salontotal.co.uk Reviews 

Great prices and first rate service - delivery time excellent too

Avoid as much as you can! I sincerely hope no one else has to go through what I’ve been experiencing. After almost two months, I am still disputing the refund with my bank because Salontotal has completely neglected my case.
On 1 August 2025, I purchased a facial cream on their website. On 6 August, their chosen courier, Yodel, confirmed the delivery. There was nothing by my door or in my building. I contact Yodel and they confirmed my parcel was delivered to the wrong address. I immediately reported the issue to Salontotal and provided screenshots of my conversation with the courier, who admitted and apologized for the mistake.
Despite this clear evidence, Salontotal went silent. They neither refunded my money nor provided the product. This situation is totally unfair. Under the Business-to-Consumer model, the retailer is ultimately responsible for ensuring the product reaches the customer — an obligation Salontotal failed to meet.
Instead of taking responsibility, they treated me dismissively by suggesting I “look around” for the parcel, even after I had already proven that the courier confirmed the misdelivery. Such conduct is not only unprofessional but also deeply unethical - a total lack of respect for and care to their (no-longer) client. Just avoid. This website is not worth your time and money.

I did not receive items. Salon total did not reply to my emails and still awaiting a reply 4 days later.

Best price around after a lot of searching for a particular pair of left hand scissors

I'm happy with products and with customers service.

Delivery was fast, product amazing, exactly what we needed. Thank you

Wonderful experience ! Ordering was super easy. I receive the order in about 3 days . Will highly recommend!!

I absolutely love this company! The delivery is always fast, the prices are unbeatable, and the product quality is consistently excellent. Thank you for your amazing service—keep up the fantastic work!

Oway Repairing Aftershave Balm.

Great price, well-packaged and speedy delivery.
This was my second order for this item which is superb.
What more could one ask for.

Very Highly recommended

Ordered from Salontotal was pleased order arrived fast, well packed, and item as described. 5 stars thank you

I placed and paid for my order 8 days ago. The order was shipped on the same day. However, there is still no tracking available on the carrier’s website. The company uses Yodel. Be warned. I will never use salontotal again.

good product,despach on time ,everything ok

Great service. Been trying to find Peggy Sage products for a long time and finally found them here. Thank you and very prompt service.

Terrible experience and poor customer service no replying and responding to my emails I have received I ordered Panasonic machine. It has been used badly and now no response. Nothing save your money and time from the seller.

You should not be sending me a used clipper the box was opened and tampered with, you have not emailed me, the clipper had hair on the blade I will get my money from Amazon I will post you on my social media what a bad experience. I am very unhappy with your service

First time purchase in EU made easy by simple ordering process and excellent postal and delivery service full marks 👍

Quality item, super speedy delivery and communication from the team - will definitely purchase from them again !

Online, salontotal's website states order before 10pm and it is shipped. Being shipped and arriving are 2 very separate things apparently. It is very misleading. As soon as I find another provider for what I need, I will be taking my business there. Apologising for the delay doesn't mean anything. This is, unfortunately, the second time in a row this delay has happened. This company uses yodel for delivery. yodel is a useless delivery company. I received an email that they have my package 3 days ago and it STILL hasn't been delivered. Just pure insanity! Also, the item I ordered is over priced by every standard. UPDATE: My parcel was FINALLY delivered on 20/7/2025...not my idea of quick service.

Had a great experience here from start to finish!Got wella brilliance shampoo conditioner and hair mask for same price elsewhere with just shampoo and conditioner!Fast delivery!

Received the items within the week tracked and delivered no problem