Easy experience in ordering currency online, that isnt readily availablein store. Arrived before the chosen day which was helpful. It would be nice to be able to specify if you want small or large... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had been meaning to get currency over the past few months but left it as usual to the last minute. I initially ordered AuD & USD but the pick up date was on the day I would depart so I changed to US... Toon meer
My currency was ready within hours of ordering rather than next day collection as stated… Easy to order online.Best rate. Efficient and polite service from my chosen Bureau.Will certainly use this s... Toon meer
Bedrijf heeft geantwoord
The actual process was easy, However when I went to get my euros at 5pm after work I was told that the lady was having her ‘lunch break’ and wouldn’t be back for 45mins I was on my way back from wo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Sainsbury's Travel money
Geschreven door het bedrijf
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Contactgegevens
15 Galena Road, W6 0LT, London, Verenigd Koninkrijk
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4,6
Uitstekend
11K reviews
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The only thing is I didn't realise you…
The only thing is I didn't realise you don't get Nectar points anymore.
The staff were helpful. Dissapointed I would have had to pay 25p for an envelope to put my money in. I declined to pay.
4 oktober 2026
Antwoord van Sainsbury's Travel money
Hi Jackie,
Thank you for your review. We're pleased to hear our colleagues were helpful, but we're sorry to learn that aspects of your visit left you disappointed.
We understand it can be frustrating when expectations aren't met, particularly around Nectar points and additional charges.
The 25p wallet charge is a nationwide scheme to reduce our paper usage, the 25p covers the cost of the wallet and 40% of it goes to Just One Tree which is a registered Community Interest Company (Reg. 12067406).
We appreciate your feedback and will make sure we communicate this more clearly to customers.
Thank you,
Sainsbury's Travel money Customer team
Prompt reply and notification of pick…
Prompt reply and notification of pick up time. Very friendly staff.
4 oktober 2026
Antwoord van Sainsbury's Travel money
Hi,
We're delighted to hear that you received a prompt response regarding your order collection and that our team provided a friendly experience. We truly appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Antwoord van Sainsbury's Travel money
Hi Alan,
We are delighted to hear that you found our service straightforward to use, enjoyed our competitive rates, and had a great experience with our friendly team. We truly appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Very easy online ordering process plus…
Very easy online ordering process plus met with a great big smile when I collected my euros
2 oktober 2026
Antwoord van Sainsbury's Travel money
Hi Simon,
We are delighted to hear that you experienced a smooth online ordering process and received such a warm, friendly greeting when collecting your foreign currency. Thank you for sharing your positive feedback, and we look forward to assisting you again on your next trip.
Thank you,
Sainsbury's Travel money Customer team
Easy online order
Easy online order. Good exchange rate. Friendly polite assistant at the bureau counter
4 oktober 2026
Antwoord van Sainsbury's Travel money
Hi Patricia,
We are delighted to hear that you enjoyed a smooth online ordering process and were pleased with our competitive rates. It is wonderful to know that our colleague provided you with such friendly and polite assistance. We truly appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Easy to order on line and quick…
Easy to order on line and quick efficient service to pick up in store
27 september 2026
Antwoord van Sainsbury's Travel money
Hi,
We are delighted to hear that you enjoyed a smooth digital purchasing process and experienced a fast, seamless collection when visiting our location. Your positive feedback is greatly appreciated.
Thank you,
Sainsbury's Travel money Customer team
Antwoord van Sainsbury's Travel money
Hi,
We are delighted to hear that you found the service so simple to use and received such helpful assistance during your visit. Thank you very much for taking the time to share your positive feedback; we truly appreciate your kind words.
Thank you,
Sainsbury's Travel money Customer team
Collection available after 3 days failed
Collection available after 3 days. Phone call report delay promised for next day. Still not available before travel so had to cancel.
27 september 2026
Antwoord van Sainsbury's Travel money
Hi Keith,
Thank you for taking the time to share your feedback. We're sorry that your order wasn't available in time for your trip, despite being advised it would be ready the following day. We understand how disappointing and frustrating this must have been, especially when it resulted in you having to cancel your order.
We'll ensure your comments are shared with the relevant team so we can review what happened and improve our service.
Thank you,
Sainsbury's Travel money Customer team
Ordered currency on Sunday am for…
Ordered currency on Sunday am for collection same day.
No message or text received to
advise me to collect currency— attempted to phone at approx 2.30pm, answerphone telling me the opening times which included Sunday 10am till 4pm.
Not Happy,
4 oktober 2026
Antwoord van Sainsbury's Travel money
Hi James,
Thank you for your feedback. We're sorry to hear that you didn’t receive a notification to collect your order and that you were unable to get through when you called. We understand how disappointing this must have been. We'd like to look into this further for you, so please do reach out to us at customerservices@sainsburystravelmoney.co.uk with a few more details, and we'll be happy to investigate.
Thank you,
Sainsbury's Travel money Customer team
Money received
The money that I ordered arrived quickly - well before advertised date. The cashier when I went to pick up was confrontational and challenged nearly everything I said but the transaction was efficient.
23 september 2026
Antwoord van Sainsbury's Travel money
It is great to hear that your currency arrived quickly ahead of schedule and that the transaction was completed efficiently. However, we are very sorry to learn that the service you received from the cashier during collection fell short of our usual standards. We truly value your feedback and will share your comments with the team to ensure our customer service remains polite and welcoming at all times.
Thank you,
Sainsbury's Travel money Customer team
It was easy to carry out
4 oktober 2026
Antwoord van Sainsbury's Travel money
Hi Philip,
We are delighted to hear that you found our service so straightforward and simple to use. Thank you for taking the time to share your positive experience with us, and we look forward to assisting you again in the future.
Thank you,
Sainsbury's Travel money Customer team
It was quick and easy to use.
4 oktober 2026
Antwoord van Sainsbury's Travel money
Hi,
We are delighted to hear that you found our service to be both fast and convenient. Thank you for taking the time to share your positive experience.
Thank you,
Sainsbury's Travel money Customer team
Just very easy to order
Just very easy to order online , then pick up in store while shopping , and a very helpful lady who served me
1 oktober 2026
Antwoord van Sainsbury's Travel money
Hi Susan,
We are delighted to hear that you found placing your order online simple and that collecting it during your shop was so convenient. It is wonderful to know that our colleague provided such helpful service when assisting you. Thank you for taking the time to share your positive experience with us.
Thank you,
Sainsbury's Travel money Customer team
Customer Service
My online order was dealt with much quicker than the four hour wait that had been advised by the system. The person dealing with the transaction was professional, helpful and a pleasure to deal with.
3 oktober 2026
Antwoord van Sainsbury's Travel money
Hi,
We are delighted to hear that your order was ready for collection much sooner than expected. It is wonderful to know that our colleague provided professional and helpful service, making the experience such a pleasure.
Thank you,
Sainsbury's Travel money Customer team
Easy ordering process and collection
Easy ordering process and collection. My only feedback is that the money was provided in a plain white envelope as opposed to a Sainsbury’s travel money wallet.
26 september 2026
Antwoord van Sainsbury's Travel money
Hi Ann,
We are pleased to hear that you found the ordering and collection process smooth and simple. We appreciate your feedback regarding the packaging used for your currency something must have gone wrong with available stock.
Travel wallets should have been available for 25p which is a nationwide scheme to reduce our paper usage, the 25p covers the cost of the wallet and 40% of it goes to Just One Tree which is a registered Community Interest Company (Reg. 12067406).
Thank you,
Sainsbury's Travel money Customer team
Easy to deal with
Easy to deal with . Really lovely staff . Explained everything so quick and easy from ordering to collecting .
26 september 2026
Antwoord van Sainsbury's Travel money
Hi Mr Redfern,
We are delighted to hear that you had such a seamless experience with us. It is wonderful to know that our team was so friendly and made the entire process from placing your order to picking it up clear and efficient. Thank you for taking the time to share your kind feedback.
Thank you,
Sainsbury's Travel money Customer team
Antwoord van Sainsbury's Travel money
Hi Craig,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Easy and simple transaction
Easy and simple transaction, good range of denominations
28 september 2026
Antwoord van Sainsbury's Travel money
Hi Sally,
We are delighted to hear that you experienced a straightforward transaction and were pleased with the selection of currency options available. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
I placed the order online- collected it…
I placed the order online- collected it in store. The only hitch was the desk was closed for lunch when I arrived so I spent longer in Sainsburys and spent more money!! It was handy to order on Saturday and collect on Sunday though.
3 oktober 2026
Antwoord van Sainsbury's Travel money
Hi Janet,
Thank you for your review. We're pleased you found it convenient to order on Saturday and collect on Sunday. We're sorry you had to wait when you arrived to collect your order. There may be brief closures at quieter times to allow colleagues to take their scheduled breaks. When this happens, a clear sign is displayed showing when the bureau will reopen. We appreciate your feedback and will continue to minimise any inconvenience for customers where possible.
Thank you,
Sainsbury's Travel money Customer team
Easy and quick
2 oktober 2026
Antwoord van Sainsbury's Travel money
Hi,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
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