Sabre Reviews 

I had Sorned my van, and so wanted to enquire about cancelling and finding out the amount owed in refund.

They just cancelled the policy without talking to me, sent me an e-mail confirmation asking if i agreed to the t&c's when there were none attached.

I went back and asked for them and to know what the refund would be to be told £144 amount to which i said don't bother. They proceeded anyway and when i complained was told it was wihin 24 hours, when they had only given 24 notice of cancelling!

A particularly dodgy part was the refund amount i was quoted, i queried as seemed low. Only to have them instantly up it by £85 after looking at it again apparently. So do double check everything with them as they seem to be trying to short change people.

Complaints accepted 'mistakes were made' but also tried to blame me for it, gave me £25 as if that helps but later upped that as well to £50 when i laughed at it.

Said as it had gone to complaints they could reinstate the policy which they had said was impossible, but would be minus the 37 days between them cancelling against my wishes and that point which would mean me paying them back the unwanted refund minus around £80 for those 37 days, and i'd owe them £150.

That's £150 for about 4 months when they had tried to fob me off with a £144 refund for 5 months!

Jokers

UPDATE: Why bother replying? That time would be better spent doing things right in the first place. Clearly i have had a back and forth with Sabre already, so what doing it all again would achieve is beyond me.
But posting a generic copy/paste response to reviews from your end you think shows you're taking it seriously right?

Been waiting 6 weeks for my garages estimate to be approved. Been without my van now for 6 weeks. Phoned numerous times just to be told the same thing time and time again, “I’ll escalate this and call you back later today”. Never had a call back. Wish I’d read reviews before going for cheapest insurance quote. I guess it’s true, you get what you pay for.

Used these via bennetts. Wouldn't recommend as the non fault accide t was recorded as at fault. Sabre said they would allow me to keep the ncb but upon renewal from bennetts this was not the case even though I had proof via email.

So because of this I am staying away from bennetts and sabre for any future quotes.

Because of a technicality Sabre paid for my car repairs saying they would claim off the AA and reimburse me my excess as the other driver admitted liability. This was back in May 2024. Four months later and still out of pocket, Sabre claimed that the AA have not responded to their requests for reimbursement. The reason the AA did not respond is that Sabre used the wrong email address (or so Sabre later claimed). I called the AA myself and sorted everything out with one simple phone call. When my contact at Sabre then called me to say everything is settled (which I already knew) I asked her why she didn’t bother calling the AA, leaving me to do her work. After a long pause she said she didn’t know. Hopeless!

3 weeks left to renewal and they refuse to waive over £100 charge to change address. Don’t welcome honesty. No common sense, customer care or renewal. Money making at the Heart of response. Not recommended. BeWiser their Agent. Equally poor after 5 years loyalty.

Update:
All credit to Sabre who followed up my complaint to a fair and satisfactory conclusion. BeWiser misrepresented Sabres position.

Been with this company for 2 years been absolutely amazing no trouble

Disgusting company cancelled insurance after 3 days and charged £90

Having had an accident on 12th March. Sustaining front end structural damage. Since then I have had no constructive communication, as at 20th April, as to the progress of the way forward with my Classic Volvo. Indeed SABRE keep referring me to a firm called DAVIES, who also do not reply to requests for Claim progress updates. The telephone number SABRE gave me for Davies, not sure why I am being forced to contact Davies myself patches into SABRE's helpdesk ? Extremely very disappointed.

Absolutely awful experience. Our car was stolen and they tried their utmost to get out of paying it as the thief had obtained our keys (which had fallen out onto our drive). One month later and they have still not made a decision while holding onto my damaged car; leaving us with no mode of transport. They are difficult to get hold of as claims department only work Monday to Friday 10-4. They have caused us considerable extra anguish and pain after an already traumatic experience.

Horrible company
Do not insure with this company had a third party driver crash into me and my vehicle sustained serious damage .driver stated they thought i was taking a different direction .was told by sabre to take my vehicle to repair garage 30 miles away.went to 2 reputable car repair garages local to me both stated car was a write off.had a call 6 weeks later from the garage sabre authorised and did not speak clearly in English,just mentioned they could fix my car as they could source cheap parts for my vehicle.i refused their offer.
I told sabre i will not accept a 50/50 on any terms as i had been blatantly hit through no fault of mine which they agreed.they have now put forward a 50/50 to the 3rd party insurers without my agreement stating they are allowed as its in the contract in my policy documents.whats the point of insurance ?if companies like sabre treat you with this awful service i hope the ombudsman can look into this as i am extremely outraged by their behaviour.

Its a complete rip off. When I needed to change the address on my Insurance they send me a quote of GBP 235, in spite of having a secure car park and living in a gated community.

Why do Sabre choose to offer competitive rates for a young named driver with a provisional only to be astronomical and uncompetitive when the named driver actually passes their test leaving the policy holder with no option mid-term but to incur cancellation and policy adjustment fees mid-term? To then increase the monthly charges when the young named driver is removed is absolutely ridiculous - total scam. If they were competitive when they passed the test fine but they are more than 2 1/2 times the best rates so why draw people in at provisional licence stage?

I’ve been trying to get in touch with sabre for a few days now and it’s impossible to talk to anyone and there website has it’s faults, I’m trying to retrieve my proof of no clams bonus from MCE motorcycle insurance.
I’ve filled out NCD form and still haven’t received anything from them and my insurance runs out soon

Be Warned!!Sabre is an absolutely running organised scam with dodgy insurance companies. I had learners insurance with Go Girl, who took upfront costs from me to bring the premium down. Now that I have passed they tried to sell me expensive insurance, upon shop around they themselves cancelled and got one month direct debit from me a day after cancellation. Scammers. Going to report them to ombudsmen and watch dog.

I’ve been trying to contact Sabre for a couple of weeks regarding an existing claim - multiple unanswered emails to their claims team and no phone line connecting. It’s like they’ve dropped off the face of the planet.

the phone lines are constantly down 'due to a technical fault'. No response to emails, either. Terrible.

As others have said, trying to get hold of anyone by telephone is impossible.
Very little communication regarding valuation of our car, following our non-fault accident on 12.11.23 and to date have been unable to speak to anyone regarding personal injuries as their phone lines are out of order. I sent 2 emails, both tracked - both came back as deleted without being read!!

Worst company I have ever dealt with! Cannot get them on the phone, I continue to be penalised for a claim that was no fault of my own after my van was vandalised on the street at work in broad daylight! A company arrived to take possession of my vehicle unbeknown to me and when I refused to give them my keys they then said I was not insured due to me using my van to go to work! I am too tired to fight as they don’t respond to emails oland their phone lines are always down! Unfortunately I have to put a star…it is wasted and would have been cheaper not to get insurance!

Telephone lines down for several days. Not possible to call this insurance company. Claims line is open, but not the general office. Have reverted to emailing them, but no reply yet. I have sold my vehicle and no longer need the insurance.

my husband and i were involved in a crash 4th NOVEMBER - the van was a writeoff - on the Monday I googled the reviews for SABRE and started feeling really panicky because reviews so bad - well all i can say is that we have had exceptional service from SABRE - start to finish claim took 1 week and 5 days - money in the bank.
i will definately consider SABRE next time my car is up for renewal. Thank you SABRE Team