We needed a particularly wide garden gate, so to have one custom made was ideal. The gate is perfect! Delivery was very quick and excellent customer service. Would highly recommend
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The planters were ready before estimated date and were delivered promptly. This is the third time we have purchase decking planters from Ruby and the quality is outstanding.
Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Prod... Toon meer
Bedrijf heeft geantwoord
Great gates. I have to give 4 stars due to and documented they forgot to send some fixings and also wasn't mentioned when buying black painted gate fixings, some bolts came galv which was frustrating... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Contactgegevens
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, Verenigd Koninkrijk
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4,5
Uitstekend
2K reviews
Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Go clear communication and good…
Go clear communication and good delivery.
Not actually installed yet so experience is not yet over.
28 januari 2026
What a lovely company!
What a lovely company!
Really well organised company, great options, great website, excellent quality product, fast delivery.... and remarkable value for money!!
All in all perfect!
Ruby UK are on my favourite suppliers list and I will definitely be investing in an oak pergola soon!
21 januari 2026
Antwoord van Ruby UK
Hello Susan,
Thank you for taking the time to share such lovely feedback! 😊
We’re so happy to hear you’ve had such a positive experience.
Whenever you’re ready for that oak pergola, we would be delighted to help.
Kindest regards,
Alexandra
Ruby
Antwoord van Ruby UK
Hello Michael,
Thank you so much! We’re thrilled you’re happy with both the delivery and the product. 😊
Kindest regards,
Alexandra
Ruby
Antwoord van Ruby UK
Hello John,
Thank you! 😊 We’re really pleased you’re happy with both the quality and the value!
Kindest regards,
Alexandra
Ruby
Antwoord van Ruby UK
Hello Tina,
Thank you for your feedback.
We’re really pleased your gate arrived quickly and that those fixings are doing their job. 😊
Kindest regards,
Alexandra
Ruby
Very satisfied customer
Had problems trying to order online so ordered direct. Received confirmation email. Everything done quickly and delivered on time.
16 januari 2026
Antwoord van Ruby UK
Hello Joseph,
Thank you so much for sharing your experience!
It’s great to hear you reached out directly and that everything was handled smoothly. We’re so pleased your order arrived on time and just as expected.
If there’s anything else at all you need, please don’t hesitate to let us know 😊
Kindest regards,
Alexandra
Ruby
Great value for money
Great value for money. Communication was good letting me know date for delivery.
20 januari 2026
Antwoord van Ruby UK
Hello Laura,
Thank you for your 5 star review! 😊
We’re really pleased to hear you’re happy with your purchase and that our delivery updates helped keep things clear and simple.
We really appreciate you taking the time to share your experience.
Kindest regards,
Alexandra
Ruby
Gate arrived as promised within the…
Gate arrived as promised within the 7-10 day quoted time, delivered and left in a safe space even before I woke up. Quality of the finish of the gate is poor with very rough edges. The gate had to be reworked to fit the space of sizes given. I’m sure it’ll do the job - just not as straight forward as it could have been.
13 januari 2026
Antwoord van Ruby UK
Hello James,
Thank you for taking the time to leave us a review. We’re very sorry to see that your experience was only 2 stars.
I’ve sent you an email so we can get this resolved for you as quickly as possible. Your feedback is really important to us, and we’d truly like the opportunity to make things right if we can.
We look forward to hearing from you. 😊
Kind Regards
Kate
Ruby
Pergola
Ordered on line had chat with someone on the phone told him size tipe of purgola i wanted he identified the one i had been looking at sent me a quote on line they helped when i ordered it any questions i just contacted them through the advert for Ruby sent texed message got a helpfull answere.
19 januari 2026
Antwoord van Ruby UK
Hello Lynn,
Thank you so much for taking the time to share your experience! 😊
We’re pleased to hear that our team was able to help you find the pergola you wanted and guide you through the ordering process. It’s also great to know that you felt supported and received helpful answers whenever you had questions.
Your feedback truly means a lot to us, and we’re pleased that we could make the process smooth and straightforward for you.
Kindest regards,
Alexandra
Ruby
Excellent service!
The fencing is excellent and the delivery and customer service exceptional. I will definitely be buying from them again.
9 januari 2026
Antwoord van Ruby UK
Hello Judi,
Thank you so much for your kind words! 😊
We’re so pleased to hear that your fencing has worked out perfectly and that the delivery and support you received made things easy. It really means a lot to know you’d choose to shop with us again.
We’re looking forward to helping with any future projects and truly appreciate you taking the time to share your experience.
Kindest regards,
Alexandra
Ruby
Excellent product at a very competitive…
Excellent product at a very competitive price. Ordering and delivery was as efficient as you could ask for.
8 januari 2026
Antwoord van Ruby UK
Hello John,
Thank you so much! 😊 We’re thrilled you’re happy with the product and that everything went smoothly from order to delivery!
Kindest regards,
Alexandra
Ruby
Recommended!
Very prompt and helpful in advising on sizing of product. Customer service conscientious and helpful in arranging deliveries.
8 januari 2026
Antwoord van Ruby UK
Hello Ian,
Thank you so much for your lovely review! 😊
We’re really glad our advice on sizing helped and that arranging your delivery was straightforward. It’s so rewarding to hear that our team’s efforts made things easier for you, feedback like this really makes a difference!
We truly appreciate you taking the time to share your experience.
Kindest regards,
Alexandra
Ruby
The courier company used were shocking
The courier company used were shocking! Spoke VERY little English and were beyond competent and very unprofessional
13 januari 2026
Antwoord van Ruby UK
Hello Gary,
Thank you for taking the time to leave us a review; I'm really sorry to hear this was your experience. I have sent you an email so we can discuss this further, and I hope to hear from you soon!
Kindest Regards
Kate
Ruby
Antwoord van Ruby UK
Hello,
Thanks so much! 😊 We’re delighted you’re happy with the product, service, and delivery.
If there’s anything else at all you need, please don’t hesitate to let us know.
Kindest regards,
Alexandra
Ruby
The guy I spoke to was really helpful…
The guy I spoke to was really helpful and sent through my samples quickly
5 januari 2026
Antwoord van Ruby UK
Hello Linda,
Thank you for your 5 star review! 😊
We’re really pleased to hear that our team could help and that your samples got to you quickly.
Kindest regards,
Alexandra
Ruby
Great products and great quality
8 januari 2026
Antwoord van Ruby UK
Hello Richard,
Thank you for sharing your experience! 😊
We’re thrilled you’re happy with the products and that the quality hit the mark!
Kindest regards,
Alexandra
Ruby
Have used these guys a few times now…
Have used these guys a few times now for T&G and a custom size gate, also been down to see them to collect and every time it's been a good experience. Polite well priced and good quality.
5 januari 2026
Antwoord van Ruby UK
Hello Steve,
Thank you so much for your kind words! 😊
We really appreciate you taking the time to share your experiences. It’s wonderful to hear that both the T&G and your custom gate have met your expectations, and that your visits to collect in person have been positive too.
Looking forward to helping with any future project!
Kindest regards,
Alexandra
Ruby
Larch TGV and treated Shiplap boards.
Generally I am very happy with your products and delivery service. I bought some Larch TGV boards to make garage doors. The delivery time was given as 15 to 20 working days; the wood arrived within that period and is of good quality. Delivery was excellent and by closed van. The boards were bound together in packs of 5. The one problem which reduces my assessment from 5- to 4-star is that the wood, as delivered, was soaking wet, as if the packs had been left out in the rain before delivery, and water had run into the end grain and along the faces of the boards. I had to open all the packs and lay out all the boards with spacers to dry, which took about two weeks and seriously delayed completion of the job. I should add that an earlier order of treated Shiplap boards was also delivered in a similar soaking wet state, again in a closed van, meaning that the exposure to the rain (assuming that was the source of the soaking) must have been before the day of delivery.
16 december 2025
Antwoord van Ruby UK
Hi Richard,
Thank you for your review, and I’m sorry to hear that your project was delayed due to water in the timber lengths.
We take all feedback very seriously, so this is really helpful for our team and will be reviewed internally.
If you’d like to place another order with us, please don’t hesitate to ask for me personally and I’ll keep a close eye on it for you from start to finish 😊
Thank you again for your feedback, it means a lot to us to see this positive feedback!
Kind Regards
Kate
Ruby UK
Great quality picket fencing and gate
Great quality picket fencing and gate. Minor issue resolved quickly.
1 januari 2026
Review zonder uitnodiging
Antwoord van Ruby UK
Hi Nick,
Thank you so much for your fantastic review. I’m really pleased we were able to get this resolved for you, and I apologise again for the mishap in the first place.
If there’s anything else at all you need, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.