Ruby Reviews 834

Let's see, rep misinformed me that if I have Google Voice (GV) then perhaps a very portion of the calls would not connect. After the switch, it became clear that 30-40% of calls were being dropped or not connecting. Solution they proposed was to port over my GV number to Ruby. I did that and quickly found out that I can't use the Ruby app properly as it does not sync up well with Clio. Apparently there is a limitation on how many contacts I can sync up with their platform. Have no idea why they have a limit. Connecting Ruby to Clio does not work properly as it does not fully pull contacts from Clio. On the settings section, there are three dots that are spinning and nothing happens. So, to make calls I had to manually enter the number and dial out. So backwards and garbage compared to GV app. Now I have to port my number back to GV and come to find out I can't directly do that. I have to first port it to a cell plan, THEN port it to GV. I have already paid GV $3 to port out, now have to pay $20 to port in and who knows how much to get a cell plan to port my original number from Ruby to cell company. It's a giant mess. Aside from that, the receptionists clock in more time than it takes to take in basic information such as name, phone number, email and a brief explanation of what the call is about. I found myself going through logs and seeing 3 minutes and up to 5 minutes charges where the only information provided was name, phone, email and one line explanation of what the call was about. I don't need to supervise the reps. It's a compete waste of my time. I'm going with Smith.AI as they only charge per call not by minute. And certainly not for any spam, solicitation or dropped calls that they can't determine its due to spam or solicitation. Don't waste your time, go with another company.

Working with Ruby has exceeded all my expections!

I’ve been very pleased with Ruby! Very responsive and professional with good descriptions of what my potential customers are looking for.

The service is less then adequte.

Ruby just works as advertised. Customers love it. I love it. Makes my day so much more productive. Every call is answered by a well trained human and not a computer prompting to press buttons.

The Ruby answering service has exceeded my expectations. My clients believe that I have hired a new staff person for the front office area. This is because the staff at Ruby immediately notifies me of all incoming calls and I can elect to speak with the caller at that time or they inform the caller that I am not available and that I will call them back when I am finished with my current meeting or assignment.

Excellent customer service! The attention to detail provided by Ruby receptionists were impressive. Their efficient process makes it easier for the firm to manage our client's concerns.

After interviewing several virtual assistances businesses, I found Ruby to offer the best services for a startup company. Ruby's team are well informed of their services and willing to work with the customer. I highly recommend their services. The best service Ruby offers is their HIPAA compliance.

I'm pleased with the results to date, and hoping to utilize more of the associated services going forward.

Ruby has given me peace of mind. Before hiring Ruby, my phone was constantly ringing and dinging, which was very distracting. Now I can focus on my work, knowing that Ruby will transfer only the most important calls to me and email me messages for the rest, so I can return those calls at my leisure.

We are relatively new to Ruby services but we can report that their services are excellent. Having our calls screened and automatically dumping unwanted marketing calls helps us significantly. Each rep answering the phone is "on our team".

I really appreciate the work that Ruby does and have been able to accomplish a so much more since we started using Ruby. No complaints or issues at this time, but I know that if I have any needs, Ruby's client support team will do what they can to help me and my business!

This company is professional and honest. It's a stress reliever knowing the phone is still going to be answered when you cannot get to it on time. We enjoy using Ruby.

Diligent and professional with all calls!

The highest level of professionalism service we have ever encountered in our past 28 years of being in this industry. We are so glad having Ruby as member of team.

Extremely happy with this service.

Ruby is a terrific resource!
Our law firm uses Ruby to answer all incoming calls. They are always polite and friendly. They document the calls well and let us know all the information we need. They are quick to respond to questions and requests. I would recommend them to anyone who needs help answering calls.

As a small business owner Ruby has aloud me the feeedom to run the day to day of the business and not having to worry about answering calls or worrying about missed calls.
All there employees are very professional. Highly recommend.