Sabre Reviews 

my husband and i were involved in a crash 4th NOVEMBER - the van was a writeoff - on the Monday I googled the reviews for SABRE and started feeling really panicky because reviews so bad - well all i can say is that we have had exceptional service from SABRE - start to finish claim took 1 week and 5 days - money in the bank.
i will definately consider SABRE next time my car is up for renewal. Thank you SABRE Team

They kept telling my over and over (4 times) that the work for my van to be completed had been authorised but it hadn’t they had someone’s elses files uploaded to mine, the work for my van still hasn’t been authorised because they keep saying it’s been done but it hasn’t, can’t get through to any senior staff to
Discuss this , keep saying wait 48hours for it to be completed now it’s been 5 days!!!

One star is ten stars too many for this company.
I have had a minor claim with Sabre which has taken eight months for them to pay out. One month for their claims process and acceptance, seven months of various delay tactics before settling the claim, they were obviously trying to sicken me off so I would abandon chasing them. WRONG!!!!

I signed up with Sabre though Freeway last week and I been asked to pay an extra fee after I was already provided the quote for my insurance based on my criteria’s because the NCB 1 year I had was from 2018 and so no more valid apparently with their policy. I have never been mentioned this until I paid the first premium insurance based on NCB 1 year and despite informing that I was unable to use my NCB 1 year due to severe injuries which I had to recovery from including a PTSD which makes of me a much more vulnerable person during the period I been effected from these symptoms and providing the relevant evidence and documentation they have up to date not replied me at all. I have only received a phone call from Freeway stating that they are not going to refund for the extra charge of £277 I had to pay due to this issue.
Very disappointing.

Terrible customer service,will never pick calls even on a Thursday.Very appalling to say the least.

I belive that these have taken over mce insurance.
I lost my bank card a couple of weeks ago.
I got an email from this company, saying that I had incurred a £30 charge, owing to a missed payment.
I have since got a new card, and I've had to give them my card details via an email.
I'm not happy about that at all.
The least secure way of doing it.
They have no intention of wavering the £30 charge.
I don't know how to contact them in the first place.
Next time I'll definitely pay more money for a professional service.
I'm going to take this further, as it's an absolute abomination.

After having WEEKS of no response from their company go girl which was causing immense distress and worry,
I emailed SABRE and the response time was amazing. They endured my enquiry was validated and passed on to GO GIRL as priority, my issues with go girl have now been solved within 74 hours compared to 3 weeks just trying to get hold of someone thanks to Sabre .

Anyone having trouble with getting hold of go girl should definitely contact this company and your issue will be solved asap.

Thank you !!

Terrible company, no service at all.
4 months since my claim for carinsurance through one call. Still nothing! My emails and calls are ignored

Just read the reviews, the majority of which are awful experiences, but at least they had communication some took months, I've had none!! I've been trying to communicate with them but they just don't answer their phones or reply to emails, they also have so many retail companies, Go girl, insure2drive etc., I presume because they are so bad they need to keep reinventing themselves, do yourself a favour when insuring check who the underwriter is regardless of the name of the company you are dealing with, if the underwriter is Sabre stay well away from them, they are Con artists, I'll be handing this over to the Ombudsman and FCA. The ridiculous part was I initially wanted to renew but couldn't because they just don't respond.

I am absolutely disgusted with Sabre ins I was with my 94 -year-old mother outside boots in a relatively empty car park.
As we backed out, I looked left and right and right again , because that was the way the traffic should come. It was a one-way street in a car park.
The next thing that happens is a guy comes out of, nowhere the wrong way and smashes into the back of my car with my mother in it.
After waiting weeks, the third-party insurance company will not admit the liability so Sabre has offered to make me pay 70/30 in other words, they say they can’t escape part liability because I was manoeuvering.
What an absolute scam. This company is my coverage expires next month and I will be going to Liverpool Victoria. I have never heard of such a scandalous ridiculous outcome.

I have my insurance with Santander and was contacted by Sabre accusing me of not reporting an accident. I didn’t have an accident to report. Someone scratched my car in a car park and the damage wasn’t worth me claiming so I didn’t take it further. They were extremely rude and I really don’t appreciate being accused of not reporting an accident when I wasn’t even there at the time of the so called accident so I don’t know what happened. Really bad experience and I will make sure I never get insurance with a company who uses Sabre.
Edit: you have ‘investigated’ and deemed it as acceptable behaviour which is why I am now taking it to with the Financial Ombudsman

Fraud, incompetence and discrimination. All what you want from a insurance company. Highway Code rules and regulations may be applied by the gender and/or passport colour.

After reading all the bad reviews on here I feel compelled to write this review to hopefully but someone’s mind at ease.

My bike was stolen, logged the claim and a month later I received my pay out for the correct value of the vehicle.

Communication could of been better hence the 3 star review, but sabre insurance came through when I needed them to and I got my pay out.

If you’re truthful with your personal details and statement I see no reason why they wouldn’t pay. Will insure with them again

Sabre Ref: AH/942597/01
Fault claim
They will do what ever for avoiding pay and accused of fraud despite I have not claim no thing I repaired my vehicle and paid all my expenses because they cannot provide a courtesy car.

avoid at all cost

I had my Lexus car stolen only few week after joining their Insurance !
They were very careful about asking questions which might allow them to avoid paying out, but I had no secrets. They said it would take 6 weeks to pay out they paid in 4 weeks (excellent service). The claims process was very clear and well organised.
The Claims Negotiator, Miss Katie Brown really helpful , professional , knowledgeable and customer friendly .
My claim was Hassle free and some of the best customer service I have ever received as they provide me with a replacement car for 28 days.
Excellent service throughout my experience with SABRE insurance company who provide professional care and service.
Will be staying with them for the foreseeable future as long as things stay as they are!

All good, low prices of insurance

Very disappointed. Be warned- research carefully if you choose this insurer. We took out a one year policy for us on our family car with our daughter who was learning. After six months of the policy she has passed her test- hooray you think. Sabre want £1657 for the next look 6 months of the remaining policy now she has passed. Figure that out! No refund if we terminate the policy and a charge of £89.99 to remove her and just insure us! Review this company’s charges carefully. Their quote may seem good at first glance but I would never touch them again. Feel very misled.

A man aged 87 years who is recovering from a stroke has just got his speech back but not all mobility reported his key stolen by him son who then had a accident to the police and sabre
Gave all the required information of reporting and crime log ref log via police
Sabre response was
Unless his the son is prosecuted by the police the 87 year old has to pay for the damage to not only his van but the cost of repairing the vehicle that was involved

Useless. Had an accident two months ago. It took them a month just to find a repairer. Promised I'll get a courtesy car as soon as a repairer was found but when that happened started to make excuses about the lack of cars in the whole country. Meanwhile I need to pay for a hire as well as paying lease on my broken car, while Sabre tell stories about some mysterious management team that looks into the case but gives no solution, nor can't I talk to them.

First time claiming, Claimed due to flood damage to car, that was 7/8 weeks ago , eventually offered a quarter of cars value!! I had a crackin big 7 seat (+ boot space) Japanese import with extras , very low mileage, to be offered £500 🤬 where would I get a suitable auto car for that! Asked for evidence etc used for valuation and also why it is cat B write off! Had no communication from them, I have been calling them constant but they still don’t have a clue what’s happening!!! I use crutches and my car is my only way around … but they don’t give a toss if you are disabled, now been stuck for way over a month but they still taking payments!!!
*AVOID THIS COMPANY* *CUSTOMER SERVICE IS ABYSMAL*
**DISABLED ESPECIALLY SHOULD AVOID SABRE**
ONLY GIVEN 1 STAR TO LEAVE REVIEW… WISH COULD LEAVE ZERO