On arrival, I was warmly welcome by the receptionist with a smile. Within 5minutes, I was called in by a friendly and knowledgeable optician. She very thorough with her examination of my eyes and cle... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
It's always a very friendly, efficient and caring experience at Woodfall from all the team - thank you very much.
The young lady who did my eye test was great- very professional and great at explaining everything and very knowledgeable. The only negative I’d say is they would sell a lot more prescription glasse... Toon meer
Bedrijf heeft geantwoord
Excellent! There aren't many places you go to where they don't try and maximise the money they can extract from you! I had my eye test and "back of eye" examination and then told my eyes hadn't chan... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Oogheelkundig centrum
- Oorarts
- Contactlenzen leverancier
- SEH-dienst
- Brillengroothandelaar
- Zonnebrillenwinkel
Over R Woodfall Opticians - West Norwood
Geschreven door het bedrijf
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Contactgegevens
286 Norwood Road, West Norwood, SE27 9AF, London, Verenigd Koninkrijk
- 020 8670 4100
4,9
Uitstekend
281 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Always ready to help!
Well for a start the receptionists are very friendly and always ready to help. The optician I have been seeing is very professional and knows her job very well and I feel very confident in what she tells me. She is also extremely nice.
24 november 2025
Antwoord van R Woodfall Opticians - West Norwood
We’re delighted to hear that our reception team and your optician have made you feel welcome and confident in your care. Your feedback is truly appreciated, and we look forward to seeing you again soon.
Brilliant engagement
Brilliant engagement, care and attention from Tulsie - I really hope I got her name right. She is wonderful.
18 november 2025
Antwoord van R Woodfall Opticians - West Norwood
Thank you very much for your feedback! Tulsi is a valued member of our team here at Woodfalls West Norwood and we are pleased you got to utilise her expertise.
Antwoord van R Woodfall Opticians - West Norwood
Thank you for your feedback!
Antwoord van R Woodfall Opticians - West Norwood
Thank you for your feedback.
Antwoord van R Woodfall Opticians - West Norwood
Thank you for your feedback.
All staff pleasent and polite
12 november 2025
Antwoord van R Woodfall Opticians - West Norwood
Thank you very much for leaving your feedback.
Very efficient explained each process…
Very efficient explained each process as we went along.
12 november 2025
Antwoord van R Woodfall Opticians - West Norwood
We are pleased everything could be clearly explained to you. Thank you very much for leaving us your feedback.
Antwoord van R Woodfall Opticians - West Norwood
Thank you for your feedback.
Made me feel comfortable no rush and…
Made me feel comfortable no rush and explained everything I asked.
Excellent!
31 oktober 2025
Antwoord van R Woodfall Opticians - West Norwood
We are delighted to hear you felt comfortable on your visit to us. Thank you for your feedback, we are always happy to help!
Staff were professional
Staff were professional, knew what they were talking about and efficient
22 oktober 2025
Antwoord van R Woodfall Opticians - West Norwood
Thank you very much for your feedback, we are pleased to have been of assistance.
Wonderful staff
18 oktober 2025
Antwoord van R Woodfall Opticians - West Norwood
Thank you very much for your feedback!
Woodfall’s -West Norwood
I have always used Woodfall’s in West Norwood, they are friendly and helpful and I will continue to use them in the future.
18 oktober 2025
Antwoord van R Woodfall Opticians - West Norwood
Our team at West Norwood are pleased to have been of assistance. Thank you very much for your review and you continued support.
Perfect local optician
Lovely friendly staff, always helpful. Our whole family go to Woodfalls and wouldn’t want to go anywhere else!
15 oktober 2025
Antwoord van R Woodfall Opticians - West Norwood
Thank you very much for taking the time to leave us your feedback. We are pleased to be the eyecare provider for you and your family and we appreciate your continued support.
All staff were very pleasant
All staff were very pleasant, knowledgeable and helpful and I’m very pleased with my new glasses
14 oktober 2025
Antwoord van R Woodfall Opticians - West Norwood
Thank you very much for leaving us your review. We are pleased to have been of assistance and are delighted to hear you are loving your new specs!
My experience at r Woodfall opticians
My experience at r Woodfall opticians
The vibes in the shop was good.
The staff knows what there doing.
They will contact me when my next appointment is due.
1 juli 2025
Antwoord van R Woodfall Opticians - West Norwood
We are glad that you had a great experience throughout on your visit to us. Out staff are always happy to help and we look forward to seeing you on your next visit.
Staff were helpful and informative
Staff were helpful and informative. The new glasses came quickly and were a perfect fit. I immediately noticed how much I needed them. Thankyou
25 september 2025
Antwoord van R Woodfall Opticians - West Norwood
Our team at West Norwood are delighted to have been able to help. We are pleased that you are happy with your new glasses! Please pop in if you need any further adjustments.
Friendly and professional
Friendly and professional, have used for the past five years.
27 september 2025
Antwoord van R Woodfall Opticians - West Norwood
Thank you very much for your kind review. Your continued support is greatly appreciated by the Woodfalls team!
Definitely not recommend
Poor service. I would definitely not recommend this branch and question the competence of the person who did my eye test. Despite an additional £30 to have a more in-depth analysis, I was wrongly advised that there was no need for cataract treatment in the next couple of years. I got the prescription glasses but still could not see clearly so went for a test in Boots 2 months later and was referred for cataract treatment on both eyes immediately.
I was also given a prescription without a signature which is a necessary/legal requirement, so I could not get glasses with the prescription and had to request a signed copy and go again.
Finally, I was not given an alert for my next appointment.
I contacted the CEO, Mr Woodfall, initially to lodge the complaint and he gave a super polite response while denying that there was a problem, he questioned my experience and supported Sana, the manager who had dealt with my complaint defensively and not at all apologetically.
Altogether a very disappointing experience.
17 september 2025
Review zonder uitnodiging
Antwoord van R Woodfall Opticians - West Norwood
Hi Amanda, thank you for your feedback, we are sorry you would not recommend us and on the rare occasion we receive negative feedback, we take it very seriously and conduct a thorough investigation. thank you once again for taking the time to send us your concerns.
Antwoord van R Woodfall Opticians - West Norwood
Thank you kindly for your feedback.
Friendly and Professional Team
Each time we've gone in for an eye test we're greeted by the lovely team. They're also very punctual and precise also.
23 september 2025
Antwoord van R Woodfall Opticians - West Norwood
Thank you very much for your kind review! We are pleased to have been of assistance and are always happy to help.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.