Scent Decant Reviews 

I’ve always had great experiences with Scent Decant. They offer high-quality products at very reasonable prices, and their shipping is fast. I had an issue where my delivery was mistakenly sent back, but their customer service was excellent. They responded quickly to my request and immediately sent out a replacement order. Great prices, great service, and very reliable. I will definitely order from them again.

Customer service is great! Responds quickly and took care of us!! The product was as expected!!

My order apparently went to the incorrect address for one reason or another. I e mailed the company reference this issue and the problem was promptly corrected and resent to the correct address at no additional cost to me.

They replaced a broken decant for me. Good communication through email.

The first time I ordered I it got here in 2 weeks but I only again a month ago and I think I got scammed cuz it been a month and still nothing I paid around 50$ so it’s a big risk if your gonna get scammed or not so yeah and order is still not here.

I HAVE BEEN WAITING ON MY PERFUME SINCE JANUARY 2 IS WHEN IT WAS SUPPOSED TO BE DELIVERED REACH OUT TO THE ON THE 12TH STILL NOING THEN THEY SAID THEY WOULD RESEND ANOTHER IT'S NOW THE 23RD OF JANUARY AND STILL NOTHING I HAVE BEEN EMAILING THEM WANTING TO KNOWCTHE THE TRACKING NUMBER WOULD NO RESPONSE THIS IS BAD BUSINESS AT THIS POINT THEY CAN GIVE ME A REFUND I DON'T EVEN WANT IT ANYMORE MY NEED TO REPORT THEM TO THE BBB DO NOT BUY FROM THEM

Always fast shipping & what a great way to test out a scent before committing!! If you need customer service they get back to you right away!

I placed an order (forgetting to add my promo code). I tried to go back and find the purchase. However, I never received a confirmation email from them. Assuming that that order didn't go through, I went back to the web page and put the same order through, with the promo code (that says it's strictly for a first-time customers only).. with that being said, the promo code went through. Indicating that it was the first purchase I was making from the site. Then I get my credit card information where it says that I was charged twice. I tried to contact customer service to either cancel the first order or to at least put promo code for the entire purchase.... I got no response, just an email saying "thanks for your purchase".. not good customer service at all. I'll be reviewing you guys across all platforms. And I'll be disputing the charge with my credit card company

Extremely good customer service! Great way to try new scents without buying one you don’t like and being stuck with it! Customer service was phenomenal with my experience! One sample was leaking/broken and without hesitation, jumped on the issue and fixed it within a day! Highly recommend!

I had placed an order for a cologne and noticed how much cheaper it was compared to the department stores. I ended up getting the wrong scent but the problem was fixed immediately as the correct one was shipped the next day. Amazing customer service!

Spectacular products and spectacular customer service. Order got lost and was replaced without incident. Always love the scents and the ability to try new products without buying the whole bottle. I also love the fact that it isn’t based on a subscription. Scent decant is the best

Amazing customer service! I had just a slight minor issue and they corrected instantly. I believe this company always goes above and beyond for every customer they have! I wish other companies can learn from them!
Love them and will be sure to order again and again!! 😊😊

Great prices, used a free shipping code. Ordered a bunch of .99 sample vials. Recieved them earlier than expected during the Christmas rush. They came v in a cute little bag!

From ordering to shipping the process was swift. The order was delivered faster than expected. There was an item missing, however, within hours of mentioning this the team got me a replacement organized to be shipped out as today is Christmas eve. Talk about amazing stuff. No hassles, no issues.

Completely inauthentic scents!!!! Do not waste your time or money. There are no refunds. I ordered five samples and they were all garbage. Smelled completely like rubbing alcohol! They were also all placed together in one small drawstring pouch, so even if they had smelled differently, there was no distinguishing the difference between them when they arrived.

After 2 of my 4 samples got broken by the mail carrier, Scent Decant stepped in and replaced the 2 broken ones based on a simple image and delivery receipt. Unexpected and unnecessary to do, but they did anyway... the sign of a fantastic customer service department. Will be a lifelong customer

I had some bottle leakage in my package and they very quickly and graciously resent the affected bottles. Shipping was also quicker than expected! Thank you so much

Great products and great customer service!