I had grate customer service very polite and understanding. How ever for the discounts I wasn't able to stack my signup discount and my military discount together. That is why I gave it a 4 star.
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Lees wat reviewers zeggen
What an awesome grill! Once you retrain your thought process to raising and lowering whatever you’re cooking, the results are impeccable! I’ve used conventional grills for decades and I can honestly s... Toon meer
Bedrijf heeft geantwoord
Took advantage of the Father’s Day Bundle discount but had forgotten to enter the discount code! No worries as I placed a call to Swank and Cathy responded quickly and put together another shipment wi... Toon meer
Bedrijf heeft geantwoord
Really great experience. I have a two panels that were damaged and need replacing which is why I am only giving 4 stars. Also, the assembly was time consuming, but not impossible. I can imagine for so... Toon meer
Bedrijfsgegevens
Over Schwank Grills
Geschreven door het bedrijf
Schwank Grills are revolutionary portable infrared grills, Made in the USA, that deliver premium steakhouse quality taste in any outdoor area. The secret lies in the innovative infrared technology, used only by the world's best steakhouses, that heat from above at extremely hot temperatures up to 1500°F.
Contactgegevens
2 Schwank Way, 30830, Waynesboro, Verenigde Staten
- 1-888-677-2649
- info@schwankgrills.com
- schwankgrills.com
4,2
Goed
554 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Easy checkout
Easy checkout. Great bundle value. Can't wait to cook my 1st steak on it!
30 oktober 2025
5 minute steak
I knew I wanted a grill that would cook a steak in 5 minutes and this American made Schwank had to be it. Sturdy construction, no nonsense controls. Turn on the gas and cook. I’m excited to cook again!
13 oktober 2025
Antwoord van Schwank Grills
Hi Nolan, thank you for the awesome review! We’re thrilled to hear you’re enjoying your Schwank Grill and already putting it to good use. Happy grilling!
Antwoord van Schwank Grills
Hi Arthur, we’re glad you enjoyed the discount! Thanks so much for your 5-star review and for choosing Schwank Grills, we appreciate your support and happy grilling!
Antwoord van Schwank Grills
Hi Joseph, Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear everything went perfectly and that you’re happy with our service. Your support truly means a lot to our team.
don’t think it was professional to add…
don’t think it was professional to add a warranty on and now I have to wait for it to be refunded
you should have it default with no warranty, but instead you have it the opposite way, and without paying extreme attention everybody hits the button for the wrong way to me. That’s not being honest.
5 oktober 2025
Antwoord van Schwank Grills
Hi Steven, we appreciate your feedback and apologize for the confusion regarding the warranty/shipping protection. It’s an optional protection that can appear at checkout which we suggest for all our customers. We’re glad your refund was processed and your new order is all set. Thank you for your patience and understanding. We hope you will enjoy your new grill and reach out to us at support@schwankgrills.com anytime!
Discount code did not work on web site.
6 oktober 2025
Antwoord van Schwank Grills
Hi Alberto, thank you for your feedback and for bringing this to our attention, we will surely look into our website furthermore. Again, we’re sorry for the issue with the discount code, our team has since refunded the amount manually, and we appreciate your patience and understanding while we got that sorted out. We hope you will enjoy your new grill-happy grilling!
I ordered on Saturday
I ordered on Saturday. I don't like it when you claim it has been shipped when you have only printed a label. I think this is bullshit customer service. Just my opinion.
28 september 2025
Antwoord van Schwank Grills
Hi Mark, thank you for your feedback, and we’re very sorry for the frustration this caused. To clarify, when a label is created it means your order has been processed and is awaiting pickup by the carrier, sometimes there can be a short delay before tracking updates to show movement. In your case, the label was printed on 9/29, and UPS picked up the package the next day, 9/30. We never want our customers to feel misled, and we’ll review this to ensure our communication is clearer moving forward. Please know our team is always here if you’d like real-time updates on your order status, you can reach us anytime at orders@schwankgrills.com.
I expected a high-quality product
I expected a high-quality product. However, it was nothing special.
14 september 2025
Review zonder uitnodiging
Antwoord van Schwank Grills
Hi Salem, thank you for sharing your feedback. We’re sorry to hear that your experience didn’t quite meet your expectations. We strive to deliver top-quality grills and a memorable cooking experience, and we’d love the chance to learn more about how we can improve. If you’d like, please reach out to us directly at support@schwankgrills.com we’d be happy to discuss further. Your input helps us continue to get better, thank you!
Best regards,
The Schwank Team
Antwoord van Schwank Grills
Hi Michael, thank you for the 5-star review! We’re so glad to hear that shopping with us was easy and that our customer service team made a great impression. We appreciate your support and look forward to serving you again. Happy grilling!
Grill is well made
Grill is well made, ships rather quickly, set up was easy, used it once and steaks were perfect, hopefully the price could come down in the future to make them more accessable
10 september 2025
Antwoord van Schwank Grills
Hi Gerald, thank you for the great review! We’re glad to hear your grill arrived quickly, was easy to set up, and delivered perfect steaks on your first use. We also appreciate your note on pricing, feedback like this is always valuable as we continue working to make our products as accessible as possible.
Easy to use website
9 september 2025
Antwoord van Schwank Grills
Hi Ben, thank you for the 5-star review! We’re glad to hear you found our website easy to use, making the shopping experience simple and smooth is something we strive for! Happy grilling!
Antwoord van Schwank Grills
Hi, thank you for the 5-star review! We’re thrilled to hear you’re enjoying both the grill and your experience with our company. Your support means a lot to us. Happy grilling!
Site did not load correctly and order pages did…
Site did not load and order pages did not work on iPhone - photos and videos appear to be all generation 1 grills and there is no user manual available on line.
I had to order using a Mac and the promo codes and special offers were ambiguous - actually I’m hoping the grill works better thank your website !!!
24 augustus 2025
Antwoord van Schwank Grills
Hi Stewart, thank you for your feedback. We’re sorry to hear you had issues with the site on your iPhone. If you contact us at support@schwankgrills.com with some more details we’d be happy to look into the problems you experienced and make sure you have everything you need. We hope you enjoy your new grill!
Discount codes beyond frustrating
Discount codes that can't be applied to bundles; discount codes that can't be applied to accessories. Received a popup on the website offering a discount code only to have it tell me it was invalid when I tried applying it. Having to go back and forth trying to figure out the best deal is a pain. I almost went with a different manufacturer just out of frustration. If I would have been able to find Beefer XL available in the US, that's probably what I would have ordered instead.
28 juli 2025
Antwoord van Schwank Grills
Hi Curt, thank you for taking the time to leave this feedback. We’re sorry for the frustration with the discount codes, we know how confusing that can feel. Some of our promo codes are tied to specific items, and for free-item offers all qualifying products do need to be in the cart for the code to apply.
If you run into any trouble in the future, please don’t hesitate to reach out to us at info@schwankgrills.com and we’ll be happy to walk you through it. We appreciate your input as it helps us improve, and we hope you’re enjoying your new grill.
Don’t quite understand the 82 bucks you…
Don’t quite understand the 82 bucks you guys add to the tab for cash back or ?
27 juli 2025
Antwoord van Schwank Grills
I understand your concern about the $82 charge. Let me explain - at checkout we offer shipping insurance through our partner, Onward. This is automatically added for your convenience, but you do have the option to remove it before finalizing your order if you prefer.
The shipping insurance gives you perks like 2% cash back to be used on a future purchase as well as protection for shipping damages. If the damage occurs we file the claim for you and replace your item free of charge & immediately while the claim is still processing.
If you’d rather not include this service, you can opt out at checkout, but many customers find the extra protection and perks worthwhile.
Great grill.
Don’t get me wrong. I love this grill. I used it at least four days a week but now it won’t stay lit. I’ve contacted support by email. It’s been six days. No one’s contacted me. I sat for hours on their chat and then finally somebody answered me after I left a message on their phone, which nobody answered.
UPDATE: Support did reach out and everything is being taken care of. They have been patient with me sending it back since I don't want to be without it. Since contact they have not hesitated to reach out to me so I want to update this review.
24 juli 2025
Review zonder uitnodiging
Antwoord van Schwank Grills
Hi Patrick, thank you for your honest feedback. We’re sorry you had such a hard time reaching support earlier on, that’s not the level of service we want to provide. We’re glad we were able to connect with you since then and get your issue taken care of. If you ever need anything else, please don’t hesitate to reach back out to us at support@schwankgrills.com. We really appreciate you as a customer and hope you’re back to enjoying your grill.
Not the flavor you would expect
The product arrived as promised and the quality of the product is as expected. Definitely a well made machine. I have now cooked about 10 different steaks on it and a few hamburger patties. The heat is tremendous and it creates a nice crust for sure. I have used the highest quality dry aged beef from Snake River Farms only. I consider myself an expert with Grilling and have extensive experience with open wood fire cooking as well as offset smokers. This grill does what they say in terms of cooking time etc...However even with using the butter bath with various herbs, the flavor profile of the steak cannot come close to a wood fire or charcoal grill. Frankly the flavor from my DCS propane grill is superior by a long shot. As I have played with this more, it makes sense why. Most of the great flavor we come to expect from grilling is in good part from the smoke generated from fat falling on the grill surface underneath. The set up of this grill simply can never create that type of flavor. I was expecting a flavor profile more akin to New York steak houses like Wolfgang who do use these types of sear grills, but upon further research it's a component of the cook not fully cooked this way. Buyers of this product should know what to expect.
14 juli 2025
Review zonder uitnodiging
Antwoord van Schwank Grills
Hi Andrew, thank you for sharing such a thoughtful and detailed review. We’re glad to hear you’ve been impressed with the grill’s build quality and searing performance, and we appreciate your feedback on flavor expectations versus wood or charcoal cooking. You’re absolutely right that this style of grill is designed for high-heat searing rather than smoke-driven flavor, but for inspiration, you may want to check the recipes available on our website at schwankgrills.com. If you’d ever like further tips or support, feel free to reach out to us at info@schwankgroup.com.
I'm ready!
Great website, recipes and ease for ordering. I am very excited to start grilling!
12 juli 2025
Antwoord van Schwank Grills
Hi there, thank you for the 5-star review! We’re glad to hear you found the website and recipes helpful, and it’s great to know you’re excited to get started. We can’t wait for you to fire it up and enjoy your first cooks, happy grilling!
Informative website.
We ordered the grill online. The website was well designed and user friendly.
8 juli 2025
Antwoord van Schwank Grills
Hi Reva, thank you for sharing your feedback! We’re delighted to know you found the website well-designed and easy to use, and that ordering your grill was a smooth process. We appreciate your support and can’t wait for you to enjoy your new grill.
Schwank Grill #3 Years and still going strong
Cathy @ Schwank Customer Service was very helpful I'm going on #2 years with my Schwank Grill. So far no issues .. Clean Up can be a bit much but it's the same with your everyday commercial grills.
Plenty of You Tube videos to help with assembly or cooking ideas. I'm happy with my Schwank Grill & from what I'm told with proper care it will last.
Cooking at 1500 Degrees is a change from previous grills I owned that get up to 600 Degree's and you can also use cast iron pans.
If your budget allows then give Schwank Grill a try you won't be disappoited
8 juli 2025
Review zonder uitnodiging
Antwoord van Schwank Grills
Hi Jay, thank you for sharing your experience and for being with Schwank for over two years! We’re glad Cathy was able to support you and that your grill continues to perform well at 1500°F. It’s great to hear you’ve found value in the YouTube resources and features like cast iron compatibility. We appreciate your recommendation. Happy grilling!
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