Rugs.com Reviews 

Free, easy returns. they offered store credit if I didn't want to go through the process of returning.

So many choices but easy to narrow down by filters. I like the pictures showing the rug in a decorated room.

I’ve loved every single rug, that I have purchased!!!

Don’t products like rugs come with a standard policy for repair or replacement if they are damaged upon receipt? I purchased four area rugs for my home from Rugs.com. I received them in a timely manner, but one of them was damaged right out of the packaging. I immediately provided photos and sent them to Rugs.com. Instead of offering me a replacement, they asked me to take a partial refund on the rug itself and keep it. Why would I do that? I did not order a damaged or defective product and I want a replacement. I will never buy rugs there again and I have been a longstanding customer. Very disappointed with their customer service and it’s insulting that they offered me a credit on a product that was damaged.

The rug arrived looking cheap and a different color than the photo. I returned it but still haven’t gotten my refund. I’ve called customer service twice, and it’s been two months with no resolution.

I have bought other items from Rugs.com before and every time I have been pleased with my items. High quality, fantastic prices and fast shipping. The current purchase of a rug was just what I wanted. We liked it so much that I ordered 3 more smaller rugs of the same design to be used in the same room. Thank you so much Rugs.com

The process was very smooth and easy. Would recommend to others.

It wasn't hard to navigate and you had the runners to match the rug. Thank you very much. It was a pleasure shopping on your site.

I loved using the website and being able to see what the rug could like like in my own room. The ordering process was easy and the rug arrived very quickly. But that is where it took a turn. The 8x10 rug came folded, not rolled, to a fraction of the size. The wrinkles and edge curling were horrible. I'm being told it may take 1-2 weeks for it to lay flat, but I can back roll, steam, do all these necessary steps to try and make it work. I've never had this experience before with any rugs I have ordered online. While I like the look of the rug, I likely won't purchase from Rugs.com again because of the work I have to put in to get the product usable.

I buy all my rugs from Rugs.com! Not only are their rugs great quality, they ship fast and provide good service!

Easy viewing of products. Wonderful "filtering" options during product search process!

Ordering was simple and allowed numerous payment method (I prefer PayPal). Details of shipping costs, discounts and savings were easily viewed during the ordering process. Shipping options were clear and pricing was spelled out for each.

easy to navigate

Easy too find way around and shop for every style of rug!

Good selection and info, easy to sarch.

Easy to navigate the choices, great pricing, nice quality

Easy to find what I wanted and loved the "see it in my room" feature which was very helpful in visualizing my final choice.

So far so good....now let's see how delivery and quality work out

The website was easy to navigate and order from! Pictures are brilliant. I can’t wait to see the rugs in person. I do hope they all work but sincerely appreciate the free returns within 30 days of purchase!