Schools Plus Reviews 

305
TrustScore 4 uit 5

4,1

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Beoordeeld met 5 van de 5 sterren

A really good experience at Thorpe Hall school today from the school plus team, Danielle and John. Excellent customer service and attention to detail, I don’t normally leave feedback unless it’s tota... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Agnieszka was absolutely brilliant. So so good, in fact, that a member of Head Office came to deliver flowers at the behest of another member of HO. She was always on time, always cheerful, very helpf... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We hosted our 100-person Mahjong event at St James’ Catholic High School last Saturday, and we were very impressed with the customer service provided by a member of staff named Shahila. She was t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We hired a dance studio at Ark John Keats Academy in Enfield through Schools Plus, and our experience was fantastic. The dance studio was spacious, modern, and ideal for our music video shoot. Sk... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Onderwijsadviseur
  2. Naschoolse opvang
  3. Evenementenlocatie

Geschreven door het bedrijf

A visionary school letting and facilities management organisation, delivering excellence in client service and revenue generation.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

305 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 90% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,1

Alle reviews

(305)

48 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

King Solomon Academy (Edgware London)

Neelima , Dan and Hannah are exceptionally great to deal with in trouble or when everything else is working. Keep up the good work.

8 maart 2025
Review zonder uitnodiging
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Antwoord van Schools Plus

Hi there, thanks for getting in touch and leaving us your feedback. We're so glad to hear that everything has gone well and that all our team are providing you with support when needed. We look forward to seeing you again for future bookings with us!

Beoordeeld met 4 van de 5 sterren

King Solomon Academy

We play basketball at the King Solomon every Sunday. The space is perfect for our needs and the service that Hannah, Neelima and Dan provide is great, they open up on time and are always helpful with a great attention to detail. The environment is clean and welcoming.

2 maart 2025
Review zonder uitnodiging
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Antwoord van Schools Plus

Hi Ulrich, thank you for getting in touch and leaving us your feedback. We're delighted to hear that our on-site team has provided you with a great service and that the space is perfect for your needs. We're hopeful we can be even better next time you visit us!

Beoordeeld met 5 van de 5 sterren

We really enjoy hiring the facilities

We really enjoy hiring the facilities at KSA through schools plus. Neelima, Dan & Hannah are a great team and really make it a good experience. They are always willing to help and are very considerate. Always available and try their best to find solutions to any issues we may experience.

23 februari 2025
Review zonder uitnodiging
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Antwoord van Schools Plus

Hi Muhammad, thank you for getting in touch and leaving us your feedback. We're delighted to hear that you're enjoying hiring the facilities at KSA with us and that the team there have helped make it a good experience for you. Looking forward to seeing you on-site again in the future!

Beoordeeld met 5 van de 5 sterren

Customer service

Neelima Ahirwal on customer service team was really helpful to sort out my bookings.

5 maart 2025
Review zonder uitnodiging
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Antwoord van Schools Plus

Hi there, thank you for getting in touch and leaving us your feedback. We're delighted to hear that your booking process went well and that Neelima helped with this. We look forward to having you book with us once again in the future!

Beoordeeld met 5 van de 5 sterren

King Solomon Academy

King Solomon Academy
We congregate at the school every Sunday for meetings. The staff (Dan, Hannah and Neelima) open up on time and are always helpful with smile. The school environment is clean and welcoming.

3 maart 2025
Review zonder uitnodiging
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Antwoord van Schools Plus

Hi Bruce, thank you so much for getting in touch and leaving us your feedback. We're delighted to hear that your experience with our staff at King Solomon Academy has been so positive! We look forward to welcoming you in for more bookings with us.

Beoordeeld met 5 van de 5 sterren

Great and interactive learning…

Great and interactive learning experience with attentive staff (such as Geroge, Sophia, Dan) who are always eager to help.

2 maart 2025
Review zonder uitnodiging
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Antwoord van Schools Plus

Hi Giovanni, thank you for getting in touch and leaving us your feedback. We're delighted to hear that your experience with our staff has been so positive, we will pass the kind words on to them!

Beoordeeld met 5 van de 5 sterren

Excellent team

Hi
I have been in this venue for long , and I can tell I'm very happy and satisfied with the team who are managing the place during my working hours, especially
Dan, Miss Hannah , Miss Neelima, George, Miss Sophia .
Everyone is so helpful, they open the school on time, they treat and welcome my staff in a very respectful way, helping with tidying the place, providing us with heaters, fans, or any equipment available.
Many thanks to them.

3 maart 2025
Review zonder uitnodiging
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Antwoord van Schools Plus

Hi there, thank you so much for getting in touch and leaving us your feedback. We're delighted to hear that your experience with us has been so positive. We look forward to continuing working together!

Beoordeeld met 5 van de 5 sterren

Rented space at King Solomon Solomon Academy

We rent out space at King Solomon Academy. The space is perfect for our needs but what makes it even better is the service that Hannah, Neelima and Dan provide. All the staff are extremely helpful, caring and understanding. They go out of their way to ensure all the amenities are up to standard and make the experience an enjoyable one!

2 maart 2025
Review zonder uitnodiging
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Antwoord van Schools Plus

Thank you for getting in touch and leaving us your feedback. We're delighted to hear that you've enjoyed a great booking experience with us at King Solomon Academy and that our staff have provided this high level of customer service. We look forward to seeing you again for future bookings!

Beoordeeld met 1 van de 5 sterren

Schoolsplus are attempting to remove my…

Schoolsplus are attempting to remove my review.

I recently wrote a review purely highlighting my experience working for schoolsplus for 2 years. All of which I had written was purely factual and can be backed up by ample mounts of WhatsApp messages, call logs to unanswered calls & texts, emails which were not responses to and threatening messaging on the group chats.

Schoolsplus have contacted trustpilot in attempt to have my review taken down for ‘defamatory content’. Everything which I have noted can be supported by evidence which I have also contacted trustpilot myself to provide upon request. As previously mentioned Schoolsplus does not value the confidently of their employees to any means, which is why I will not be contacting them directly as they have asked to do so. I am more than happy to provide any supporting evidence to trustpilot in order for them to validate my review and raise the question as to how the management system of the company operates. The HR person of the company more than often supported the disappointing behaviour of the area managers and the team leaders, i am not sure if it the same person now as it was a few months ago but there was no use going to them as the lack of support often made you feel worse and any issues would often be met with a threat of ‘disciplinary action’ or encouragement to resign.

Working at Schoolsplus heavily impacted my mental heath with ongoing anxiety before every shift due to the lack of security on site (I worked in quite a remote site & was more than often left alone) as well the constant disregarding when raising issues while working alone. Many past employees have unfortunately shared similar experiences to me while working at Schoolsplus most of whom have now resigned and try not to recall their time working with the company.

Many of the reviews left by employees are ones which have been cohered to do so by those higher up as this was also what I was told to do while working with them, to receive bonuses, mentions in the newsletters and slightly better treatment from those above for a short amount of time, which often felt worth it after the endless torment.

I am purely writing this review to warn other staff members or customers of the treatment within Schoolsplus, as I wish someone had done for me before I had joined them.

For those wondering why I had stayed for as long as I did, I cannot tell you entirely but when I first joined although the company was still disorganised there were venue managers who seemed to genuinely care for the staff, and during that time I built connections with customers, teachers, the school and came to enjoy the job itself. However, once many venue managers left and the shift to only area managers and team leaders was made the management completely shifted, the unsettling treatment began but as I had already been there for a while it was difficult to up and leave. However it had eventually reached a point where no one with any self respect should stay in such an environment which is when I decided to give in my notice.

I hope Schoolsplus reflects upon this review and realises a threat based management system followed by arrogance and a clear hierarchy with terrible treatment of those below them will never establish healthy long term connections within a business world. I have heard of more employees joining & leaving them than I ever had in any other work place. This also concedes with why they are often losing so many contracts with schools nationwide, I am sure any school which genuinely looks into the treatment and behaviours of the company would not want them to be linked to them and enable responsibility to their premises.

27 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceptional Service and Dedication – A Big Thank You to Muhammad Hamza!o find a company…

It is truly rare to find a company employee who provides services with such dedication and attention to customer needs. Not only does this ensure customer loyalty, but it also encourages others to recommend Schools Plus wholeheartedly.

I sincerely hope that the management recognizes and appreciates the hard work of Muhammad Hamza, as employees like him are invaluable assets. Their commitment and professionalism are what keep a business thriving and growing.

Once again, thank you, Muhammad, for everything! Your exceptional service is truly appreciated.

For anyone looking for outstanding support, I highly recommend reaching out to Muhammad Hamza.

11 januari 2025
Review zonder uitnodiging
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Antwoord van Schools Plus

Hi Helen, thank you for getting in touch and leaving us your feedback. We're delighted to hear that your booking went well and that Muhammad helped with this. We look forward to seeing you again!

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service and they go above and beyond to accommodate your needs. Very lovely team. I would highly recommend.

17 februari 2025
Review zonder uitnodiging
Logo Schools Plus

Antwoord van Schools Plus

Hi Davia, thank you for getting in touch and leaving us your feedback. We're delighted to hear that your experience with customer service was positive. We look forward to seeing you again!

Beoordeeld met 1 van de 5 sterren

I was not surprised to read the recent…


I was not surprised to read the recent message from a SchoolsPlus staff member regarding her experience. This has now confirmed many of the concerns we have had over the past six months. After much consideration, we made the decision last week to completely disengage from this company—not only in the Barnet area but across the UK wherever they manage a venue.

For prospective customers, I strongly encourage you to read through the comments and feedback before booking any event. It is important to be fully informed about what to expect when working with this company.

Added after getting a message from TrustPilot for more information 👇

I am beginning to question the transparency of this company’s practices. My recent review was based on a previous comment on TrustPilot, which I believe was posted by a SchoolsPlus employee (possibly Sam). I am not sure if that comment is still visible to public or not.

Over the past six months, during my various interactions with this company, I too have experienced direct and indirect requests to take down my own comments. Unfortunately, this pattern of behavior does not come as a surprise.

I will leave this matter in the hands of TrustPilot and trust that they will review the log history and previous comments before making any decisions.

14 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thank you Shahila

Coming from a football coach at St James’, Shahila provides such an exemplary experience for all in attendance.
She is immensely courteous and compassionate. I want to thank her for her continuous dedication to ensuring the highest standards of customer service and support.

12 januari 2025
Review zonder uitnodiging
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Antwoord van Schools Plus

Hi Jim, thank you for reaching out and leaving us your feedback. We're delighted to hear that you've had such a positive experience with us and that Shahila in particular has provided you with a high level of service. We hope to see you on-site with us again!

Beoordeeld met 5 van de 5 sterren

St James’ Catholic High School

St James’ Catholic High School
Such a pleasant experience in the volleyball ground. Thank you shahila for making my time even more special. What a kind and helpful person with great enthusiasm.

17 december 2024
Review zonder uitnodiging
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Antwoord van Schools Plus

Hi Feda, thank you for getting in touch and leaving us your feedback. We're delighted to hear that your booking went well and that Shahila helped with this. We look forward to seeing you again!

Beoordeeld met 5 van de 5 sterren

our Account Manager

our Account Manager - Bronwen - has been super helpful throughout 2024.

20 december 2024
Review zonder uitnodiging
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Antwoord van Schools Plus

Hi Julia, thank you for getting in touch and leaving us your feedback. We're delighted to hear that Bronwen has provided you with helpful service throughout the last year. We're looking forward to working together again this year!

Beoordeeld met 5 van de 5 sterren

All in all a great experience with the…

All in all a great experience with the staff at Schools Plus. Any issue I have, they always are quick to respond and resolve for me. Very responsive to emails and always polite and helpful.

1 januari 2025
Review zonder uitnodiging
Logo Schools Plus

Antwoord van Schools Plus

Thank you for getting in touch with your kind feedback. We're so glad to hear that you've experienced this high level of customer service with us! Looking forward to having you back for any future bookings.

Beoordeeld met 1 van de 5 sterren

AVOID AVOID AVOID

AVOID AVOID AVOID

Very terrible and horrible company. There were no form of contract or agreement sign between both parties and we ere not informed anything regarding to refusing to refund booking made in the past.

We made bookings on the 27th December 2024 and due to some situations we couldn't use the hall renting booking for . An email was sent to them explaining why we couldn't made it. So we asked them, if they can re-book us for the next month which is the Sunday to cover our bookings payment, and we were told that, they can not do that or refund the money to us without any reasonable explanations.

I believe this company is a scam and their customer services is very bad including their area manager. I will advise no body use them and I will make sure this goes far

30 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We really have great time using the…

We really have great time using the hall the staff are great specially the manager Ms Shilla kind and caring lady 🌟🌟🌟🌟🌟

17 december 2024
Review zonder uitnodiging
Logo Schools Plus

Antwoord van Schools Plus

Thank you for getting in touch with your kind feedback. We're so glad to hear that you've enjoyed your time with us! Looking forward to having you back in soon.

Beoordeeld met 5 van de 5 sterren

Really look after us

As a club we use Schools Plus at The Latimer Arts College. My experience with them has always been really positive from booking to the service you receive in the evening. Paul is so accommodating and looks after us all. Coaches and parents all speak very highly of him and his enthusiastic/ diligent approach to his job.

9 december 2024
Review zonder uitnodiging
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Antwoord van Schools Plus

Hi Zoe, thank you for getting in touch and leaving us your kind feedback. We're so delighted to hear that you've enjoyed your experiences with us and that Paul has been so helpful! We're looking forward to seeing you back on-site with us in the future.

Beoordeeld met 1 van de 5 sterren

Avoid

Avoid! Our school was unexpectedly removed from the premises in London in the middle of the academic year, leaving us in a state of confusion and disarray. The administration announced the cancellation of our classroom spaces with only a week's notice, forcing us to scramble for alternative arrangements with little time to prepare. The problems began back in May 2024, when we had settled on a specific rent price. Just as we thought everything was in order, they unexpectedly proposed to double that amount, throwing our agreement into disarray and raising concerns about their reliability.

4 december 2024
Review zonder uitnodiging
Logo Schools Plus

Antwoord van Schools Plus

Dear T.V

Thank you for taking the time to share your feedback about Schools Plus. We take all reviews very seriously, as they are essential to our commitment to continuously improving our services. Your comments have been escalated to the appropriate departments for thorough review and action.

We apologise for any inconvenience you may have experienced and appreciate your patience as we work to address your concerns. Please could you send your details to our customer service team directly at enquiries@schoolsplus.co.uk in order for us to look into this for you?

We are here to help and are dedicated to ensuring a positive experience for all our users. Thank you for helping us strive for excellence.

Best regards,
The Schools Plus Team

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