R Woodfall Opticians - West Norwood Reviews 

Staff working in West Norwood Branch, Optician and lead customer service woman. Polite, efficient, knowledgeable, patient and genuinely committed to good eye health and meeting customer needs.

Had a great experience with my 2 sons

Very helpful welcoming and friendly

Call to book an appointment after having Cataract surgery, was seen quickly, the optometrist conducted a n in depth examination and reassured me that everything was well a my sight had improved, very please with the results

Felt very comfortable and thoroughly tested my eyes

Lovely local opticians - friendly, accommodating, great local option.

R Woodfall Opticians reflect outstanding professionalism and efficiency. They present a detailed step-by-step guide that helps you understand what is required for your eyesight. They are very understanding if you have any challenges or questions, and they will invest as much time as necessary to make sure you receive the appropriate glasses that fulfill your needs.

Very friendly, helpful and polite staff.

Local Optician with friendly staff. Used by the whole family for 15 years due to the great service.

I have been with the company for about 3 years now and their way of attending to customers has been very helpful and encouraging. The business plan they introduced to me sounds great.

The entire team at Woodfall deserve real praise. They genuinely care about helping and explaining everything that is happening and why. Customer service, professionalism and knowledge is second to none. Thank you!

Everybody was kind helpful and very efficient.

Appointment was on time, optician was very helpful with explanation and very friendly.

As always all staff are helpful, kind and extremely knowledgeable

Reception staff, Maureen and the young man absolutely lovely 5 stars, the one out of 5 stars is for the optometrist who was a bit of a nightmare, initially nice during consultation, a young Asian lady at the West Norwood branch, again initially nice, problems started when I ordered glasses from another distributor, and asked for intermediate prescription, had a phone call with this young lady as I could not see when using my laptop with the close up prescription given, would not help was border line passive aggressive and obstructive, insisted I book in for new appointment at possible additional fee, of £85.00 adding on eye screening which I had already had, even though I had just had my yearly eye check up two months before, completely unhelpful. Have been coming to this particular branch for over 10 years. Lately, service levels have decreased, again, not from Maureen and the young gentleman who operates the receptionist desk. You would think that customer loyalty would be rewarded, but it seems to be going in the opposite direction. Can appreciate the business needs to increase revenue, but this should not lead to decreased, and often borderline rude customer service levels, which I have experienced in the last two years! Very unpleasant experience! Still having issue with glasses!Despite the following reply and still no apology i have still not been contacted for a consultation to fix this issue terrible service!

I can't recommend them enough. Such a brilliant place with brilliant people.

A high street optician had broken my glasses when reglazing and wouldn't do anything about it. They went above and beyond to help me, to reuse my lenses in new frames and to sort it all out within a few hours.

I won't ever go anywhere else again!