Ella was really helpful and sorted out our registrations. She listened to what the issues were, then sorted it out promptly and capably. A great service - many thanks!
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Lees wat reviewers zeggen
Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Toon meer
Bedrijf heeft geantwoord
The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Toon meer
Bedrijf heeft geantwoord
The cost of registering a puppy is extortionate. Moreover the waiting time to have your registration completed and have the documents posted to you is unacceptable. This has been going on for years. I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.
Contactgegevens
Verenigd Koninkrijk
- royalkennelclub.org.uk
4,6
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Liv was helpful and informed
Liv was helpful and informed, and helped me navigate a complicated website. Thank you Liv
3 juli 2026
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you very much for your review, we really appreciate it.
Antwoord van The Royal Kennel Club
Thank you for your review.
Ella was exceptional and the best help we have ever received
Today we had the pleasure of being connected with Ella due to a problem that the KC site froze half way through -surprise surprise. . We have had over the years some very bad experiences with the KC and the website/staff and expect will continue to have these . BUT exception to the rule this morning and so credit is due to the help we received from Ella as a person for her patience and understanding she is a credit to where she works and needs to be recognised for it .
2 juli 2026
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for your review, we really appreciate your valuable feedback and the time taken to leave your review.
Very helpful
Very helpful; and emailed over important export registration immediately
2 juli 2026
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you.
Fantastic experience Ella was very…
Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from me as I was stress at first and totally relax and enjoyed having someone to help me
I will be recommending people to go through the kennel club
1 juli 2026
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you so much for your review and the time taken to leave it.
Amazing support
Amazing support, really easy and quick to get help with setting up and account and completing the transfer for our puppy. Marie was amazing and quickly sorted my issues.
30 juni 2026
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for your review, we really appreciate your feedback.
Very helpful thankyou
29 juni 2026
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you!
Very professional and quickly sorted
Ella was very professional a nd sorted my issue with no problem. A Credit to the organisation.
26 juni 2026
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you very much for your review. We appreciate the time taken.
Antwoord van The Royal Kennel Club
Thank you very much for your review.
staff are great and do a good job
staff are great and do a good job - not enough of them though - and the certificates being sent out wrong etc could save a lot of issues in the first place - please sort out the system and get people who understand dog showing in the building - not just generic staff.
23 juni 2026
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for you review and your valuable feedback.
We are actively working on recruitment of staff and service performance issues.
Many of our staff are involved in the dog world but we believe that a diverse range of people allow us to give great customer service to all of our customers.
Ella was beyond 1st class
24 juni 2026
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for your review; we really appreciate it.
Change of ownership
Gloria was amazing she did change of ownership of my new pup all over the phone which made things so much easier for me,explained everything clearly to me.
Thanks Gloria ❤
23 juni 2026
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for your review; we really appreciate all the time taken.
Thank you Marie was so helpful and talked me…
Marie was so helpful and talked me through the registration process and explained how to place the advertisement, Thank you
23 juni 2026
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for your review.
Transfer of ownership problem.
I spoke with Ella. She was extremely helpful in resolving a 'registration' issue.
Thank you Ella!
22 juni 2026
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you very much for your review.
Speaking with the Marie helped me look…
Speaking with the Marie helped me understand what I needed to do, she was Very calm and helpful. I was so pleased to have phoned to get the assistance I needed with the application. And ended up with a discount at the same time. Thank you Marie
22 juni 2026
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for your review. We really appreciate your valuable feedback.
Marie knows her business
Marie helped me the first time and was extremely helpful. Sadly call wait on KC cost me 112.00 usa in phone charges
I was fortunate to not wait as long this time. I had emailed a week ago for help and got no response so I called again.
I got Marie thank goodness! She knows her business and process and steered me a different direction to get me what I needed and offered tips and suggestions for other transactions I will be needing.
Our AKC here is not near as knowledgeable and I have to tell you customer experience is everything and she has the skills and knowledge of her work and excellent customer service!
Nicely done Marie!
19 juni 2026
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you very much for your review, we are so pleased that Marie could help you so thoroughly. We are very sorry that you have experienced significant call wait times in the past.
Marie was excellent in customer…
Marie was excellent in customer services and solved my query straight away. Wonderful to be able to call a real human and to receive first class assistance
19 juni 2026
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for your review.
Marvellous Marie
I spoke to Marie, who was very helpful, informative and patient.
15 juni 2026
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for leaving your review, we really appreciate it.
Gary was amazing
Gary was amazing. Extremely informative, patient and professional. I would have no hesitation in recommending the Royal Kennel Club on the basis of this excellent service. Thank you Gary
15 juni 2026
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you so much for leaving a review for Gary, we're so glad he was able to help.
Perfect talk through
15 juni 2026
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for your review.
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