Our 11 yr old springer spaniel stayed at Royvon again recently and we couldn't be happier. We got frequent updates with the new system and all the handlers understand his quirks. It honestly is very r... Toon meer
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Lees wat reviewers zeggen
Leaving Kobi with Royvon was pleasurable from start to finish ! The booking and payment process was simple and speedy !The enrichment reports were very pleasing although did remind me how much I was... Toon meer
We tried out dog boarding with Royvon for our two Labradors on the recommendation of a friend, and we were not disappointed. From the first communication to the pick up and return home, everything wen... Toon meer
Two weeks training at Royvon by friendly staff who love dogs have helped Pear's confidence around people and traffic.
Bedrijfsgegevens
Geschreven door het bedrijf
About Royvon Dog Hotels & Training At Royvon, we’re passionate about helping dogs thrive. With over 60 years of experience, we provide expert-led dog training and high-quality boarding services tailored to each dog’s individual needs. Whether your dog is staying for a holiday or a transformational training stay, our goal is to ensure they feel safe, enriched, and loved—just like they would at home. We offer a range of services including: Classic Boarding with owner-selected enrichment options Tailored Boarding with Daily Training for dogs needing structure, learning, and support Confidence-building stays for dogs needing extra care or behavioural help With three locations in the UK and a team of caring professionals, we’re here to support your dog’s happiness and development—whether they’re with us for a short stay or a longer journey. We love what we do, and we’re proud to have earned the trust of thousands of dog owners over the years. Your feedback helps us grow and continue delivering the best for the dogs in our care.
Contactgegevens
Royvon Dog hotel and Training, kt109aw, ESHER, Verenigd Koninkrijk
- darren.james@royvon.co.uk
- royvon.co.uk
4,6
Uitstekend
220 reviews
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Just brilliant care for Gracie who just…
Just brilliant care for Gracie who just loves being with you all. Thank you so much.
20 juni 2026
Antwoord van Royvon Dog Training
We love having Gracie with us she is so good and such a cutie, a firm Favourite at royvon Esher.
As a vet I am not pleased
As a vet, I am not pleased
I used this service over the Christmas period last year and, unfortunately, my experience was disappointing overall.
Prior to drop-off on the 20th, I completed all requested forms (requested the day before) and also provided a printed document outlining both dogs’ personalities and, importantly, their dietary requirements. Both dogs require very specific diets due to medical needs—one has allergies and the other is prone to gastrointestinal upset—so this was clearly documented.
During their stay, I received some email updates. While the environment itself felt more akin to a shelter setting (with noticeable odour and frequent barking), I was reassured at the time that they were being cared for.
However, upon collection, it became clear that there had been a significant error with their feeding. Despite the documentation provided, the food was incorrectly labelled, and a 1.5 kg bag intended for one dog was fed to my 32 kg dog over approximately three days. After that, both dogs were fed the same food. As a result, one dog experienced an allergy flare-up and the other developed diarrhoea. Which I had pictures of.
I raised this with the team after collection. Initially, there was some confusion and denial. The issue was eventually acknowledged, but I was didn't like that I had not been contacted during the stay when the feeding error occurred. Communication was slow and, at times, confused on their end which give me a sense of total lack of organisation and oversight.
While I appreciate that the Christmas period can be busy, this was a paid premium period (approximately £800 in total), and I would have expected a higher level of care and attention—particularly regarding health-related requirements. I was not actively seeking a refund, but given the circumstances, I believe it would have been appropriate for this to be offered (which wasn't).
On a positive note, the training service provided was good. However, as a Vet myself, I found the standard of care regarding the dogs’ health and dietary needs to be well below expectations.
20 december 2025
Review zonder uitnodiging
Antwoord van Royvon Dog Training
Hi Michi,
Thank you for taking the time to leave your review and for explaining your concerns so clearly. Feedback like this is important to us, both because it helps other dog owners make informed decisions and because it helps us improve our service by doing more of what works well and less of what does not.
We are very pleased to hear that you were happy with the training service provided for Kai. Training formed a significant part of the stay and the charges, so it is good to know that this part of the service met your expectations and delivered positive results.
However, we fully acknowledge that a mistake was made when the dogs’ food was labelled, and we are very sorry this happened. We understand that this is especially concerning where dogs have specific dietary needs, allergies or food intolerances. Even where a mistake is human error rather than lack of care, the impact and worry it causes still matters.
Following our internal review, we have made changes to our process. Customers are now required to write the brand of food clearly on our documentation, so there is another check in place and this type of mistake is much harder to make. Your feedback has directly helped us strengthen that system.
We also want to reassure you that the team member involved has worked at Royvon for over seven years and is a trusted and valued member of our team. That does not remove the mistake, but it is important to say that we have reviewed what happened carefully, addressed it internally, and implemented changes to reduce the risk of it happening again.
We are sorry that your experience with the feeding aspect of the stay fell below the standard you expected, particularly given your dogs’ individual health needs. We appreciate you choosing Royvon, we appreciate you highlighting this error, and we will use your feedback constructively to improve the service we provide for other customers and their dogs.
Kind Regards
Darren James
The Royvon team are really attentive …
The Royvon team are really attentive and give updates over the stay. My dog is always sad to leave them!
15 juni 2026
Antwoord van Royvon Dog Training
Thank you for such kind words, we treat all dogs like our own and we want them to have the most enriched stay possible. When its un they enjoy!
Antwoord van Royvon Dog Training
Dear Markus,
Thank you so much for your wonderful 5-star review! We're delighted to hear that Lupi had another amazing stay with us. It’s always a pleasure to welcome both of you, and we truly appreciate your continued trust and support.
We look forward to seeing Lupi again soon for another happy stay!
Best regards,
The Team
Antwoord van Royvon Dog Training
Thank you so much for your lovely 5-star review.
We really appreciate you choosing Royvon and taking the time to share your feedback. Reviews like this are so helpful for other dog owners when deciding what is right for their own dog.
It is wonderful to hear that your dog looked happy on their return home. That means a lot to our team, as our values of love, commitment and respect are at the heart of how we care for every guest.
Your feedback also helps us as a family business to keep improving our service by doing more of what works well. We really appreciate your support and look forward to seeing you and your dog again soon.
The best.
The best.
My dog is my life. My dog is always happiest at Royvon!!
So there you go!!
They are the absolute best
5 juni 2026
Antwoord van Royvon Dog Training
Wow—thank you for such an incredible review! It means the world to us to hear that your dog is always happiest at Royvon. We know how much our dogs mean to us, so being trusted with someone who is such an important part of your life is a privilege we never take for granted.
Your kind words about our team have truly made our day. Thank you for your continued support, and we can't wait to welcome your furry friend back for another happy stay!
Warm regards,
The Royvon Team 🐾
This was Jac’s first visit to Royvon
This was Jac’s first visit to Royvon, Merthyr Tydfil and he seems to have enjoyed himself. I know from previous experience that you treat our dogs with care. Looking forward to a long and happy relationship with Royvon. Many thanks, Howard
3 juni 2026
Antwoord van Royvon Dog Training
Dear Howard,
Thank you for your lovely review. We’re delighted that Jac’s first visit to Royvon Merthyr Tydfil was such a positive experience and that he seemed to enjoy his stay with us.
It means a great deal to hear that your previous experiences have given you confidence in the care we provide. Building lasting relationships with both our dogs and their owners is something we truly value, and we’re thrilled to be part of Jac’s journey.
We look forward to welcoming Jac back for many more happy stays in the future.
Kind regards,
The Royvon Team 🐾
Our dog Murphy always has such a great…
Our dog Murphy always has such a great stay, and comes back really happy
31 mei 2026
Antwoord van Royvon Dog Training
Thank you for your wonderful review. We're so pleased to hear that Murphy always has such a great stay with us and returns home happy and content—that's exactly what we strive for.
It's always a pleasure to welcome Murphy, and we're grateful for the trust you place in our team to care for him. We look forward to seeing him again for another fun-filled stay!
Kind regards,
The Royvon Team 🐾
Antwoord van Royvon Dog Training
Thank you so much it means alot to recieve such positive feedback
Kind regards,
The Royvon Team 🐾
It’s the staff which makes the…
It’s the staff which makes the difference at Royvon.
Attentive, informative friendly, helpful. Makes up for the ridiculously over complicated booking website. Use Royvon regularly.
28 mei 2026
Antwoord van Royvon Dog Training
Thank you for your review and for choosing Royvon regularly.
We're delighted to hear that it's our team that makes the difference for you. Your kind words about our staff being attentive, informative, friendly, and helpful mean a great deal to us, as providing exceptional care and customer service is at the heart of everything we do.
We also appreciate your honest feedback regarding our booking system. We're always looking for ways to improve our customers' experience, and comments like yours are invaluable in helping us identify areas where we can do better.
Thank you again for your continued support. We look forward to welcoming you and your dog back to Royvon soon.
Kind regards,
The Royvon Team 🐾
Another excellent stay for Ted
Another excellent stay for Ted - thank you for keeping me updated too.
22 mei 2026
Antwoord van Royvon Dog Training
Thank you so much for your lovely 5-star review and for choosing Royvon for Ted’s stay.
We’re really pleased to hear that Ted had another excellent stay with us and that the updates helped you feel informed while he was in our care. Feedback like this means a great deal to our team, and it also helps other dog owners make confident decisions about what is right for their own dog.
At Royvon, we work hard to care for every dog with love, commitment and respect, and we’re always looking to improve our service by doing more of what works well for our customers and their dogs.
We really appreciate your continued trust in us and look forward to welcoming you and Ted back again soon.
All the staff are friendly
All the staff are friendly and all remember your dogs name when you book again, seeing the photos each day of your dog playing puts your mind at rest when you are on holidays. Most of all seeing our dog getting excited in the car when we arrive shows how much she loves being in Royvons.
25 mei 2026
Antwoord van Royvon Dog Training
Thank you for your lovely review.
We're delighted to hear that Ted had another excellent stay with us. It's always a pleasure to welcome him, and we're so pleased that our updates helped give you peace of mind while he was in our care.
Thank you for your continued trust and support. We look forward to seeing Ted again soon for another great stay!
Kind regards,
The Royvon Team 🐾
I really didn’t like how many dogs were…
I really didn’t like how many dogs were kept in the kennels and how no person was around. We had a one to one tour as I am looking for a safe place for my dogs. This is so not it. I feel so sorry for all those babies being kept there.
This is not a nice place for your dogs. It’s a money making scam
24 mei 2026
Antwoord van Royvon Dog Training
Thank you for taking the time to visit Royvon and for sharing your concerns. We are genuinely sorry that your short visit left you feeling this way, as this does not reflect the care, commitment and respect our team puts into looking after every dog staying with us.
On the day of your visit, the weather was extremely hot, and your tour took place at around 2pm, which was the hottest part of the day. In hindsight, we should have postponed the appointment, especially given the temperature and the fact that you were visiting with your four dogs and family. That is something we will learn from.
During extreme heat, our priority is to keep dogs safe, cool and settled. This means our team will not be outside walking or actively exercising dogs during the hottest part of the day, even though that can unfortunately give the wrong impression during a short visit. At the time of your appointment, we had seven team members working, and they were focused on managing the dogs safely in line with our hot weather procedures.
We are very proud of the enrichment, care and supervision we offer our guests between 7am and 10pm each day, as well as our high staff-to-dog ratio. We completely understand that owners want to feel confident when choosing a safe place for their dogs, and reviews like yours help us reflect on how we communicate and show the care taking place behind the scenes.
We are sorry that our management of the extreme weather conditions did not demonstrate the true level of care the dogs were receiving during your visit. We can assure you that the dogs in our care were being looked after with their welfare as the priority, and we will use your feedback to improve how we handle and explain tours during very hot weather in future.
My dog came back very calm and happy…
My dog came back very calm and happy and the updates showed she had a wonderful time.
16 mei 2026
Antwoord van Royvon Dog Training
Thank you for your lovely review.
We're delighted to hear that your dog came home calm, happy, and content after her stay with us. It's wonderful to know that the updates gave you reassurance and allowed you to see just how much she was enjoying her time at Royvon.
Providing a safe, enriching, and enjoyable experience for every dog is our priority, so your kind feedback means a great deal to the team.
We look forward to welcoming her back for another wonderful stay soon.
Kind regards,
The Royvon Team 🐾
Seeing how ready for a return visit our…
Seeing how ready for a return visit our dag was. And the updates.
17 mei 2026
Anna was lovely and very knowledgeable…
Anna was lovely and very knowledgeable about dogs and their behaviours - cannot fault her.
However...
I initially booked in for board and train/ residential training around August 2025 and paid a £500 deposit after speaking to the receptionist. It was advised this is required to secure a booking.
I live 4 hours away so asked to speak to the trainer on the phone to go through an assessment and discuss my dog's behaviour. He's a doberman and very reactive to everything that moves. He also has a leg injury which cannot be operated on until he is old enough so wanted to discuss this.
I was advised by the receptionist that the trainer has experienced all the issues i described and she is confident there will be no issues.
I was told the assessment could be done on the day and the receptionist said she would ask the trainer to call to discuss.My dog's leg worsened between August to December, so i rebooked a few times, as his condition kept fluctuating.
Over the next few months, I asked to cancel and for a refund as his leg did not improve and i had not received a call from the trainer, despite asking for this over the phone, Whatsapp and email 6 times.
I was told a refund isnt possible but they can reschedule and each time was told the trainer would call me. I didnt receive a call but i finally booked in for March anyway since i was told i couldnt cancel and had already laid a deposit.
A few days before the booking, I was asked to send in proof of his vaccines and sign the agreement before arrival, which i did.
I made the 4 hour journey down and when i arrived, was told I'm not booked in.
We explained the situation and after an hour of discussions and proving i had booked in, they realised their mistake and brought the trainer in for the assessment.
During the assessment, we were advised that because his behaviour has been this way for so many months, they may not be able to help and we may have to make the 4 hour journey again the next day to collect him. This was a very stressful ordeal.
Anyway, it was a 3 week booking and after 2 weeks, we were told his leg has worsened while there (probably due to no heating during the day in the outdoor kennels) and that his training was not as effective as it would be if his leg was healthy.
I wasnt free on the day they they told me, so took a day off work the next day to make the journey there again, for which i was charged an extra day. This day was not a working day for the trainer who was working with him so there was no in-person handover. It was a video call a few days later.
I turned up and was charged a further £1,000 for his stay. On the way out, we bumped into 2 dogs which he had a reactive outburst at - lunging / barking, no improvements.
Upon bringing him home, the only improvement was his focus on the person with him, with a whole bunch of treats required. He is still reactive to unknown men and dogs.
I paid £1500 for nothing. I tried cancelling beforehand, i tried speaking to the trainer to explain his problems. I got none of this.
They were clearly looking to make free money.
I am now having to book him in with another trainer and have made sure this is closeby. But what a waste of money and the worst experience.
Edit after reply from Royvon:
What you just described is exactly why i wanted to discuss his case on the phone beforehand. And why i called, emailed, Whatsapped on multiple occasions to try to arrange a call.
If you were really that concerned, you would have discussed it, and /or allowed cancellation of the booking given his leg issue and refund the deposit.
Instead, i was told it cannot be refunded, only rescheduled. Why reschedule and go ahead when you were aware of the leg issue combined with his behaviour.
Hence why its fair to assume it was about the money and not his training/ wellbeing.
16 maart 2026
Review zonder uitnodiging
Antwoord van Royvon Dog Training
Thank you for your review. We are pleased that you recognised Anna as lovely, knowledgeable and experienced. She cared deeply about Kobe and worked hard to support him during what was clearly a complex case.
We are sorry that you feel disappointed. However, we do need to respond because the review does not reflect the full context of Kobe’s behavioural history, medical condition, or the welfare decisions made during his stay.
Kobe’s reactivity was first discussed with Royvon several months before his stay. He was already described as barking, lunging, difficult to redirect, nervous around other dogs and physically very strong. We were later told that Kobe had attended training elsewhere where a balanced approach had been used, including a prong collar, and that he had come back worse.
This history matters. When a dog is already fearful, reactive or struggling to cope with triggers such as dogs, people, bicycles or movement, aversive equipment can make the underlying emotional problem worse. It may appear to control behaviour in the moment, but it does not teach the dog to feel safe. In some cases, it can add stress, discomfort or fear to an already difficult emotional state.
Royvon does not use prong collars, punishment, intimidation or pain-based handling. Our approach is force-free, welfare-led and based on helping dogs build trust, confidence, focus and safer coping skills. With a dog like Kobe, the aim is not simply to suppress barking or lunging. The aim is to help him feel safer and gradually learn alternative responses around triggers.
There was also a significant medical concern. Kobe arrived with a known leg injury. Although he was not visibly limping on arrival, within a few days he began showing clear signs of discomfort and was not properly weight-bearing on his back leg. This made it clear that Kobe was not in a suitable physical condition to continue a residential training programme safely or fairly.
Training a reactive dog requires careful emotional and physical management. If a dog is in pain, has restricted movement, or is compensating for an injury, the quality and fairness of training is affected. Continuing would not have been in Kobe’s best interests. Our team therefore advised that he should go home, recover properly and return when physically able to benefit from training.
During his time with us, Anna worked with Kobe using positive reinforcement, food rewards, distance from triggers, handler focus and calm exposure at a level he could manage. There was progress, particularly with his ability to focus on the person handling him and pass dogs from a greater distance. However, because of his pain and mobility issues, it would not have been honest or ethical to suggest that a full behavioural transformation could be achieved during that stay.
Severe reactivity, especially where there has been a previous aversive training experience and an ongoing orthopaedic injury, is not something that can be “fixed” quickly. It requires time, consistency, careful handling, veterinary support where pain is involved, and continued work at home.
We understand that the distance travelled and disruption were frustrating. We also accept that elements of the booking and communication experience could have been smoother, and we are reviewing this internally. However, the decision to recommend Kobe return home was made because his welfare had to come first.
We strongly reject the suggestion that Royvon was “looking to make free money.” Kobe was cared for, assessed, trained within the limits of what was fair and safe, monitored when his leg deteriorated, and sent home because we did not believe it was right to continue while he was uncomfortable.
We remain sorry that you feel let down, but we stand by the welfare-led decision not to continue when Kobe was not physically fit enough to take part. Our priority will always be the dog’s wellbeing, even when that means pausing or changing a training plan.
Meet and Greet
We were so anxious cause our baby dog is a rescue and doesn’t like other dogs or strangers and we weren’t sure how it will go. But once we met Ella she was full of confidence and she knew exactly what she was doing our Bonnie didn’t react at all or bark. We were so at ease the whole meet and greet. Ella showed us around and answered all our questions. We will definitely book a confidence stay next and take it from there.
30 april 2026
Royvons is great!
Cant fault the staff especially Anna and Anna! Maxi loves going there and the daily updates of her doing zoomies all around the outdoor area reflects that. It’s never easy leaving your dog in someone else’s care but when their tail wags non stop and the eagerness to get through the gate makes it alot easier! Thanks Royvons - can’t recommend enough.
22 april 2026
Review zonder uitnodiging
Disappointing Confidence Stay.
Our 8 month old Cocker spaniel came here as a confidence stay (2 days & 1 night) to see how well he did before deciding on a 3 week residential training stay.
We were quite disappointed with both the 30 minute meet and greet the carer and the 30 minute handover at the end of the stay as both were less than 10 mins and had very little information and what information we did get was prized out of the team and the report written had very little other than he did well and enjoyed himself which I have no reason to think he didn't but as owners we are left not confident.
26 april 2026
We couldn’t be happier with the care…
We couldn’t be happier with the care our dog receives. The team has been absolutely wonderful—sending daily photos and updates, which gives us real peace of mind while we’re away. It’s clear how much attention and affection they give to every dog.
Our dog is always so excited to go back, which says everything about the environment and care provided. On top of that, the team has been incredibly helpful and flexible when it comes to bookings, making the whole experience smooth and stress-free for us.
Highly recommend to anyone looking for a reliable and caring place for their dog!
20 april 2026
Antwoord van Royvon Dog Training
Thank you so much for taking the time to leave such a thoughtful review. Feedback like this genuinely helps other dog owners make the right choice for their own dog, and it means a great deal to us as a family business.
We’re delighted to hear how happy you are with the care your dog receives. Providing daily updates and photos is something our team really believes in, as it gives owners that all-important peace of mind while they’re away. Your kind words about the attention and affection shown to each dog truly reflect our core values of love, commitment and respect, and the team will really appreciate hearing this.
It’s also wonderful to know your dog is always excited to come back. That tells us we’re creating the right environment where dogs feel safe, relaxed and genuinely enjoy their stay. We’re equally pleased that you’ve found the team helpful and flexible with bookings, as making the whole experience smooth and stress-free is something we’re always striving for.
We’re constantly looking at how we can improve by doing more of what works well and less of what doesn’t, so your feedback is incredibly valuable in helping us shape the experience we provide.
Thank you again for choosing Royvon. We truly appreciate your trust in us and look forward to welcoming you and your dog back again soon.
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