Wish I'd seen these reviews first. Not the ones they pull through on their website. The site heavily advertises same day shipping but can't actually ship same day. Mine was 5 days after. I tried to ca... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
After ordering on the 3rd. October, I read the reviews and was very upset! However, within two days I received the invoice along with delivery details which lifted my spirits a little. Today the 7th.... Toon meer
My real opinion. I was initially very worried after reading some bad reviews online and honestly thought this site might be a scam. However, my experience with Salontotal.co.uk was absolutely excel... Toon meer
Placed an order for items that were all in stock & their website boasts same day dispatch, which in my case & it seems by a lot of others reviews, is totally ambiguous. The goods were not in stock and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Professional hair, skin & beauty products ✓ Ordered before 9pm, shipped today ✓ Fair prices
Contactgegevens
27 Old Gloucester Street, WC1N 3AX, London, Verenigd Koninkrijk
- +442080680805
- customerservice@salontotal.co.uk
- salontotal.co.uk
2,8
Gemiddeld
383 reviews
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Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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very prompt and great products
16 juli 2025
Review zonder uitnodiging
Probably should have taken notice of…
Probably should have taken notice of the reviews! Ordered an item that clearly says dispatched same day if ordered before a certain time. Next day got dispatch email. Yodel app says still waiting for item five days on from order. Why say dispatching if you’re only going to print the label triggering tracking but dont actually do it. Not impressed. Won’t rush to use again. Let’s hope it actually turns up.
4 juli 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
Thank you for your feedback. How sorry to hear you've had this experience. We fully understand that it can be confusing when the tracking information is not immediately visible.
We would like to explain that we only create a shipping label once your parcel is actually packed and ready for shipment. However, sometimes it can take a while before the carrier scans the parcel at the depot and the tracking information becomes visible. This does not mean that the parcel has not been sent, but that the scanning took place at a later time.
We are very annoyed that your order has still not been delivered. If this is still the case, please contact us. We will be happy to help you further and can inquire with the carrier if necessary.
Hopefully your package will still be delivered soon!
Best regards,
Team Salontotal.
Great service delivery on time
5 juli 2025
Review zonder uitnodiging
I still haven't received the product
I still haven't received the product
3 juli 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
How annoying to hear that you have not yet received your order.
Please contact us at customerservice@salontotal.co.uk so we can find out what's going on and help you further.
Kind regards,
Team Salontotal.
Easy ordering and the product I had…
Easy ordering and the product I had been unable to find elsewhere. Good service.
20 juni 2025
Review zonder uitnodiging
Never received my order. No reply from seller
Never received my order for over £140. Emailed the company multiple times and still never had a response. Now had to contact my bank to receive a chargeback. Zero customer service, would never use this company again
15 mei 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
Thank you for your message and how incredibly annoying to hear that your order did not arrive and that you did not receive the desired response from us. This is, of course, absolutely not the service we want to provide. We sincerely apologise for this.
We would still like to resolve this properly for you. Would you please contact us at customerservice@salontotal.co.uk, stating your order number? We will then look into what went wrong and how we can rectify this.
Kind regards,
Team Salontotal.
It has a two pin plug which means I…
Ordered a Babyliss Pro hot brush. Arrived quickly, well packaged. However it has a two pin plug which means I cannot use it without trying to find an adapter! Illegal in UK too.
2 mei 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
Thank you for your review.
We understand that it can be inconvenient to receive a device with a two-pin plug. However, we would like to clarify that many of our electrical products come with an EU plug, and this is always clearly stated on our website. The device is still fully functional in the United Kingdom when used with a standard EU-to-UK adapter, which is widely available.
If you need any further assistance or advice regarding adapters, please feel free to contact our customer service at: customerservice@salontotal.co.uk
Kind regards,
Team Salontopper.
The worst website I've ordered off in a…
The worst website I've ordered off in a very long time. I ordered off them and it was over a week late due to them giving UPS the wrong address. When I first contacted them they said the address was correct. Contacted them again they said it wasn't correct and that it was UPS fault and they updated it and it will be delivered in another 5 days. I contacted UPS myself and organised for it to be delivered the next day. I checked UPS tracking the next day and salon total had told UPS to return the package to them after no instruction for me to do this. It's nearly 2 weeks now and I'm still waiting on my refund which they said would take 1 week. Worst customer service you can imagine, all responses I get are generic templates and they offered no explanation as to why they told UPS to send the package back. Absolutely shocking service, don't order unless you want to be messed around for a few weeks and waste your time.
22 april 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
Thank you for your feedback, and we're sorry to hear that you had a negative experience with our service.
We understand that the situation has been very frustrating, and we’d like to provide some clarification. You indicated that you no longer wanted to receive the order and requested a refund. In order to process this, the only way we could proceed was by having the package returned to us. That’s why we instructed UPS to return the parcel — so that we could initiate the refund.
We understand this may have caused confusion, especially since you also contacted UPS yourself. Please know that our intention was simply to follow up on your request and provide a resolution as quickly as possible.
We sincerely apologize for any confusion or inconvenience this has caused. If you still have any questions, please feel free to contact us at service@salontotal.com — we’re happy to assist you further.
Kind regards,
Team Salontotal
Second time ordering and absolutely…
Second time ordering and absolutely perfect service! No issues at all! Ordered the 11/04 arrived 16/04. Very competitive prices. Thanks
16 april 2025
Review zonder uitnodiging
Took nearly a week to be delivered
Took nearly a week to be delivered
12 maart 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
Thank you for your review!
How annoying to hear that your order was delivered later than expected.
Of course we do our best to send and deliver everything as soon as possible.
Would you like to send us an email? Then we can see what we can do for you in the future.
Service@salontotal.co.uk
With kind regards,
Team Salontotal.
Took a few days to deliver but happy with the service overall.
Ordered shampoo on the 6th March, it arrived on the 12th. Not quite as fast as it said it would when I ordered but I'm happy with the product that arrived and content with the time it took to get to me. Maybe they can be a bit more transparent regarding actual delivery time but other than that I had a good experience dealing with Salontotal.co.uk. Especially the price of the product - it was very competitively priced compared to other sites.
12 maart 2025
Review zonder uitnodiging
Two months after returning an item, still no refund
Wrong item ordered- my mistake, usually no problem. I requested an exchange, was told they could only offer a refund and then for me to purchase what I meant to. No problem, item returned on the 8th of January and nothing. Emails are met with 'we are based in the Netherlands' and 'try to be a bit more patient.' Now evasiveness. Despite having provided proof of posting I am still without a refund nearly two months on. I think this is a scam organisation, avoid at all costs.
8 januari 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
Thank you for your review!
Annoying to read that it was not resolved as expected.
A return shipment always arrives in Hull first. Normally, a return is not processed until it reaches our warehouse in the Netherlands. Hull serves as an
intermediate point where parcels are collected before being sent to the Netherlands.
Of course we always want to work with you to find a suitable solution, we have therefore processed the credit as we could see that the parcel arrived in hull.
If we could be of any further assistance please let us know by email: service@salontotal.co.uk
Kind regards,
Team Salontotal.
Website easy to use
Website easy to use. Order delivered quickly and well packaged against any damage. Would definitely use again. Good price.
28 februari 2025
Review zonder uitnodiging
Ordered Shampoo and Conditioner on 19…
Ordered Shampoo and Conditioner on 19 February 25, which stated very soon after "order dispatched" By 27 February 25 still waiting on order. Yodel app states received at their Depot and will be delivered by next available driver and delivery says today 27 February 25. 8 days from the UK too long. Thought woukd have arrived at least within 5 days in time for my holiday. Had to leave without it. Hoping it arrives today as advised. DISAPPOINTING DELIVERY TIME.
27 februari 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
Thank you for your review!
We're sorry to hear that your order did not arrive on time. We always do our best to ship and deliver orders as quickly as possible. However, sometimes a package may take longer to arrive than expected.
We would be happy to look into this for you and see if there is anything we can do. I can see that your package was delivered on 27-02-25. Could you please contact us at service@salontotal.co.uk? We would be happy to assist you further!
Best regards,
Team Salontotal
Perfect to deal with
Fast delivery. Great price. Liked the samples added to parcel.
10 januari 2025
Review zonder uitnodiging
I returned my item on the 11th of…
I returned my item on the 11th of December and it was delivered back to them on the 13th. I contacted them a picture of the tracking and receipt to say that I’d sent my item back and they never replied over a month late are they finally replied after contacting multiple times asking me to send the tracking information and they can send the money back I sent the tracking information and days later they haven’t replied back or even received any refund from them
13 december 2024
Review zonder uitnodiging
Antwoord van salontotal.co.uk
Thank you for your review!
We’re sorry to hear that you’re not satisfied with the handling of your return. When a return is sent from the UK, it first arrives at our depot in Hull before being forwarded to our depot in the Netherlands. Unfortunately, this process can sometimes take some time. If you can provide us with the tracking information showing that the package has been successfully delivered to Hull, we will gladly look into what we can do for you.
We kindly ask you to send us another email at service@salontotal.co.uk so we can assist you further.
Best regards,
Team Salontotal
Had the product I wanted with prompt…
Had the product I wanted with prompt delivery - perfection!!
19 januari 2025
Review zonder uitnodiging
Unfortunately I can’t rate this as I…
Unfortunately I can’t rate this as I haven’t received the product. DHL still haven’t delivered it from last Thusday
14 januari 2025
Review zonder uitnodiging
Antwoord van salontotal.co.uk
Thank you for your review!
We’re sorry to hear that your package doesn’t seem to have been delivered yet. Please note that in the UK, we work with Yodel and not with DHL, which may have caused some confusion. We’d be happy to help you investigate what’s going on with your shipment. Feel free to contact us via email so we can look into it together and find a suitable solution: service@salontotal.co.uk.
Kind regards,
Team Salontotal
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