My request for multiple modifications to my schedule was met with a positive, "can do" attitude and then, executed flawlessly. With all of the business challenges that we can face in a day, it is won... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
First time hiring an answering service. Checked with a few. You have the best “by far” contact with Kali Henson. She is not just extremely professional and knowledgeable, but with the best disposit... Toon meer
Bedrijf heeft geantwoord
The customer service at Ruby is above and beyond. Thanks to my representative Gina in guiding me through every step of the way.
Bedrijf heeft geantwoord
My experience with Ruby has always been excellent. They consistently provide clear guidance on my requests and are always available to help resolve issues and answer any questions I have. We’ve been u... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
24/7/365, Ruby’s friendly, US-based receptionists and chat specialists are trained to greet your customers and represent your business the same way that you would! More than 10,000 business owners trust Ruby with front-line communications. In return, they get increased sales inquiries, measurably better customer satisfaction, and up to 10 hours a month of time back in their schedules. Ruby was founded in 2003 and is headquartered in Portland, Oregon. Ruby has been named in Fortune Magazine’s “Best Small Company to Work For in the U.S.,” Inc. Magazine’s “Best Workplaces,” PEOPLE Magazine’s “Companies that Care,” and Great Places to Work’s rankings for the past seven years. Start creating meaningful connections with more customers today. at www.ruby.com or experience Ruby for yourself by calling 866-611-7829.
Geschreven door het bedrijf
- Live Virtual Receptionist & Chat Service
Give us a try!
We're so confident you'll love us, we guarantee it.
Ruby offers a 21-day money-back guarantee upon first use of each service (receptionist and chat) and is either for the first 21 days or the first 500 minutes or 50 billable chats (whichever occurs sooner).
Contactgegevens
555 SE MLK Blvd #105, 97214, Portland, Verenigde Staten
- 844-311-7829
- hello@ruby.com
- ruby.com
The #1 small biz call answering solution
4,6
Uitstekend
834 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I have had a excellent experience using Ruby.
I have had an excellent experience using Ruby. Having them as back up freed me to not feel tied to phones 24 hrs a day.
20 oktober 2021
Antwoord van Ruby
Thank you for your kind review, Barbara. We are honored to be an extension of your team!
Antwoord van Ruby
Thank you for your kind words, Brant! We're thrilled to be a part of your team.
Ruby has been a great addition to our…
Ruby has been a great addition to our team. Great value!
14 oktober 2021
Antwoord van Ruby
Thank you for your kind words, Brian! We are honored to be an extension of your team.
Great company- needs onboarding proces
Great company. Very responsive to requests/changes. Would have given a 5-star review if there was a better onboarding process.
12 oktober 2021
Its been a great service thus far
Its been a great service thus far, I have no complaint.
8 oktober 2021
Antwoord van Ruby
Thank you for your kind words, Patricia. We are honored to be an extension of your team!
I have used Ruby for only a couple…
I have used Ruby for only a couple months so far, but I do not foresee that changing. The receptionist are the most polite, friendly, patient individuals I've worked with. The customer success team really is about our success. They routinely ask for feedback and try to tailor my experience with Ruby to my specific needs. Working with a third party minute details tend to get lost in translation but Ruby is more like another member of my team.
8 oktober 2021
Antwoord van Ruby
Thank you for this kind review, Chiaet! We are honored to be an extension of your team and are looking forward to a great long term partnership.
Ruby has always delivered.
30 september 2021
Antwoord van Ruby
Thank you for your kind words, John! We are so honored to be an extension of your team.
Professional
Timely. Professional. Clear. Meets and exceeds expectations.
I cannot say enough good things about Ruby!
30 september 2021
Antwoord van Ruby
Thank you so much for your kind words, Richard! We're thrilled to be a part of your team and look forward to a great long-term relationship.
Antwoord van Ruby
Thank you so much for this lovely review, Dr. Jones! It's truly a pleasure to be an extension of your team.
If you small business owner trying to…
If you small business owner trying to do it all, save yourself some stress and let Ruby handle your calls and messages for you. I have saved myself about an hour a day from answering telephone calls. Worth every penny!
29 september 2021
Antwoord van Ruby
Thank you so much for this kind review, Mike! We are so glad to hear Ruby is adding some time back into your day and are looking forward to a great long term partnership.
Ruby goes above and beyond for me
Ruby goes above and beyond for me. They will note my preferences and remember them during phone calls, and they even take initiative to contact me immediately on all of my numbers when a court clerk calls for an upcoming case. Truly professional!
25 september 2021
Antwoord van Ruby
Thank you so much for your kind words, Andrew! We're thrilled to be a part of your team and look forward to a great long-term relationship.
Great experience thus far
Great experience thus far! Reasonably priced for quality professional receptionists.
12 september 2021
Antwoord van Ruby
Thank you so much for your kind words, Tiffany! We look forward to a great long-term partnership.
I have been very happy with Ruby and…
I have been very happy with Ruby and only a couple customers were not as positive as all the others!
Denise
9 september 2021
Antwoord van Ruby
Thank you so much for your kind review, Denise! We are honored to be an extension of your team.
I’ve been very happy
I’ve been very happy. My long time secretary left and I had no one to answer the phone. I tried Ruby and was immediately satisfied. There were some early glitches in getting everything hooked up thru my cable company, but Ruby was responsive & it was up and running quickly. I recently hired a secretary/paralegal who is sometimes out of the office on assignments. I kept Ruby, reduced the number of minutes I was paying for and now have someone live some of the time and back up all of the time.
4 september 2021
Antwoord van Ruby
Thank you for your kind words, David! We are so glad that we were able to work through the tiny hiccup early on and look forward to a great long-term partnership. We love being an extension of your team!
Service was great and very helpful…
Service was great and very helpful during our busy season when our staff wasn't able to answer every phone call that came through our mainline. I gave your company a 4 because I believe there is always room for improvement
1 september 2021
Antwoord van Ruby
Thank you for your kind review, Ben! We are so happy to hear that we have been helpful during your busy season.
Ruby is just what our company needed to present professionally!
Ruby Receptionist is just what our company needed to present professionally. I have worked with Ruby Receptionist many times and I am always pleased with the service and especially the customer support. Responses are super quick which is wonderful with my busy schedule. They handle all the details and watch my plan to see what makes sense depending on my monthly usage. I don't know many companies that would let you know you should be on a lower tier, less expensive plan, without any inquiry from me. Great company and great receptionists!
25 augustus 2021
Antwoord van Ruby
Thank you for sharing this kind review, Susan! It's truly a pleasure to be an extension of your team.
I love Ruby
I love Ruby. They’re smart, easy to work with, and super professional! My company is much better thanks to them. I only wish they would take fewer rings to answer the phone, but that’s an issue with finding staff which everyone has.
24 augustus 2021
Antwoord van Ruby
Thank you for your kind words, Aaron! We're thrilled to be a part of your team and look forward to a great long-term relationship.
This service used to be great
This service used to be great, now they are completely crap. I had multiple clients tell me that their phone call was never answered, so I called the number myself.
10 rings and no answer.
I called back and got a completely clueless woman on the phone who had no idea what company she was even supposed to be answering the phone for.
I cancelled the service that day.
AVOID!
And their reply below basically says "we know that our service is terrible."
Then a bunch of lip service...
The truth of the matter is that their prices have increased significantly, and the quality of service decreased even more.
Bottom line, this is not a company that anyone with a professional clientele can afford to have facing their customers.
9 augustus 2021
Review zonder uitnodiging
Antwoord van Ruby
Thank you for taking the time to provide this candid feedback, Rich. Like so many businesses, we have felt the impact of the current labor shortage and the changing nature of the pandemic continues to create uncertainty in our call volumes.
To address these challenges, we introduced initiatives to bring our answer times down, such as expanding our hiring efforts into new markets and optimizing our call technology to distribute calls faster. And, we are continuously fine-tuning the intensive training all our receptionists go through, so they can impress every caller and act as a seamless extension of our customers’ businesses.
We know how important it is to have calls answered before a caller hangs up or moves on to a competitor and we are sorry that we did not live up to that promise for your business. We are working diligently to bring our service quality back up to the high standards that our customers expect from Ruby and we hope to have the opportunity to support your business again in the near future.
8 rings before answering
Several times a week I get a message that they are experiencing high call volume and the phones are not being answered as quickly as they would like them to be.
I record all my calls, it sometimes takes 8 rings to answer the phone.
Find a cheaper answering service. There is no need to pay a premium price to get the same bad service that most centers provide.
8 augustus 2021
Antwoord van Ruby
We appreciate you taking the time to provide this honest feedback, Travis. We are committed to delivering exceptional service to the small business community; however, like so many businesses, the current labor shortage and the changing nature of the pandemic, continues to impact our business and create uncertainty in our call volumes.
Among our numerous initiatives to combat these challenges and bring down answer times as quickly as possible, we are ramping up our hiring efforts with the goal of hiring and training 50 new Rubys per month, as well as optimizing our call technology to distribute calls faster.
We understand that you rely on us to build a trusted relationship with your customers and we are working hard to earn that trust from you every day. We welcome the opportunity to support you further, so please feel welcome to reach out via email or give us a call at 866-611-7829. We’re here for you.
Our tenants thought we had new people…
Our tenants thought we had new people working in our office.
6 augustus 2021
Antwoord van Ruby
Thank you so much for your kind review! It's truly a pleasure to be an extension of your team.
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