salontotal.co.uk Reviews 

I ordered a 1000ml BOTTLE of conditioner costing £37 but when it arrived it was a REFIL POUCH, which is too awkward to use at that size and will most likely spill everywhere- I don't have am empty 1000ml bottle otherwise I would have made the choice MYSELF to order a refil!
Appalling customer service from UK.
Nobody answers phone and the 'hold' voice changed to Dutch after 2 minutes.
WISH I'D READ REVIEWS BEFORE ORDERING WITH THIS AWFUL COMPANY- AVOID! AVOID! AVOID!

Update 2 weeks later: was promised a refund 2 weeks ago which I still had not received this morning.
Had to open a case with PayPal to get my money back!! May have to wait yet another week as it's saying it'll be in my account by 5th May.
I've been parted with MY money since 9th April!!!
I'm just so relieved that I paid with PAYPAL as I doubt I'd have seen my money again!

Appalling Customer Service!!!

Terrible company. Be ware, they are shipping EU plugs to the UK.

good choice of brands I like, and quick delivery

Excellent speedy service and excellent product at very competitive prices.
Lower prices would of course be a sure incentive to always shop with Salontotal.

Order arrived quickly. Quality brand goods at the best price.

I ordered and paid for my purchase on the 20/03/26 and I have not received my order. This is the second time this has happened to me, also there has been no correspondence from you.

Do not shop here. They're fraudsters and do anything they can to avoid refunding you, nor do they supply prepaid returns label or assist with return steps.

Im now having to go through my bank. I wish I never encountered this fraudulent and deceptive company. Lessons learned.

First time purchase and a job well done. Thank you.

Very unsatisfactory experience AVOID AVOID AVOID !!
If I only can give zero out of 5 stars!
Made purchase for hair product on 27th of February. Received confirmation from DPD with estimated delivery date 6th of March. Then trouble began after with consistent message on DPD site that there is delay with parcel . I have communicated with saloon total multiple times.Back and forth unuseful emails and asking me to wait for a query they started with DPD on 9th of March asked to wait for 2 weeks for their response and as usual they have ghosted me when I was emailing them not even admitting that the parcel was lost ! I have asked many times for refund and yet they have deliberately denied liability blaming DPD service !! Totally unacceptable and poor service . To make it even more worse I received an email 26 days later from DPD saying parcel was delivered to my address and the tracking showed delivery in Netherlands !! I have proof of every single communication for this. They are now actively avoiding me and haven’t even showed me proof of delivery or refund my money !! Absolute disgrace of a service and a company ! I will have now to seek legal route as I was scammed by this company.

The product I wanted was available at a good price and it arrived quickly.

Have yet to receive items ordered. Have requested a refund. Intend to contact my credit card provider to request a refund.

Astonishingly bad customer service. Late delivery, then product was faulty. Would not accept return, would not accept any responsibility. Rude responses and long delays. Have had to give up and try and find refund from paypal. Avoid!

Cheapest site found for a product that was recommended to me, absolute bargain, took nearly 2wks to arrive so not long compared to what I was expecting

Good value product and fairly quick delivery

A fantastic experience as always. Super fast delivery, great choice of goods at competitive prices. A dependable reliable company

There was a mistake with the delivery. My package was delivered to an unknown address.

Avoid like the plague! I wish I could give a zero rating. Ordered products which took weeks to arrive after which were no longer needed so I returned them. Company claimed they knew nothing of the return even though tracking proved it to be delivered successfully. After a few weeks of emailing them asking they said yes it was delivered, and said they would refund. The refund never came. And they didn't respond to emails or calls. I eventually had to get my bank to do a chargeback.
Horrendous experience. This company is a scam.

Very disappointing experience.
I placed an order over a week ago, even though the website clearly advertises “next day shipping.” My order still has not been shipped. The tracking status shows “with sender,” and there have been absolutely no updates.
Customer service does not respond to messages, and there is no communication whatsoever. This is extremely unprofessional and misleading.
If you promise next day shipping, you should be able to deliver it. Otherwise, do not advertise it.
I do NOT recommend this company to anyone. Save your time and money and order from other websites that are actually reliable.
Terrible service.

I placed my order on the 5th, its now the 17th. Ive just received an email to review my products... Which sadly I still haven't received. So can't actually say.