Sapphire Homes Reviews 

Tried to contact them regarding an inflencer who has moved there mother in an all male hostel emails bounced back. The housing are allowing imfluencers yo love anyone in. I have filed report with camden council this is not right this hostel all male should only be for men to get back onto there feet not live stream from a hallway 24/7

I couldn’t recommend this letting agency enough. From initial enquiry through to managing our rental property, communication has been clear and the support from the whole team excellent. Whenever I have telephoned for advice, there has always been someone on hand to help. Good tenants found quickly and regular inspections have taken place. Maintenance completed when necessary. From a landlord’s point of view I couldn’t ask for anything more. Thank you.

We couldn’t be more grateful to this amazing letting agency. After becoming parents, we were in urgent need of a safe and comfortable home, and they went above and beyond to help us find exactly that. From start to finish, their professionalism, kindness, and dedication were outstanding.

They truly listened to our situation, guided us through every step, and made what could have been a stressful experience feel smooth and reassuring. Their support meant so much to our family, and we honestly can’t thank them enough.

Highly recommended to anyone looking for a letting agency that genuinely cares and delivers exceptional service.

We have just sold our house through Sapphire Homes.
Excellent service from start to finish.Jamie has been amazing throughout the process.
Very professional company, we would highly recommend.

I dealt with Jamie at Sapphire Homes and she is an absolute superstar from beginning to end.
She has helped and guided me all the way and always in such a pleasant and calm manner, she is a real gem and an asset to Sapphire Homes.

Avoid at all costs! Provide scruffy properties then dare to charge over £100 cleaning fees when you leave even though the property was left just the same as it was on moving it! Staff totally unhelpful and could even get names right on emails!

I called early in the week to enquire about 3 units in the same building (Millside, Heritage Way, WN3) that were advertised to rent. One of the 3 apartments (2nd floor) was soon taken and 2 remained.
I proceeded to enquire to the one that was furnished (3rd floor) and I was asked a few questions and was later sent a pre application email filled with questions.
On Wednesday 3 July, I received an email stating “at the moment I don’t have the keys” I’ve been checking the property on the market where it was advertised. Today is Saturday 6 July, I go on the app and I see the property I enquired is “let agreed”. Imagine my frustration.. Why lie? Why give false hope? What happened to honesty? This is such a waste of my time as I cancelled other viewings.. all for this level of unprofessionalism and incompetence.
If I wasn’t in London I’d pop into the branch and demand an explanation.
I am livid!!

If they tell you “im waiting on the landlord and I don’t have they keys” it’s a damn lie, just go elsewhere.

Horrible letting agency. Properties are poorly maintained. All for the landlords. Look down their noses at you. Horrible, horrible people. People skills of a dead dog.

Dismissive attitude towards concerns, condescending communication, failure to address maintenance issues, coupled with veiled threats of rent increases, reflecting a pattern of poor property management and elitist behavior.

Recently sold a property through Sapphire homes. Paul and Holly were very helpful, professional and supportive throughout.

Excellent advice throughout the sale.
All staff were customer orientated, helpful and professional. Provided reasons for their advice at the start of the sale that was later found to be accurate. They also appeared to be more knowledgeable than the other agents I approached. I would recommend them for selling property.

Would Never ever recommend this company to let from. Please be very careful they care for the landlords only and never believe you when you report bad faults. The way in which my family has been treated to date has been terrible. I have rented many properties and this has far been the worst ever!

They do not care for the tenants at all! Avoid. They even told lies to gain my deposit for which I have full evidence to support and for which today has won me back most of my deposit which the landlord and letting agent tried to take fully for a neglected property that quite frankly wasn’t wanted to be spent on or maintained. I am so glad to be away from the hell hole but how is has effected my family I wouldn’t want another family to have to go through this hence this review. Please avoid for your sanity.

Great service / customer care.
Paul was extremely helpful.

Absolute joke of an outfit, run by clowns, no thought or care for any of its Tennants, never get repairs done, only interested in the landlords business. Rude and clueless staff. Avoid at all costs!!!!

Sapphire gave me the wrong management agreement to sign and did not comply with the terms and conditions in the agreement in their management, did not notify me when various tenants departed without paying outstanding rents, did not obtain my consent or overcharged me for repair and maintenance work, repeatedly threatened to sue me for writing a review on them... my experience with them was horrible!

Awful experience with sapphire homes. Ella in particular being the most patronising with constant calls and voicemails left in her monotone Wigan accent. Find them to be a greedy letting agents with only their client (landlord) interests no interest in ensuring happy tenants.

Nonchalant Letting agency
It was a terrible experience living in one of their properties that I rented. They had no hold on the type of people they let properties to. They probably don't do a background check on them. The flat mates I lived with were alcoholics and very dirty. I will not be using them again neither would I refer them to anyone.

By far the worst company I have ever had the displeasure of using, constant nagging and always something to complain about, the owners attitude is disgusting.