We needed a particularly wide garden gate, so to have one custom made was ideal. The gate is perfect! Delivery was very quick and excellent customer service. Would highly recommend
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The planters were ready before estimated date and were delivered promptly. This is the third time we have purchase decking planters from Ruby and the quality is outstanding.
Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Prod... Toon meer
Bedrijf heeft geantwoord
Great gates. I have to give 4 stars due to and documented they forgot to send some fixings and also wasn't mentioned when buying black painted gate fixings, some bolts came galv which was frustrating... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Contactgegevens
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, Verenigd Koninkrijk
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4,5
Uitstekend
2K reviews
Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service. Great price
This was the second time that I ordered some timber from Ruby UK. First time I ordered it went very well with delivery as planned and so as I needed to get some kore timber, I was very happy to go back and order more from Ruby UK. I am sure I will be ordering more from them.
24 februari 2026
Antwoord van Ruby UK
Hi Matthew,
Thank you for your continued support.
We’re delighted to hear that your first order went smoothly and that you were happy to return to us for more timber. It’s great to know you’ve had another positive experience.
We truly appreciate your loyalty and look forward to assisting you with your future orders.
Kindest Regards,
Lydia
Ruby
The staff were friendly and very…
The staff were friendly and very helpful
The quality of the timber was good and delivered in good time
19 februari 2026
Antwoord van Ruby UK
Hi Mark,
Thank you for your kind review.
We’re delighted to hear that you found our staff friendly and helpful, and that you’re pleased with the quality of the timber and the delivery time.
We really appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Antwoord van Ruby UK
Hi Richard,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the quality and accuracy of the measurements, and that you found it great value for money.
We really appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Reasonable cladding supplier
We use them to supply materials for our latest garden room project. Mixed bag experience, some good and some bad things.
Good:
- good price
- short lead time
- early morning delivery
- reasonably dealt with after-sale issues
Bad:
- Some of the cladding planks were covered in mold and could not be used.
So we had to call them back and sort out the issue with the planks that we couldn't use. They sent us a replacement swiftly and without issues.
Not great that our schedule was messed up since we couldn't fit the cladding when we were planning to, but to be fair, they dealt with the issue as best as they could.
We will probably use them again on the next project.
17 februari 2026
Mouldy, wet, unusable shed.
Very friendly sales team and good delivery, (although delivery truck contained many faulty returns, so guess should have been suspicious then). Shed went mouldy within a short period of time and panels are wet inside. When contacted they said other customers have had to make modifications for similar reasons suggesting design is not fit for purpose and or wood not adequately treated. They do not offer any warranty so left with mouldy, wet, leaky, unusable shed.
7 maart 2026
Review zonder uitnodiging
Antwoord van Ruby UK
Hi Claire,
Thank you for taking the time to leave us feedback. I’m very sorry to hear you are unhappy with your shed.
Please do reach out to us so we can look into this for you and get something sorted! 😊
Kindest Regards
Kate
Ruby
Deliv ery was ridiculously early
Deliv ery was ridiculously early. The shed is flimsy at best
16 februari 2026
Antwoord van Ruby UK
Hi Mike,
Thank you for taking the time to leave us a review. I’m sorry to hear that you were unhappy with your order.
I have sent you an email so we can discuss this further and get the issue resolved for you. I look forward to hearing from you soon. 😊
Kind Regards
Kate
Ruby
Disappointing.
Timber was completely soaked on arrival. Timber was not accurately cut to the correct length the variation was wild.
19 februari 2026
Antwoord van Ruby UK
Hello Tom,
Thank you for taking the time to leave us a review. I'm very sorry to hear there were issues with the timber.
I have sent you an email so we can discuss this further and get something sorted for you! My apologies again, and I look forward to hearing from you. 😊
Kindest Regards
Kate
Ruby
Great quality product
19 februari 2026
Antwoord van Ruby UK
Hi John,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the quality of the product. Your feedback is greatly appreciated.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
A great quality product and very…
A great quality product and very reasonably priced.
It appears very sturdy and well made.
Extremely pleased with my purchase.
18 februari 2026
Antwoord van Ruby UK
Hi Anna,
Thank you for your wonderful review.
We’re delighted to hear that you’re pleased with the quality and value of your purchase, and that it feels sturdy and well made. It’s great to know you’re extremely happy with it.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Antwoord van Ruby UK
Hi Micheal,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with your gate and that it looks great in place. It’s great to know you’re happy with its solid build.
Please feel free to get in touch if you need anything further.
Kindest Regards,
Lydia
Ruby
The company is legit and deliver but...
The company is legit and deliver. I had a first delivery that went fine, but the second was disappointing. The planks were packed fine but when I opened, the planks in the middle were very wet with a lot of verdigris. I will clean it and it will be probably fine, but not nice to see... I mean, all you want when you get wood delivered is good quality, otherwise you go to B&Q.
18 februari 2026
Antwoord van Ruby UK
Hello David,
Thank you for taking the time to leave us a review. I'm really sorry you received some lengths that were not up to scratch!
I have sent you an email so we can discuss this further and get that all sorted for you. I look forward to hearing from you! 😊
Kind Regards
Kate
Ruby
Over all service was fantastic
Over all service was fantastic, quality of the shed is really good, would definitely recommend Ruby Sheds.
18 februari 2026
Antwoord van Ruby UK
Hi Kevin,
Thank you for your wonderful review.
We’re delighted to hear that you were pleased with the overall service and the quality of your shed. It’s great to know you would recommend Ruby Sheds.
We hope to hear from you again soon.
Kindest Regards,
Lydia
Ruby
Superb Gates and Excellent Customer Service
Excellent company to deal with. Alexandra kept me updated throughout the entire order process. Delivery was smooth, arrived on time and everything was in perfect condition. The gates look superb and are clearly very well made. I would highly recommend Ruby.
9 februari 2026
Antwoord van Ruby UK
Hi James,
Thank you for your wonderful review.
We’re delighted to hear that you had such a positive experience with us and that Alexandra kept you well informed throughout your order. It’s great to know that delivery went smoothly and that everything arrived in perfect condition.
We’re especially pleased that you’re happy with the quality of the gates and how they look.
Thank you for your recommendation—it’s truly appreciated. We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Very good pleased with the product and
Very good pleased with the product and. Service
12 februari 2026
Antwoord van Ruby UK
Hello,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with both the product and the service. Your feedback is greatly appreciated.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Straight forward and very quick turn…
Straight forward and very quick turn around on product, which was also made to a high standard
12 februari 2026
Antwoord van Ruby UK
Hello,
Thank you for your kind review.
We’re delighted to hear that you found the process straightforward and that you were pleased with the quick turnaround. It’s great to know the product met your expectations in terms of quality.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Great service and quality of product
17 februari 2026
Antwoord van Ruby UK
Hi Matei,
Thank you for your kind review.
We’re delighted to hear that you were pleased with both the service and the quality of the product. Your feedback is greatly appreciated.
Do let us know if there’s anything else we can help with.
Kindest Regards,
Lydia
Ruby
Excellent service as usual
Excellent service as usual great communication and helpful delivery service. Delivery addressee is disabled and the timber was left exactly where asked leaving access for her wheelchair. The shadow gap cladding looks great.
11 februari 2026
Antwoord van Ruby UK
Hi Mr Morris,
Thank you for your wonderful review.
We’re delighted to hear that you were pleased with the service, communication, and delivery. It’s especially important to us that deliveries are handled with care and consideration, so we’re glad our team was able to place the timber exactly as needed.
It’s also great to hear that the shadow gap cladding looks fantastic.
We truly appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Poorly Made Gate
I bought a timber gate from this firm. Wish I had been at home when it was delivered, I would have sent it back. Flimsy and cobbled together by some halfwit, that could not be bothered to sink in the fixing nails or drive fully in the screws. Absolute garbage, now consigned to the tip!
1 maart 2026
Review zonder uitnodiging
Antwoord van Ruby UK
Hello Paul,
Thank you for taking the time to leave us a review. I'm very sorry to hear of the issues with your order.
Please do reach out to us so we can get this resolved for you; we would not want you to be unhappy with the product and would like to get this sorted! 😊
Kindest Regards
Kate
Ruby
Antwoord van Ruby UK
Hi Alan,
Thank you for your kind review.
We’re delighted to hear that you were pleased with the quality and the delivery updates. It’s great to know you had such a positive experience with us.
We hope to hear from you again soon.
Kindest Regards,
Lydia
Ruby
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.