Rustandoak Reviews 

265
•
TrustScore 4.5 uit 5

4,7

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I came across this fabulous company whilst searching for a solid oak breakfast bar, chairs and shelves. Their work is outstanding and I am delighted with my purchases. I then went on to buy a small co... Toon meer

Beoordeeld met 5 van de 5 sterren

We couldn’t find a good, traditional, solid kitchen table anywhere until I saw one on Rust and Oak. I was really impressed that it was made to order for a very reasonable price. When it arrived it w... Toon meer

Beoordeeld met 5 van de 5 sterren

Really pleased with the quality of the wood and craftsmanship. The consul table looks perfect in my hall. Easily assembled .(even for an 80year old) Pleasure to deal with. Thank you Rust and Oak!!!

Beoordeeld met 5 van de 5 sterren

We ordered a simple shelf for our kitchen to fix on the wall above a chunky oak console. The thick oak shelf is a perfect match for the console top - same thickness, same beautiful colour. Speedy del... Toon meer

Bedrijfsgegevens

  1. Meubelwinkel

Geschreven door het bedrijf

Rust & Oak specialises in hand-making rustic/industrial style home and office furniture.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

265 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,7

Alle reviews

(265)

154 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Where to start

Where to start. We ordered a table 2 months ago and when I did i noticed we had ordered it off our old address (we moved 2 days before ordering our table for the new home) I emailed and said the address was wrong and gave the new address.

Delivery was supposed to be on friday, the driver rang me and said theres nobody home but obviously he was at the incorrect address, our new home is 1 mile down the road i said come here (new address) he said okay and never turned up. Apparently he called the office and rescheduled it for the day after with the updated address logged.

The day after same again wrong address didnt call just didnt Deliver.

I emailed rust and oak and they argued with me about the change of address obviously I was correct but they said they would put the delivery on for today with a updated address... today no table at 3pm so I called the delivery firm and they said it was on route. 5:30pm no delivery so I called again and another person told me its not even been collected. Rust and oak??? 3 emails no response... obviously not interested. Cant review the table but im sure wherever its been thrown about it looks lovely

12 mei 2026
Review zonder uitnodiging
Logo Rustandoak

Antwoord van Rustandoak

Hi Steven,

I just want to clear a few things up regarding your review as it is missing some key details.

You ordered a dining table with us, the first week of April and it was completed in the 5 week time frame stated and shipped to the delivery address provided on the order.

We contacted you last week to notify you that your table was ready and to organise delivery which you requested for Friday 8th May. We shipped this with our courier but when they attempted delivery on Friday 8th May, nobody was home. The driver called to let you know they were at the address, which you then realised that you had provided your old address for delivery.

I’m not sure who you spoke with on customer support at the courier or what they said to you regarding re-routing the delivery but it was not a representative of Rust & Oak. We only found out about this issue Monday afternoon after we received an email from you. As soon as I was aware of the situation I contacted our courier to request the re-schedule the delivery to the new address provided as soon as possible. The re-delivery was re-scheduled and delivered on Wednesday 13th.

There is nothing more we could have done. We acted as soon as we were notified about the issue and rescheduled the delivery for as soon as possible. The 3 emails with no reply were sent after 5pm when we are closed and were all replied to before 9am Wednesday morning. Not once have you acknowledged or taken responsibility for providing the wrong delivery address, instead you pointed the blame at ourselves and the courier?!

Thanks,
Rust & Oak

Beoordeeld met 4 van de 5 sterren

Very well made monitor stand! Took twice as long as expected to arrive, comms could be a bit better

Ordered a monitor stand with wooden sides. It's very well made, no complaints! Practically seamless to the touch, beautifully sanded and waxed, and the stain colour is exactly what I expected. I have my 48" screen on it, and my Sonos Beam underneath, great stuff.

Took quite a long time to arrive though. Ordered on a Saturday and it's "usually" made in 5 working days, so I figured might arrive just over a week later, after two full weeks I'd not heard anything. Completely understand there was a bank holiday Monday in that time, and "usually" doesn't mean "always" - but in that case it doesn't hurt to let customers know there'll be a delay. Kristian did reply first thing Monday to advise it would be sent that day, but didn't offer an apology which would have gone a long way.

To his credit it did arrive the very next day - although DX didn't bother ringing my buzzer or knocking my door, just left it at the bottom of a communal stairwell and claimed I'd "received" it personally. Classic DX!

Anyway, it's here now, well made, looks great, so we got there in the end!

12 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Company recommended without hesitation.

Customer service from Kristin was exceptional and our bench beautiful and sturdy enough to support several grandchildren. We especially like the variety of options available in terms of wood finish & legs. We got a bespoke product at an excellent price.

29 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent quality console table

We are delighted with our console table. Excellent quality all round with sturdy legs and beautiful walnut finish. Very impressed and would strongly recommend Rust and Oak.

3 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very happy customer

Really pleased with my radiator console table.
Beautiful wood, beautifully prepared. Does exactly what I wanted it to do.
Pleasant company to deal with.

30 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

What can I say high quality materials

What can I say high quality materials. Looks very stylish with my coat hanger area and the black radiator and mirror in the front door way. All I did was measure up from the instructions to customise my radiator cover and it arrived with a pre delivery message. I cannot remember if I should have asked for wall attachments or if that was available but we managed to sort some as our wall is not level. So pleased with it, thank you.

12 maart 2026
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer