Recently ordered some MagDust Pro Chalk. First off they had a discount which directed me to make the purchase. The email discount was clear and easy to understand. Ordered without issue, email co... Toon meer
Bedrijf heeft geantwoord
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I got the Highballer Utility Pants Soft Stretch and they are my favorite pair of bouldering pants. Really designed to allow you to move freely. High quality material and look great as well (I wear the... Toon meer
Bedrijf heeft geantwoord
Bisher war ich von Rungne und dem Superdry Chalk absolut überzeugt, doch leider hat die Qualität stark nachgelassen. Es scheint eine Rezepturänderung gegeben zu haben, durch die das Chalk seine ursp... Toon meer
The Performance Collection is really game changer in the summer! Literally feels like wearing nothing, I can't even move in any way to feel restrained and the only worry left is where to find underwea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Gamle Ringeriksvei 40, 1357, Bekkestua, Noorwegen
- support@rungne.com
- rungne.com
4,6
Uitstekend
135 reviews
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Great products but horrible return experience
First off, the quality of the items that i've recieved are very nice! I've bought a chalk bucket for myself and a friend.
So i thought i would buy myself a pair of pants for climbing from there as well.
As i've gotten accustomed to when online shopping i bought it in two different sizes, to be able to see which one would fit me.
I knew i had to pay for returns which is fine -- but it ended out being way more than expected.
First i paid ~100 dkk plus for having the pants shipped to me, fair enough. Then unfortunately neither of the pants fit me, which sucks. So i initiate a return for both.
I had to pay a 40dkk restocking fee per pair of pants + the postage for shipping.
This means that i've now paid around 300 kroner for having two pair of pants shipped to me and returned back.
I can accept having to pay for the return and the shipping. But adding a restocking fee on top of that just seems excessive when the customer already has to pay the shipping fee.
So in total it ended up costing me 300+ dkk to attempt to buy a pair of pants . That's around 1/3 of the original prize of the pants i were trying to buy.
I wish it would have been more explicitly stated how much i may end up paying if i were to return the items -- i can't see any mentions of the restocking fee anywhere. It's probably lodged deep somewhere in the midst of some agreement you say yes to when shopping there. But making it more explicit would be nice...
To make matters worse they offer to waive the restocking fee if you exchange the items for something else or get a gift card. Which to me just seems slightly rude/flippant/whatever the danish word "flabet" is in english...
Their general service, quality and responsiveness is nice -- but i simply won't recommend using them as an online store when you can end up paying 1/3 of the price of an item, just trying to buy it.
18 juli 2025
Review zonder uitnodiging
Antwoord van Rungne
Hey Mads,
Thanks a lot for your honest feedback — and we're really sorry to hear about your return experience. We completely understand how frustrating that must’ve felt.
Based on feedback like yours, we’ve actually decided to remove the restocking fee on returns going forward. I’ve also sent you an information request so we can look into refunding the restocking fee that was charged to you — our Customer Service team will be happy to sort that out.
We truly appreciate your kind words about our product quality and service, and hope we’ll get the chance to leave you with a better experience next time.
Warm regards,
The Rungne Team
Ikke modtaget varen
Mine to yngste børn havde bestilt en fødselsdagsgave til deres storebror, som skulle komme senest 24. Juni 2025. Har stadig intet modtaget dags dato (10. Juli), trods flere forsøg på at skrive til firmaet. Pas på!!!
10 juli 2025
Review zonder uitnodiging
Antwoord van Rungne
Hey Carsten,
We're really sorry to hear that your order hasn’t arrived yet—especially since it was meant as a birthday gift. That’s definitely not the experience we want you or your children to have.
We’ve sent you a request for more information so we can look into what went wrong and sort this out for you as quickly as possible. Thanks for your patience, and we look forward to resolving this together.
Warm regards,
The Rungne Team
I placed an order with Rungne and…
I placed an order with Rungne and selected the express delivery option, which was included based on the amount I spent. I expected timely shipping as part of that service. The package was intended as a birthday gift for my partner, and although I was disappointed when it didn’t arrive on time, I remained patient and waited an additional three weeks. Unfortunately, it never arrived, and I eventually gave up on the gift and requested to return the package.
While customer support was communicative and polite throughout - no complaints there - the return and refund process took far too long. It required 25 emails just to receive my refund, which was exhausting. I found myself caught in a back-and-forth between Rungne and UPS, which, as a customer, shouldn’t have been my responsibility.
I believe that once Rungne requested the return and UPS confirmed it, the refund should have been issued without delay. Whether UPS loses the package or takes too long to return it shouldn’t fall on the customer, especially when delivery to the customer was never completed in the first place.
It would’ve gone a long way if Rungne had offered store credit or a discount as a goodwill gesture. That might have left the door open for a second purchase. Unfortunately, this experience left a poor first impression. As it stands, I wouldn’t purchase again or recommend the brand.
I genuinely hope Rungne is able to resolve its shipping and refund workflow, particularly in its relationship with UPS, to make future customer experiences smoother and less stressful.
28 april 2025
Review zonder uitnodiging
Antwoord van Rungne
Hi Luiza,
Really sorry this turned into such a frustrating experience — especially when it was meant to be a gift. You’re right: the back-and-forth shouldn’t have landed on you.
I’ve sent over a request for more info. We want to look into this properly and make sure it gets handled the right way — both for you and for the next customer.
Appreciate you calling it out.
— Rungne Team
Postage and restocking fee is ridiculous
Ordered a pair of trousers to Germany. My usual size doesn't fit, no big deal, would even have exchanged for a bigger size.
However, return postage is no less than 17,85 € for a small box that is 32*12*6cm big.
When I decided that I wanted my money back instead because I'm not risking another return trip, they charged me a restocking fee of 4,85 € on top.
So I've spent 22,70 € and have nothing to show for it.
Their merch might be superb but that's not worth it. Stay away if you're from Germany.
23 juni 2025
Review zonder uitnodiging
Antwoord van Rungne
Hey there! Thanks for your feedback — we’re sorry to hear about your experience.
Just to clarify, the return shipping fee is not set by us, but rather calculated in real time by the courier based on the size and volume of the package. We understand it can feel steep, but it reflects the actual shipping cost charged to us.
We also want to note that our return policy and associated fees are clearly outlined on our website, in our Help Center, FAQs, and even in our chat flow — to ensure transparency before any purchase or return.
That said, we never want our customers to walk away feeling frustrated. We appreciate you giving us a try, and we’ll continue working to make the return experience smoother for everyone.
— The Rungne Team
Weird experience, chalk isn't worth the money, service is terrible
Bought some of their expensive magdust chalk online, came very late with no updates, when I moaned about the service they promised me a bunch of discount codes to use on next purchase. With a lot of back and forth trying these codes, none of them worked and in the end they stopped replying
28 mei 2025
Review zonder uitnodiging
Antwoord van Rungne
Hey Michael,
Sorry to hear about your experience — this isn’t how we want things to go.
I’ve sent you a request for more info so we can take a closer look and fix the issue as soon as possible. Thanks for your patience, and we’ll make sure to sort this out properly.
UPDATE:
Hey Michael,
Just following up—I’ve asked our Customer Support team to personally reach out and make this right for you. Really sorry the issue wasn’t resolved earlier. For some reason, your support ticket was mistakenly closed on our end.
We’re not letting this slip through again. One of our team members will get it sorted for you ASAP, no more hassle on your side.
Thanks again for your patience!
Had some problems with the delivery due…
Had some problems with the delivery due to ups service, and they fixed it up fairly quickly. The magdust is great
1 januari 2025
Review zonder uitnodiging
Antwoord van Rungne
Hi William,
Thanks for your review! We’re happy to hear you’re enjoying the Magdust. Our customer service team was glad to help get the delivery issue sorted out quickly.
If you ever need anything else, just reach out to us at support@rungne.com.
—The Rungne Team
Still waiting for refund
Returned a faulty chalk bag that didn't fully close and some trousers that didn't fit. They received the return on 17th Dec. After a month I asked them where my refund is, they say they've sent it and I need to take it up with my bank. After many emails they concede that the refund hasn't been sent. After more time of repeatedly being told they are waiting for a reply from "the team" and they will "loop back to me" when they know more, they eventually offer to send the refund via another method. It's 7th March and I still haven't received any of the refund.
Update: received the refund via PayPal on 28th March. They didn't take into account PayPal's fees so it ended up being $6 short, but I can't be bothered to deal with them anymore.
7 maart 2025
Review zonder uitnodiging
Antwoord van Rungne
Hi VW,
Thank you again for taking the time to update your review — and for sharing the details with us.
We're really sorry this refund process dragged on for so long. It's clear we fell short on communication and follow-through, and we understand how frustrating that must have been.
We appreciate you letting us know about the missing $6 due to PayPal's fees. I've now asked our Customer Support team to reach out directly and make sure you’re reimbursed for the full amount — you absolutely deserve that.
Thanks again for your patience throughout this, and we truly hope we can restore a bit of your trust moving forward.
—The Rungne Team
________________________________________________________________________________________
Hi VW,
We’re really sorry to read about your experience—it’s clear we let you down here, and that’s not the standard we aim for.
This definitely shouldn’t have taken as long as it did, and we appreciate you taking the time to share your feedback. We’d like to revisit this right away and make sure everything has been properly sorted out for you.
Could you please send us an email at support@rungne.com? Just mention this review in your message, and we’ll prioritize getting this cleared up for you.
Thanks again for your patience, and we hope to make this right.
—The Rungne Team
Harness Pants sizing issue, helpful and friendly customer service
+ 5 stars for customer service, high quality website and product, fast shipping
-1 star for the confusing information
-1 star for the exchange fee
I was looking to buy a comfortable, stretchy, and somewhat water-resistant pair of pants for climbing and casual wear. The Rungne harness pants and the tropicfeel Protravel Chino pants fit the bill.
I'm 6' and under the sizing options for the Harness Pants there is (or was) a comment saying "The model is 185cm (6′ 1″) tall and is wearing a size M", so I ordered an M. The waist fit perfectly (I have a 30" waist) but the length from the waistband to the start of the inseam was so short that there was a bit of between-leg bulge, and the overall length was an inch or two too short. I usually wear 30" waist 34" length.
I didn't exchange them for a size L because the processing fee was around £16.00 for an exchange. If the L also didn't fit and I returned the pants, it would have cost £32 to try on two pairs of trousers. The rungne FAQ (which I read before purchasing) states: "Exchanges: The fee is applied when we process your exchange after receiving the returned item. For refunds, the fee will be deducted from the amount refunded." I didn't realise the "fee" was the same cost as the return fee ($25), I assumed there was an exchange fee. The return process was fortunately very straightforward, a return label was provided.
After I returned the pants, I ordered the tropicfeel pants in a size M, which were too big on the waist, but they let me exchange for a size S for **free**.
Aside from the sizing / returns, the Harness Pants seemed like good quality pants, both stretchy and comfortable, but the material was a bit noisy so I don't think I could have got away with wearing them casually. Customer services told me that the noise goes away with wear. I'm not putting this as a review on the Harness Pants themselves because I never had a fitting pair so it wouldn't be accurate to rate the pants down because of the logistical issues.
Customer services were helpful and friendly with my queries, and I would consider ordering from Rungne again in the future if I could have a guarantee of being able to try 2 sizes with the possibility of return for less than £32. I understand that they are probably a smaller company and are shipping from Norway, so that probably affects their flexibility with handling fees.
14 januari 2025
Review zonder uitnodiging
Antwoord van Rungne
Hi Sami,
Thanks so much for your thoughtful and detailed review — we really appreciate you taking the time to share your experience with the Harness Pants and our service.
We’re glad to hear you found our customer service helpful and that you liked the product quality and shipping speed. We totally understand your concerns about sizing, exchange fees, and the fit challenges you faced. Your feedback is invaluable in helping us improve.
Since your order, we’ve made some updates to help with sizing and returns. Our sizing guide has been improved and is now available as a Fit Quiz feature on our website. This quiz takes a few quick measurements and recommends the best size for you based on your body shape and preferences, helping reduce uncertainty before ordering.
Additionally, the return shipping fee is now dynamically calculated by UPS based on location and package size, so there’s no longer a flat fee like before. We hope this makes exchanges and returns more affordable and transparent.
We also want to apologize for the delay in responding to your review—we’ve only just recently created and claimed our Trustpilot profile and are committed to engaging more actively moving forward.
If you have any questions or would like us to revisit your concerns directly, please feel free to reach out anytime at support@rungne.com.
Thanks again for your honest feedback and for considering us again in the future!
—The Rungne Team
Refund Policy is a Total Scam
Their products are great, but their refund policy is a huge lie. They won't accept returns of unopened, unused products. If they finally decide to accept a return they charge over 50% of the purchase price. Online chat personnel have no idea what their policies are, but pretend to help.
Would not order from them again.
5 januari 2025
Review zonder uitnodiging
Antwoord van Rungne
Hi Jezmund,
Thanks for your honest feedback—and we're genuinely sorry to hear that your return experience was frustrating.
You're absolutely right to expect a clear and fair process. Since your order, we've made some meaningful improvements to how our return policy works:
The return shipping cost is now calculated in real-time by our shipping partner, UPS, based on your location and parcel size—so there are no more flat fees or surprises.
We've also worked on better training for our support team to ensure clearer and more consistent communication.
For transparency, our return policy is available anytime here:
🔗 https://rungne.com/policies/refund-policy
And we’ve added more helpful info to our Help Center as well:
🔗 https://rungne-u9qmxrik6li.gorgias.help/en-US
If there's anything still unresolved or you'd like us to take another look, please email us at support@rungne.com—we’d really appreciate the chance to make it right.
Thanks again for taking the time to share this with us,
—The Rungne Team
Superb order and delivery experience
Superb order and delivery experience! Simple, straight forward updates. No unnecessary messages. Delivery time as scheduled and promised. Just works! Great online experience and fantastic quality products (pants and t-shirts).
10 december 2024
Review zonder uitnodiging
Antwoord van Rungne
Hi Bettina,
Thank you so much for your wonderful review! We’re delighted to hear you enjoyed a smooth order and delivery experience, along with our products. Your feedback means a lot to us!
If you ever need anything, we’re here to help at support@rungne.com.
—The Rungne Team
Warning! Very high cost to return items
This company charges $25 to process return of an item, which is a complete rip off. Especially when their own sizing tool recomended a size that was way too small for me.
This information is also 'hidden' on the returns page in a sperate sub-window that needs to be scrolled independently and in a random pink color that appears nowhere else on the website and is very difficult to read on a green background. This would fail any web contrast accessibility tests and is clearly intended to deceive customers.
2 juli 2024
Review zonder uitnodiging
Antwoord van Rungne
Hi Chris,
Thank you for your feedback—and we're really sorry for the frustration you experienced with our return process.
We’ve made some important changes since then. The return shipping fee is no longer a flat $25—it’s now calculated dynamically in real time by UPS, based on your location and the size of the package. This ensures the fee is fair and accurately reflects the actual shipping cost.
We also appreciate your note about the layout of our returns page. We’ve since improved the design and readability of both our Return Policy and Help Center to make the information easier to access and understand.
It’s possible your concern was already addressed by our Customer Support team, but just to be sure, we’d really like to revisit it. Could you please reach out to us at support@rungne.com and mention this review? We’ll prioritize it and make sure everything was handled correctly.
Thanks again for helping us improve—
—The Rungne Team
No response from customer service
Have a pant that had its zipper broke after a couple of washes. Got a fast reply to the product replaced. Put in the order for the replacement pant + bought an additional product aswell. Thats 1,5 month ago and the order is still in "received" state.
Have tried contacting customer support 3 times since ive put in my order and have gotten 2 automatic replies as response.
Horrible customer service in my opinion.
Would not recommend, and will not put any more money towards that company
30 mei 2024
Review zonder uitnodiging
Antwoord van Rungne
Hey Trond,
Thank you for your feedback, and we’re genuinely sorry for the experience you had with our customer service and order delay. That’s definitely not the level of support we aim to provide.
We also want to apologize for the delay in responding to your review—we’ve just recently created our Trustpilot account and officially claimed our company profile here. We’re now committed to engaging more actively and addressing concerns as quickly as possible.
Since your review, we’ve made several improvements to both our customer support response times and order fulfillment process—including better internal systems and added team capacity to help us respond more efficiently. Feedback like yours has been an important part of that progress.
It’s very likely your issue has already been addressed by our team, but if there’s anything still unresolved or if you’d like us to double-check, please reach out to support@rungne.com and mention this review. We’d be happy to take another look.
Thanks again for helping us grow. We sincerely hope to have the opportunity to serve you better in the future.
—The Rungne Team
Recommend to anyone
Had issues with one product missing and thet fixed it right away. 10/10 quality to a justifiable price.
21 maart 2024
Review zonder uitnodiging
Antwoord van Rungne
Hi Axelollars,
Thanks so much for the fantastic review! We’re thrilled to hear you’re happy with your experience. If you ever need anything, don’t hesitate to reach out.
—The Rungne Team
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