Scent Decant Reviews 

Ordered a bunch of samples which got misplaced by USPS. They sent out a replacement order faster than USPS could respond to the claim for the lost order. Great customer service. Will definitely be ordering more.

My first time ordering samples from Scent Decant (SD). Unfortunately the sample I was most looking forward arrived shattered. An issue with handling. I contacted SD immediately explaining the issue and with photos. They responded in 2 days and issued a replacement at no additional cost. Which I'm happy to report, arrived in perfect condition. Plus, I'm thrilled with the fragrance!

I like that I can get samples of perfumes so then I can decide what to buy. Shipping was great. I also like that they send your samples in a small pouch.

Great. Excellent products, efficient service.

Buyer Beware: I purchased three 2ML vials from Scent Decant. One of the three was the wrong scent. I let them know asking for them to send the correct fragrance. They responded that they were sorry, but offered no resolution. I guess I wasted my money. I will never buy from them again.

My first time using Scent Decant and had a small issuer with the delivery,but they didn’t hesitate to fix the problem,I still haven’t gotten what I ordered in February it’s suppose to be here in a few days,God Bless

Fast and dependable service , I always get the fragrance I want and the perfume holders are nice better then some other perfume services , I had to reach out recently to scentbox because my perfume was damaged and they were so fast and helpful in sending out a replacement, it made me feel like a valued customer, thanks scentbox

Scents smelled great arrived quickly I had a issue with one of the 5ml bottles when I emailed them to inform them of the issue they immediately sent me a replacement customer service was great and quick I will be ordering from scent decant from now on

Scent box has been absolutely amazing to work with! One of my scents got lost and they did a resend asap and have been great to communicate with!

Customer service responded quickly and a real person resolved my issues. Thanks again! Love these scents!

So apon stumbling on this website, I often shop for frangrance every now and then. I saw this company had some high end, popular, common, and basic frangrances,as well sample sizes. I decided to purchase a few samplers (Mancera tabacco)(Mercedes Land,Air) to have an Idea of what the real deal is all about or maybe perhaps purchase something similar to that given scent. When I had purchase, it had taken a while to get my order out. I decided to give it time. It was then the blizzard had taken place where my order was unfortunately never delivered. I haded to reach out to the team serval time. So after almost a month of my order not beling delivered, (I believe the carrier was the one responsible). I reach out to the team about the third time, where they had reissue my order. It had finally arrived. So best believe Scent decent is totally reliable.

Scent Decant is an amazing. I had an issue with something g I bought and they replaced it fast and easy. Been shopping with them for a year now.

I've been a longtime Microperfumes customer but they didn't have a certain perfume I was looking for. I decided to check out Scent Decant and I was not disappointed! They had the one I was looking for, and also a different, new inventory. What sets SD apart is the cool mini spray bottles the sample vials come in! Most places, they are the bottles with these infuriating lids you have to wrestle with to get them open. Not SD! Adorable little 1ml spray bottles. So much easier. I really want to give props to customer service, though. They respond to emails fast. And make sure you spring the extra $1 for shipping insurance (only $1!!!). My first package was either misdelivered or stolen, but SD made it right without a hassle. I am hoping they restock on my favorites soon. But 10/10 great experience!!!

Had some trouble with the postal service, not sure where the package went...They were pretty kind and offered to resend the whole order to a different address for free. Pretty cool.
Samples are also really good. Did spill in the package for one or two which was kinda inconvenient. Thanks!

I ordered a scent that I thought I would never smell again! I’m so happy that I was able to find it, it is Clean Classic Cool Cotton . I decided to do a search for it, and it came on Scent Decant and I am thankful! The price was very fair and the shipping was incredibly fast!

Customer service is great! I had an issue with my order, received the wrong item. I reached out to customer service and they were quick to respond and get my order corrected. Thank you!

I had an order that I didn't receive so I contacted them right away. Within an hour I had a new invoice and they shipped it promptly. Customer service was absolutely amazing! I will for sure be using Scent Decant again! Wonderful company!

I had received a broken bottle of cologne and scentbox made it right. They are replacing, it no questions asked. I really appreciate scentbox taking care of things so quickly. Thank you scentbox,

This company has been amazing. I've been with them for 3 years and no complaints. Recently I got a sprayer and it didn't work and they sent out a replacement right away as no questions asked.

I have ordered from ScentDecant 5x now and am very, very pleased with the product and service. It takes a little time for them to process the order, but it always arrives! They provide tracking, and it is always packaged in a great, heavy-duty bubble mailer. I have also ordered from the product's "scent house" in the U.K. (their pricing and customer service are not great, given the exorbitant prices), so I am sticking with ScentDecant!!