Scent Decant Reviews 

Altamente recomendado! Compré mi primera muestra y quedé encantada, el empaque llegó en excelente condiciones y además la empresa posee un excelente servicio de atención al cliente, seguiré comprando más productos de Scent Decant!

Highly recommend this website! My order didn’t arrive the first time due to an address issue. Once I contacted their customer service they quickly sent me a new sample, free of charge!

I placed my first order with Scent Decant and sadly one of my scents leaked in shipping. It was the one I most looked forward to too. I contacted the company, sent them a pic of the empty container, and let them know. They immediately handled it! They replaced the scent and it’s on the way to me now. I enjoy companies that stand by their word so I will continue to order from them. I know I can trust them now. 100% recommend!

I would highly recommend this place for any scent needs. Customer service is amazing as well. I’ve never had any issues. They are quick to respond and quick to solve any issues I may have had. Can’t wait to order more colognes.

Worst experience 0 Stars
I didn't receive my shipment because I was at the hospital with my daughter and for some reason it was signature required. I contacted SD and they said they didn't create the shipment with signature required so it shouldn't have had it. But I would have to contact the postal service.
I do mail and shipping and receiving for a large oil and gas company for 14 years now and know exactly how mail/packages work. If I create a shipment and it doesn't get to where it should, it's my responsibility to contact the shipping service not the recipient, because it was under my account. Shipping services wont and can't change a shipment if you don't provide account details, because then anyone can just redirect expensive packages to themselves, stealing merchandise, all the time. Now does that make sense?! They're just lazy or stupid, that's the only answer.

Good for getting small sample sizes to try different scents. However, do NOT buy full size bottles from them! I ordered a retail spray bottle and my invoice even showed the pretty little bottle. I was sent a refill bottle that doesn’t even spray! Customer service is horrible and had the nerve to tell me it’s the correct item when it’s clearly not. Going to have to end up sending it back and at my cost; the least they should do is refund my shipping cost as well since they basically are false advertising.

Our postal service is very hit and miss in our area. I’ve actually missed a few of my deliveries from Scent Decant but always tried to resolve it with the post office. This time I decided to give my case numbers to Scent Decant and they immediately shipped a replacement to me no questions asked. What a great company with excellent customer service.

My order was lost or stolen. Spoke to a customer service representative via email and they handled it quickly and promptly. Reissued the missing scent with no Hassell Thank you so much....

The company charges shipping. My charge was $4.99. When it was delivered the postage they charged me was insufficient. I had to pay an extra $6.00 to get the package. I complained to Scent Decant and they refunded me $3.99 the amount I paid for the perfume but not the $6.00 I had to pay extra for the overage on the postage. I won’t use this company again. The perfume was fine, but I don’t like their shipping fraud.

Great service. Authentic fragrance and packaged perfectly to prevent damage. I will use them again.

I love Scent Decant. They provide the best service ever. I try to smell things in a store, but it becomes so overwhelming with all the scents at once. It is nice to be able to read what notes are available and decide if I want to try something for just a couple of bucks! I also found out I love a specific scent, so I am always buying a travel spray bottle of it. The customer service is also 5 star.

i got sent the wrong sample but all i had to do was to ask and send proof and they sent it to me no charge

Scent Decant offers a great way to sample before you buy. I wanted to try Christian Dior's Diorella and Diorama but nobody around me stocks them. Online only. Luckily Scent Decant could help me. They shipped asap all the way to me in New Zealand for a realistic price. Shipping was a week which was good. Seamless process. Thank you from NZ.

Great selection of fragrances! I love that their 1 ml sample is a small sprayer and not a vial! That's a major plus. I had a leaky sample on my second order and I contacted customer service who immediately rectified the issue. This is a great website to order samples if you are experimenting with scent or for an avid scent lover who likes to smell everything, like myslef! Keep it up Scent decant! I've got more orders coming....

Great selection of samples. Fast delivery. Customer service was excellent. There was an issue where half my shipment did not arrive, however the company promptly corrected this error.

I was having issues with receiving mail at my address the parcel was returned to them before I could intercept them and give an updated address it was reshipped and then lost in shipping they went ahead and sent a new sample free of charge to my updated address very happy with the way they handled the situation will definitely be doing business with them again.

Had a lil mix up with my address contacted customer service and just like that issue was taking care of but the delivery time is quick with a great variety of some of the best scents this will definitely be my new spot

There was a mixup with my mailing address that resulted in a lost order. Customer service handled it seamlessly in a friendly professional matter. I love that I can try designer fragrances with little investment involved. I also like purchasing travel sizes that pack in much less space and I don't have to pack glass bottles. My husband has liked experimenting with men's fragrances and has found one he likes that he would not have tried if he had to purchase a big bottle. Their products are authentic and I would recommend ordering from this company.

The potency and freshness of the product were perfect. Some samples I’ve bought elsewhere are stale, old, and seem watered down, but not these. I also like the variety of sizes and prices available—an excellent way to sample and experiment without denting your wallet.