubts i had. Really good experience.

Ella was very helpful and sorted my inquire

What a pleasant conversation with Ella, who made my enquire a lot less stressful.

A total credit to the Kennel Club.

Many thanks for your time and understanding.

Amazing lady (Ella) that helped me today with multiple requests. Easy and highly recommended!

The lady made the changes quickly & efficiently

Too much spam and pressure to take Kennel club insurance.

Spoke to Gloria in registrations and really helpful, friendly and went the extra mile.