Sainsbury's Travel money Reviews 

Antwoord van Sainsbury's Travel money

2 dagen geleden

Hi Sally,

We are delighted to hear that you experienced a straightforward transaction and were pleased with the selection of currency options available. We appreciate your positive feedback.

Thank you,

Sainsbury's Travel money Customer team

Antwoord van Sainsbury's Travel money

2 dagen geleden

Hi Janet,

Thank you for your review. We're pleased you found it convenient to order on Saturday and collect on Sunday. We're sorry you had to wait when you arrived to collect your order. There may be brief closures at quieter times to allow colleagues to take their scheduled breaks. When this happens, a clear sign is displayed showing when the bureau will reopen. We appreciate your feedback and will continue to minimise any inconvenience for customers where possible.

Thank you,

Sainsbury's Travel money Customer team

Antwoord van Sainsbury's Travel money

2 dagen geleden

Hi,

Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.

Thank you,
Sainsbury's Travel money Customer team

Antwoord van Sainsbury's Travel money

2 dagen geleden

Hi David,

We are delighted to hear that you enjoyed such an easy ordering process and were happy with our exchange rates. It is also wonderful to know that our colleague provided friendly service during your visit. We truly appreciate your positive feedback.

Thank you,

Sainsbury's Travel money Customer team

Antwoord van Sainsbury's Travel money

2 dagen geleden

Hi,

Thank you for your wonderful feedback. We're delighted to hear that your order was ready earlier than expected and that our colleagues were able to help, especially with a larger Japanese Yen order. It's also great to know you benefited from our preferential exchange rates for Nectar members. We really appreciate your recommendation and look forward to helping you with your next trip.

Thank you,

Sainsbury's Travel money Customer team

Antwoord van Sainsbury's Travel money

2 dagen geleden

Hi,

Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.

Thank you,
Sainsbury's Travel money Customer team

Antwoord van Sainsbury's Travel money

2 dagen geleden

Hi Susan,

We are delighted to hear that ordering your currency online was so simple and that you enjoyed our great exchange rates. It is wonderful to know you had a positive experience and that you would choose to use our service again.

Thank you,

Sainsbury's Travel money Customer team

Antwoord van Sainsbury's Travel money

2 dagen geleden

Hi Simon,

We are delighted to hear that you experienced friendly, polite, and efficient service, and that you enjoy our competitive exchange rates without any issues.

We appreciate your feedback regarding the charge for the cash bag. The 25p wallet charge is part of a nationwide initiative to help reduce our paper usage. The fee covers the cost of the wallet, and 40% of the proceeds are donated to Just One Tree, a registered Community Interest Company. There is no obligation to purchase one, but we appreciate your comments and will use them to help improve how we communicate this scheme to our customers.

Thank you,

Sainsbury's Travel money Customer team

Antwoord van Sainsbury's Travel money

2 dagen geleden

Hi,

We are delighted to hear you enjoyed a great exchange rate and experienced excellent service with us. We truly appreciate your positive feedback and look forward to assisting you again in the future.

Thank you,

Sainsbury's Travel money Customer team

Antwoord van Sainsbury's Travel money

2 dagen geleden

Hi,

We are delighted to hear that our colleague in store provided such helpful service and that you received an excellent exchange rate. We truly appreciate your positive feedback.

Thank you,

Sainsbury's Travel money Customer team

Antwoord van Sainsbury's Travel money

2 dagen geleden

Hi Denise,

Thank you for your feedback. We're sorry to hear about your experience and that you felt uncomfortable during the collection process. As a Money Service Business in the UK we are governed by HMRC, in which there are rules around transactions to protect both customers and the business. ID checks are required when collecting travel money, but this should always be handled professionally and with courtesy. We're disappointed to hear that this wasn't the case on your visit, and we'll share your comments with the relevant team for review. Thank you for bringing this to our attention.

Thank you,
Sainsbury's Travel money Customer team

Antwoord van Sainsbury's Travel money

2 dagen geleden

Hi,

We are delighted to hear that you found it easy to order your travel money and pick it up at your local store. We truly appreciate your feedback regarding the difference between our in store and online exchange rates, and we will share your comments with our team for future consideration.

Thank you,

Sainsbury's Travel money Customer team

Antwoord van Sainsbury's Travel money

2 dagen geleden

Hi,

Thank you for sharing your feedback. We are delighted to hear that you enjoyed an easy online ordering experience, benefited from our preferential exchange rates, and received friendly, helpful service from our colleague upon collection.

We appreciate your feedback regarding the charge for the travel wallet. The 25p wallet charge is a nationwide scheme to reduce our paper usage, the 25p covers the cost of the wallet and 40% of it goes to Just One Tree which is a registered Community Interest Company (Reg. 12067406).

We appreciate your feedback and will make sure we communicate this more clearly to customers.

Thank you,

Sainsbury's Travel money Customer team

Antwoord van Sainsbury's Travel money

2 dagen geleden

Hi Robert,

Thank you for your review. We're delighted to hear you found it easy to order your travel money online. We're sorry that the service you received when collecting your currency didn't meet the high standards we aim to provide. Friendly and helpful service is important to us, and we'll share your feedback with the relevant team.
Thank you,

Sainsbury's Travel money Customer team

Antwoord van Sainsbury's Travel money

2 dagen geleden

Hi Darren,

We are delighted to hear that you enjoyed a smooth online ordering experience and were pleased with our exchange rates. It is also wonderful to know that our colleague provided such friendly service when handing over your currency.

Thank you,

Sainsbury's Travel money Customer team

Antwoord van Sainsbury's Travel money

2 dagen geleden

Hi Olga,

We are delighted to hear that you experienced such a smooth and speedy service from beginning to end. It is wonderful to know that you enjoyed our exchange rates and found everything easy to navigate. We truly appreciate your feedback and look forward to helping you with your future travel money needs.

Thank you,

Sainsbury's Travel money Customer team

Antwoord van Sainsbury's Travel money

2 dagen geleden

Hi,

Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.

Thank you,
Sainsbury's Travel money Customer team

Antwoord van Sainsbury's Travel money

2 dagen geleden

Hi,

Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.

Thank you,
Sainsbury's Travel money Customer team

Antwoord van Sainsbury's Travel money

2 dagen geleden

Hi,

We are delighted to hear that you found booking online so easy and that your collection was quick with no waiting involved. We appreciate your positive feedback.

Thank you,

Sainsbury's Travel money Customer team

Antwoord van Sainsbury's Travel money

2 dagen geleden

Hi,

We are delighted to hear that you experienced great service and that our team provided knowledgeable support and positive interactions during your visit. We truly appreciate your kind feedback.

Thank you,

Sainsbury's Travel money Customer team