Scent Decant Reviews 

Very quickly responded to an issue I had with my order and immediately fixed the problem

Great costumer service. I messed up my address and they got it fixed within a couple hours. Definitely coming back to order more

Sent my sample of Gucci Rush and had a bit of an inconvenience. They immediately fixed the problem, customer service was FAST and UNDERSTANDING!! Even on a holiday weekend! I will be making future purchases! 10 out of 10

Quick shipping, good communication and pricing. They were quick to fix an incorrect order and send out a new shipment free of charge.

Excellent customer service

Seamless process. Scentbird who? I’ve found my new place to try colognes before buying the whole bottle and customer service is top tier!

I got exactly what I was wanting, and it is the real deal. Good communication, as well.

Absolutely one of the most honest companies who stand behind their customers and earn their reputation of success while leaving an impressive mark in the perfume world!!
Definitely recommending this company to my friends and family!

All of my scents as ordered were wonderful. Very prompt shipping. Had trouble with one dispenser and customer service did an amazing job and helping me get the product right!

The post office lost my order. Scent Decant is replacing my order free of charge. That is excellent customer service

Accurate descriptions on their website make it a breeze to find what you're looking for. Excellent prices and customer service make it a wonderful buying experience.

For the quality/rarity of these scents the samples and bottles are priced great. The service is also quick and they are quite nice, one of my samples spilled in shipping and they had no problem sending me a replacement at no cost. The only thing I wish is that they'd package the bottles with some sort of barrier between them in case they do spill a bit or leak so they don't make the bottle smell, which can be unavoidable given that they are small and have an oily liquid inside. Still, I have bought from them multiple times and will in the future as well.

Good customer service. Would recommend 👌

I would recommend. I love their decants. I had a problem with the shipping of my order and they reshipped with no problem. Five stars.

My delivery said delivered but was not where when I went to look an hour later. Working with Scent Decant was a joy. Another shipment was made after a few questions from CS.

One of my orders said it was delivered but I never got it. After a couple of email exchanges, Scent Decant decided to send my order again gaining a customer for life. That is customer service!

Twice they sent me a shipment postage due, when I had paid for shipping. They said they have a no-refund policy. I refused both shipments.

I ordered two samples from ScentsGift, which were supposed to arrive in 2-3 days, but it took 18 days for them to be delivered. To make matters worse, the perfumes were diluted, with a strong alcohol smell and barely any lasting power. I compared them to my original bottles at home – no resemblance whatsoever.

I tried contacting customer service multiple times, but received no response. Shipping fees? Still not refunded.

If you’re looking for authentic samples or reliable service, look elsewhere. Here, you pay a lot for what feels like a “poisoned gift.”

Found great options here. Very attentive company. I recommend 👍🏻

Excellent service. Responses very quickly. 💪