Hi there the initial timing given was way off, product arrived after I had left so still in packaging . Return was requested and approved before it landed in the uk
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Lees wat reviewers zeggen
The thing that the company did well was sort me out with a nice bag for travelling at an affordable price, and delivered in a timely manner. Honestly, what more could I possibly want than fulfilling t... Toon meer
Bedrijf heeft geantwoord
Cmon I was skeptical about this website as it was created in 2024 with no reviews. Orderd 2 Osprey backpacks, shipped to New Zealand in 2 weeks cant be any happier, these guys had the cheapest price c... Toon meer
Bedrijf heeft geantwoord
Products are offered at lower prices than competitors. No problems at all with the order. Shipping does take a while, but this is very clearly advertised so it is not an issue (indicated 8-15 days, it... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Discover high-quality outdoor equipment and apparel with Run2free! Shop top brands like Osprey bags, Brooks shoes, and Salomon collections. Gear up for your next adventure with our curated selection of durable and stylish outdoor essentials.
Contactgegevens
85 Great Portland Street, First Floor, W1W 7LT, London , Verenigd Koninkrijk
- +44 7311477718
- info@run2free.com
- run2free.com
4,1
Goed
73 reviews
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Heeft 14% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Excellent prices
Excellent prices. Delivery does take a bit longer - appears to be sent from China - but timescale stated was not unreasonable and shoes arrived within ETA. Would recommend!
4 maart 2025
Review zonder uitnodiging
Antwoord van Run2free
Thank you so much for sharing your experience with us. We're delighted to hear that you found our prices excellent and that the delivery, while coming from overseas, met your expectations. We work hard to ensure our customers understand the shipping timeline upfront, so we're pleased that the estimated time of arrival worked well for you.
Your recommendation means a lot to us, and we appreciate you taking the time to provide such a positive review. We strive to balance great pricing with reliable service, and it sounds like we hit the mark for you.
Thanks again for your support!
Great service
I knew it was going to be a 2 week wait to get this price. Kept me in touch all the way.
11 februari 2025
Antwoord van Run2free
Thank you so much for your review! We always aim to keep our customers informed throughout the process, and I'm glad we were able to maintain clear communication during your two-week wait. Transparency is important to us, and we appreciate that you noticed our efforts to keep you updated. We look forward to continuing to provide you with excellent service.
I had a great experience with Run2free…
I had a great experience with Run2free lately, delivered on time. Ordered a fine pair of Nnormal trainers that I wear both to work and for walking. Will use their service again.
10 februari 2025
Antwoord van Run2free
Thank you so much for sharing your fantastic experience with Run2free. We're thrilled to hear that your Nnormal trainers have been such a versatile and reliable choice for both work and walking. Our goal is always to deliver quality products on time, so it's wonderful to know we met your expectations.
We truly appreciate customers like you who take the time to provide positive feedback. It means a lot to our team and motivates us to continue providing excellent service.
Thanks again for your kind words, and we look forward to serving you again soon!
Excellent service from Run2free
Excellent service from Run2free. Delivery took around 9 days but that’s what I expected and the timeframe was made clear when ordering. I am delighted with the trainers and am a very happy customer. I would thoroughly recommend Run2free and would definitely order from them again.
11 februari 2025
Review zonder uitnodiging
Antwoord van Run2free
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with Run2free. We really appreciate you taking the time to share your feedback.
We're glad the delivery timeframe met your expectations and that you're delighted with the trainers. Customer satisfaction is our top priority, so it's great to know we were able to exceed your expectations.
We truly value your business and recommendation. It means a lot to us that you would order from us again in the future. Thank you for being a loyal Run2free customer!
Antwoord van Run2free
ここであなたの経験を共有していただきありがとうございます。今後も良い仕事を続けていきます。
Running a Great Service
The website was easy to access what I was looking for. The communication via email in relation to delivery status was good also.
13 januari 2025
Antwoord van Run2free
Thank you for your rating. We will keep up the good work.
15 days and still no shoes…until now
15 days and still no shoes…. Delivery failed with no explanation as to why at that point and said I can re-arrange a new delivery at an additional cost…..
I finally got my shoes, I had to pick them up myself as Aramex are a very poor delivery service company….. Run2Free did communicate regularly with me and did try to help resolve the delivery issues
Shoes are great!
10 februari 2025
Review zonder uitnodiging
Antwoord van Run2free
Hi Adam,
I hope this message finds you well.
I wanted to touch base regarding your order.
1. You selected a shipping method that indicated a delivery timeframe of 7-14 days. Your order was placed on January 28, and today, February 10, marks the 13th day.
2. I understand that the courier was unable to deliver initially because no one was home. You will need to use their online portal to rebook the delivery. While they mention a potential fee, I genuinely believe that they won’t charge you. If they do, please rest assured that we will reimburse you.
3. We’re always here to help facilitate communication between our customers and the couriers. However, reaching out to the courier directly can often lead to a quicker resolution for re-delivery.
Thank you for your understanding, and please let me know if you have any further questions or need assistance.
Excellent value if not in a rush
I ordered a coros running watch from run2free that was £50 cheaper than anywhere else. Not the fastest delivery times as it seemed to be shipped from Hong Kong (to uk) but it does say 10-15 days delivery and mine arrived in 14 days.
8 februari 2025
Review zonder uitnodiging
Antwoord van Run2free
Thank you for sharing your experience with us. We strive to be transparent about our shipping policy, which is clearly displayed throughout our site.
I understand that cross-border transit and import procedures can lead to longer delivery times compared to local stores. However, we hope that the potential savings you find on our site make the wait worthwhile.
Your feedback is valuable to us, and we appreciate your understanding. If you have any further questions or concerns, please feel free to reach out.
Positive Experience
I had a positive experience with Run2Free as a U.S. consumer.
I was able to snag an Osprey Daylight 26+6 bag that was sold out everywhere else. The item shipped and was received in a timely manner.
22 januari 2025
Review zonder uitnodiging
Antwoord van Run2free
I'm happy to let you know that we do have some stock of the highly requested model you mentioned. We’re really glad you found what you needed on our site!
Super product would buy from you again
Super product
Shame about delivery taking so long
20 januari 2025
Antwoord van Run2free
Thank you for sharing your experience with us. We strive to be transparent about our shipping policy, which is clearly displayed throughout our site.
I understand that cross-border transit and import procedures can lead to longer delivery times compared to local stores. However, we hope that the potential savings you find on our site make the wait worthwhile.
Your feedback is valuable to us, and we appreciate your understanding. If you have any further questions or concerns, please feel free to reach out.
All’s well that ends well
Perfect premium backpack thank you. Took a little longer than hoped (came from China) about 2-2.5 weeks from order, but still acceptable for the bargain. Would have been nice to be kept informed of progress on delivery but all’s well that ends well.
13 januari 2025
Antwoord van Run2free
By checking the tracking number record, the order is delivered at the 10th calendar day, which is inline with what is shown (10-15 days) during checkout.
I must admit the tracking system has room to improve, will definitely work on that.
Cmon I was skeptical about this website…
Cmon I was skeptical about this website as it was created in 2024 with no reviews. Orderd 2 Osprey backpacks, shipped to New Zealand in 2 weeks cant be any happier, these guys had the cheapest price compared to everywhere else. Don’t hesitate!
10 januari 2025
Antwoord van Run2free
Thank you for your kind words. Hope to serve you again soon.
Osprey 55L backpack Fairview
Easy to order, fast delivery with very good tracking system, good price.
6 januari 2025
Antwoord van Run2free
I am glad our website has served you well.
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