Safe Journey Car Seats Reviews 

Would rates higher if I could!
Sarah is amazing! She guided us through options when I was overwhelmed. She really simplified it for us and for that I’m forever grateful. This isn’t about profit, she could I fb easily talked us into a more expensive seat, but didn’t. Instead she saved us money.
Thank you.
I’ll be back when my daughter outgrows her seat.

Fast send out and communication, was an issue in the beginning due to my wife not checking her junk folder when the seat we purchased wasn’t available in the colour we wanted but had an alternative sent out really quickly. ⭐️⭐️⭐️⭐️⭐️

Excellent communication from start to finish with this business. I bought my chosen car seat which was delivered very quickly. A great price too, and cheaper than other retailers.
The car seat came with added extras too which was fantastic.

I also sent pictures of installation and fit check for peace of mind and was reassured.

Would highly recommend- thank you.

Amazing experience, I have purchased multiple seats from this business and have always had great aftercare and help when needed. Communication is clear and within an acceptable timeframe considering this is a small business.
We discovered a fault with one of our seats over a year after purchase and were sent out a replacement with the seat while the business waited on a reply from the manufacturer. Amazing customer service.

Ordered a car seat, was told the colour i wanted is out of stock and that I had to wait for other colours to arrive from their suppliers. No time frame given. Haven't replied to any of my emails since. Oddly, the car seat in the colour I purchased which is apparently out of stock, is still available to purchase online. Going to request a refund now as I am sick of waiting and they have poor communication.

3 Britax car seats purchased, very happy with speed of delivery.
Good communication for fit checks throughout our time of use. Will be a returning customer for future seats

Edit - you have not replied to my email. It’s been refunded since writing this review!!

Ordered an item online - had an email to say it was taking longer than normal. I’ve emailed twice since asking for an update. This was 3 weeks ago and still no reply or item. Going to do request a payback through my credit card.

SCAMMING SARAH . Please avoid company at all cost! Stole £200 over a month no product or refund to show for it! I rarely leave reviews, but my experience with Safe Journey Car Seats has been genuinely awful.

I ordered an expensive car seat for my daughter, with delivery originally expected within days. After weeks of waiting and hearing nothing, I contacted customer service and was told by Sarah that the item I ordered was apparently out of stock. Instead of simply processing a refund when requested, I was repeatedly pushed towards accepting a replacement product that I did not want.

I made it very clear that my partner specifically wanted the colour and model we originally ordered and politely requested a refund instead. After this, communication became almost non-existent. Multiple emails later and over a month has now passed with no meaningful response.
All in this time my child is without a car seat i have made this clear by email after initially replying within a day a month later and 3-4 emails from myself no reply. The have no accountability or understanding that a child is suffering due to incompetency of the company. We have enough money to fund another car seat in the mean time however this is not the point as there is some families that are tight on money and would hate for these fraudsters to hold the funds have they have ours!.
The whole experience has felt disorganised, frustrating, and honestly quite disrespectful as a paying customer. Waiting this long for an expensive item, only to be ignored when requesting a refund, is unacceptable.

I have now had to pursue recovering my money through my card provider, which should never have been necessary.

Customer service isn’t just about taking payments — it’s about communication and fixing problems when things go wrong. Unfortunately, this company failed badly on both.
Im actually baffled as to why the company employ incompetent employees furthermore the company is clearly a scam as even the contact number does not go through to anyone at any time of day . The only form of contact is email which they evidently choose to ignore when wanting to steal your funds and not provide you the refund.

I've purchased four seats from Safe Journey in the past 3.5 years - one infant carrier and 3 ERF seats. Each time the expert advice and customer service has been excellent, and any queries I've had (of which there were many!) have always been answered very quickly, even years after the purchase was made. When my children require HBBs I will definitely be purchasing them from Safe Journey.

Lovely and helpful staff very happy

I ordered after seeing she had put an offer on a seat i had been eyeing up.
Very good and then i installed myself.

After a few months i had some issues with the position of my seat and i did contact her and sent videos but was hard to explain.

I asked her if i could drive to her and she could show me how to fit properly and she did show me and was really helpful and showed me the nack how to do it properly.

Friendly helpful lady and sorted me a car belt safety clip thing.

Only constructive criticism is to work on communication skills because if i didn’t drive down i would of been stuck with a car seat that would of not been installed 100% correct.

But im a happy customer

Amazing customer service!

Very helpful and accommodating even when we had to replace car seat through no fault of the company. They dealt with it all and sorted it! It was completely stress free for me. And we had a replacement within two days

Great price. Really quick shipping and great communication

I purchased an axkid minikid 2 from this company.. the delivery, communication and after service was absolutely amazing! Couldn't recommend this place enough!

Update: After I left this review, they magically responded to me! Apparently they could not see my previous two emails and gave the excuse that they do not check their emails immediately anyway. Shockingly unprofessional. I sent them screenshots to prove that I had emailed twice and requested a refund. They did return the money fairly promptly, but did not email me again and at no point was there any apology for the massive inconvenience. Their customer service is sorely lacking in basic manners.

I ordered a car seat on 27th February. The website banner advertised next day delivery on most car seats (this banner is still live on the website). After I ordered and paid, I received a confirmation email which contained a line to say that orders are taking longer than usual to despatch. This is extremely sneaky given the website advertisement to change the delivery estimate after ordering.
We are now 2 weeks after ordering and no car seat has been delivered. This seat is to replace a broken one, and consequently we are currently unable to travel in the car. This is hugely frustrating and inconvenient and I only ordered from them because they advertised fast delivery.
I emailed on 5th March to ask for an update but the company ignored this.
I emailed again a week later on 12th March to chase up and to ask the company to either delivery by today (Friday 13th) or refund me. They have ignored this as well.
Since they don't respond to emails but I can see they have replied to some customers on Trust Pilot, I will inform them here - If you do not deliver my car seat or refund me by next Friday (20th March) then I will begin the chargeback process with my credit card company. I am only giving an extra week so as to demonstrate to the credit card company that I have exhausted every avenue.
From looking at reviews by customers whose orders have not gone smoothly, it seems that this is a company which cannot resolve problems when they arise and does not have the most basic customer service skills or courtesy to even respond to customers who contact them.

All great service. 3rd car seat from here! Quick postage as well! Thank you so much

I preface this by saying it is meant at constructive feedback and I hope it is received as such.

I ordered a car seat from safe journey car seats as support and advice around installation is advertised as part of the service. I even message the website chat to double check that I would be able to get advice after purchasing and I was told yes it’s part of the service.

After purchasing I reached out on the website chat, after over a week I got nothing back I reached out on social media and email as I was unsure if the messages on the chat were going through.
Someone then got back to me straight away and then after I had messaged back to ask for advice I got nothing back, still to this day. This has been all over the period of about a month.

I completely understand that this business is ran by a Mom that might have other priorities and might not be able to get back to customers straight away but during this period there was little to no communication. I am also a Mom who is anxious about the safety of her child and this is why I ordered from this particular business as I was assured support but I have essentially been ghosted.

I wouldn’t not buy from safe journey car seats again as I was told I would get support and received nothing, which is quite disappointing.

I believe there is an issue with communication that needs to be addressed. Even if a potential timeframe was given for replies so customers would not be left completely in the dark, anxious that their child is not completely safe in the car seat purchased, or that the promise of advice should come with a disclaimer that it might not be possible to receive that service all together as if I knew this I would’ve purchased elsewhere.

*Respectfully, I sent multiple pictures and gave multiple nudges, on the chat and through email and social media, the negative review is reflective of my experience.

I have bought all my children's seats from Sarah, from newborn to high back booster. Great advice and support along the way. Very quick delivery. Highly recommend.

Do not buy from this company!

I ordered a car seat on 22 January. I didn’t receive a confirmation but had been charged. After a few days wait, I sent a message on Instagram only to be told there was a ‘glitch’ in the system and I should have received an email to say the item was out of stock. I was told that more stock would come in the following week.

To no one’s surprise, the week passed and no car seat arrived and no further communication received. I’ve tried emailing and sending social media messages asking for a refund. All messages are being ignored. In the meantime, the same car seat is still available to order on the website.

I’ve had to order the car seat from another retailer and I’m left out of pocket by over £200 while I fight to get my money back. Despicable behaviour.

I brought a car seat from SJCS’s, from the initial contact to receiving my car seat I was well informed on what I should buy given the age and weight of my child, I was also updated on my delivery so I could easily be available in and around work to recieve my car seat. Overall I’ve had a fantastic experience with Safe Journey and il be purchasing again when my new family addition arrives in the Summer