Sawday's Reviews 

I am an owner of a couple of holiday homes and have been with Sawdays for six years. To put things into perspective, my properties are the rustic cottage, at alladino.com & the rustic farmhouse, at elmontebajo.com Sawdays visited both of them to ensure we met their criteria as 'Special Places to Stay'. I have only praise for Sawdays. They are an employee-owned business, 'community spirited' in their approach and succeed because they seem to hire astonishingly kind, helpful and 'sensitive' people who will listen and do their best to solve issues. They are at the ethical end of the travel industry, a world away from the big aggressive websites where the experience for owners and holidaymakers is often impersonal. Sawdays displays none of that aggressive 'dash for cash' approach. Take it from me, the genteel approach of Sawdays attracts the most sensible discerning guests to my properties. And those guests often say to me 'We knew your property would be good because Sawdays have never let us down' And that's how I feel about Sawdays, they've never let me down.

Beautiful properties but I had a negative experience recently.
A Sawday's host closed his property (due to travel ban) but refused to reimburse my deposit.
I sought clarification from Sawday's regarding their support for guests in such situations and also how I may leave a review regarding my booking experience. Sawday's refused to engage or clarify. In fact, their reponse was, in my opinion, both unprofessional and impolite.
I would use Sawday's properties again but only where a host gives a written guarantee of a refund if travel is not permitted, as outlined by the CMA.
Guests are left vulnerable in current circumstances with money for holiday accommodation being paid in advance; the options for recovery are challenging.