Santafixie Reviews 

Here's a lesson for you, always pay attention to the reviews. I saw that Santafixie had mostly poor reviews for their service, but wanted to buy some bike components from them in order to build a bike, so ignored them. I live in a remote place and use a trusted forwarding company to send my deliveries on to me. As a result of living where I do it was over 14 days since the initial delivery to the forwarders that I received my parts. Two key parts were missing (a Bottom Bracket and tyres) worth nearly £50 - meaning I am unable to build my bike. Santafixie have denied any blame with the missing items, even though the parcel was delivered to me exactly as it was received by the forwarders. Also, it took over three weeks to actually got the parts posted by Santafixie in the first place, as many items were out of stock even though they said they were in stock at the time my order was accepted. Poor service - avoid.

Very good customer service. Staff has decent knowledge about bikes etc. Highly recomended!

Overall quality of parts is low.
The larger parts of the bike – frame, wheels, saddle – are good quality solid products. But all the small parts are cheap and not up to the overall expected quality for the bikes of that price.
Most of bolts, small parts on brakes, sprockets and outer sides of hubs went rusty in a first week.
After 3 months the freewheel got stuck. After contacting their support I've been told that that is perfectly fine – it is expected and I have to change the freewheel every 3 months! And they recommended to buy a freewheel from their site, and the recommended one was more expensive than the one they put on the bike.
After several email exchanges with them and pointing out that according to the law any product that breaks within 6 months must be replaced under warranty, unless the manufacturer could prove that the product was misused, they sent a replacement freewheel – and again, the cheap one, and not the one they recommended to buy from them.
UPDATE: And finally, the saddle teared off the seatpost during the ride. This is not just cheap parts anymore, this is danger!
And of course the seatpost hasn't been properly greased during the assembly, so it is now properly stuck in the frame and no amount of WD-40 or anything else I tried could make it move.

Keep away from this manufacturer.

pedido #100035793
Dirección de rosca.
Producto de muy baja calidad.
He restaurado 3 bicicletas partiendo solo de cuadro y horquilla y con diferencia es la peor calidad en un producto que he visto en mucho tiempo.
He comprado con anterioridad productos de gama baja pero la calidad de esta es increíblemente penosa.
Obviamente, no la pienso utilizar y tendré que revenderla pues me compensa antes que tener que pagar 9.95€ de los gastos de devolución.
Además, el pedido lo envían a través de una empresa que al no actualizar el seguimiento de los pedidos no puedes saber cuando llegan, al final, acabé llamando al punto de envío acordado y efectivamente, allí estaba. Entiendo que esto no es una equivocación de ellos pero quizás sí es responsabilidad de ellos el escoger apropiadamente la empresa de envíos que garanticen cierta calidad.
Aunque es lo de menos, pues el producto lo tengo finalmente en mis manos pero como si no lo tuviese, no lo pienso utilizar.