Rugged Books Reviews 

good computer, thank you

Called rugged books told them what I needed built it over the phone and ordered it. Was an easy experience.

I have bought over a dozen computers for my job and have never run into any issues.

Prior to ordering I spoke to a helpful Rugged books employee. A+, courteous and helpful, saving us a significant amount.

A few days later we received a Panasonic Toughbook in "Like New" condition. Very few blemishes. The machine works as expected. All we had to do was DL the Sierra Wireless utility so that the wireless modem would communicate. Painless.

Very good product and also a very fast and good service.

I ordered a Dell 7202. It was refurbished but when it arrived it looked brand new. I was very impressed. I was considering ordering one from Amazon but the reviews weren’t good so I chose Rugged Books and I’m glad I did. If I need another tablet or laptop I will definitely be ordering from them again.

Update from a second order:

So the laptop showed up, everything was perfect and to spec. I realized I didnt order a second battery. My bad. I looked on the website and didn't see anything listed. It was after hours, I sent an email, and within an hour I had a reply, was told that they would send me a product link in the morning, which they did. The final price was cheaper than anything on Amazon. Its a niche market and these folks know how to keep customers happy. I cant say this enough, if you have questions call/email/ask. If you don't see something say something. I could not be more satisfied.

First order:
This company is without a doubt the easiest, friendliest, and most technically savvy company I have worked in with a very long time. I have been in the market for a rugged laptop for 2 years now, tracking changes in price and availability and decided now was the time to buy. I needed a very specific build and within 15 minutes Rugged Books had what I needed with a listed price lower then all of the other sellers I was looking at. The online store was easy to use and the phone customer service was perfect. Absolutely perfect. If you are in the market for one of their products I recommend them completely. I'll be sending everyone who asks me where I got my computer (FOR AN AMAZING DEAL!!!) to these folks. Buy with confidence.

Service rapide et articles de qualité

Excellent customer service and support ! Working with them for a couple years now and 0 complaints! Top notch service

I have bought a couple items from them. We received the items in excellent conditions.

We also had another item we bought from somewhere else, they said they would help to fix the issue. Excellent communication skills. An A+ for them.

Web site was easy to navigate had lots of great info on the products. My laptop was packaged very well for Shipping. I would buy from them again.

Very good condition. Like new. Ordered one and then many more due to the condition. If ordering in the U.S., make sure you prepare to provide something to customs through the shipper. It was an easy process.

Ordered a CF-31 MK5, and received it quickly which was very nice. However upon receiving this laptop, it was unfortunate that there was some oversights that were either missed, or just not attended to.

First, the 'L' key was sticking quite a bit. I'm not talking about a sticking where it just bothered my OCD, but rather a sticking that was intense enough to trigger the 'L' key being spammed 5-6 times in typing, until it popped back up. So I had to pull that off and clean it myself with rubbing alcohol to get the gunk out of it. Now it's fine.

Second, the cooling fan inside the computer is sounding like its bearing is on its way out, as it's making a noisy rumble when it kicks on. So I've already had to order a replacement one to catch this issue before I get a potential failing cpu cooler. $20 replacement off Ebay, so nothing too crazy to fix.

I get having a company like this they have tons of computers they likely go through, and it's not like the computer is broken, but small things like this would be nice to not have to worry about as a consumer. Especially since both issues I noted appeared within the first 15mins of powering on the machine for the first time.

All this is to say, if you order a laptop from here, expect that it'll overall function, but that you may have to do some follow up home-repairs on it for small things. But I'd say overall I think this will be a great computer for the purpose I ordered it for.

Great service, shipping, and products. I ordered a Toughbook 55 and it came just two days despite only choosing the standard shipping option. I had a question and Bob from the Sales Team answered it quickly and clearly. The packaging was very delicate and secure with no physical damage to the laptop. The laptop iteself is running well from what I can see in the last 5 minutes it's been open. Great business, people, and product!

I looked at several different website for a toughbook but after speaking with the guys at Rugged Books, I knew I found the right place. They know their products and gave me a great deal with super fast shipping. I will be back!

The product was dispatched immediately and overall experience was great

Laptop was not properly configured with correct 1TB SSD. when tech remote into it the system error out. They had to send me a bootable key to re image the laptop, whi h currently i am still waiting on.
-buying a new product shouldn't be or need to be configure by the customer buying a expensive product should be plug and play.
-so I suggest that the company should test the product before shipping them to the Customer, or the customer pays the price of waiting and frustration to a corrupt laptop that cant be use.
-company just need to take ownership instead of trying to make themselves look good on answering my complaint.

Easy to deal with part arrived with in 30 hours (Canada to uk)

Super-quick shipping, excellent communication regarding delivery dates and tracking progress, and the item was exactly what we were expecting.

Immediate phone response to an Email requesting support. Quick diagnosis that required shipping for repair. A second phone call one hour after the laptop arrived with repair estimates. Total down time was 3 days (two in shipping). Best service out there.