I had grate customer service very polite and understanding. How ever for the discounts I wasn't able to stack my signup discount and my military discount together. That is why I gave it a 4 star.
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Lees wat reviewers zeggen
What an awesome grill! Once you retrain your thought process to raising and lowering whatever you’re cooking, the results are impeccable! I’ve used conventional grills for decades and I can honestly s... Toon meer
Bedrijf heeft geantwoord
Took advantage of the Father’s Day Bundle discount but had forgotten to enter the discount code! No worries as I placed a call to Swank and Cathy responded quickly and put together another shipment wi... Toon meer
Bedrijf heeft geantwoord
Really great experience. I have a two panels that were damaged and need replacing which is why I am only giving 4 stars. Also, the assembly was time consuming, but not impossible. I can imagine for so... Toon meer
Bedrijfsgegevens
Over Schwank Grills
Geschreven door het bedrijf
Schwank Grills are revolutionary portable infrared grills, Made in the USA, that deliver premium steakhouse quality taste in any outdoor area. The secret lies in the innovative infrared technology, used only by the world's best steakhouses, that heat from above at extremely hot temperatures up to 1500°F.
Contactgegevens
2 Schwank Way, 30830, Waynesboro, Verenigde Staten
- 1-888-677-2649
- info@schwankgrills.com
- schwankgrills.com
4,2
Goed
554 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Took advantage of the Father’s Day…
Took advantage of the Father’s Day Bundle discount but had forgotten to enter the discount code! No worries as I placed a call to Swank and Cathy responded quickly and put together another shipment with all the accessories at NO CHARGE! We just set up the grill and stand and will be using it tonight to grill some swordfish! Can’t wait to do steaks or chops with no flareups like I get on our conventional grill! BTW the assembly is high quality and the Stainless they use is also of high quality! Worth every penny! Michael Wilson
7 juli 2025
Review zonder uitnodiging
Antwoord van Schwank Grills
Hi Michael, thank you for your wonderful feedback! We’re happy Cathy could help make sure you received everything you needed with your Father’s Day bundle. It’s great to hear the setup went smoothly and that you’re already enjoying flare-up free grilling. We truly appreciate your kind words about the quality and your recommendation!
Zero quality control
Defective right out of the box. Broken lift mechanism. Their go to excuse is "it must have happened during shipment" even though I have repeatedly told them that there is no damage whatsoever on the exterior of the unit or on the box itself. It was shipped defective from their factory, without the most basic of quality checks.
And the cart... well that's an entirely piece of junk.
Just all together a bad experience.
27 maart 2025
Review zonder uitnodiging
Antwoord van Schwank Grills
Hi Jose, thank you for your review. We’re very sorry to hear about the frustration you experienced, both with the grill and especially with the cart. While we’re glad your case has since been resolved, we understand how disappointing it must have been at the time. Quality control is something we take seriously and we continue to work on improvements to both our grills and accessories, including the cart. Your feedback is valuable to that process, and if you ever need further support our team is always available at support@schwankgrills.com.
Long time user of Schwank Grill...love…
Long time user of Schwank Grill...love it and use it weekly. Recently bought a $500+ table to my grill. This table is biggest piece of junk. The big table came in a tiny box with more parts than a Swiss wristwatch. The instructions are confusing and unclear. Parts are not labeled, parts do not line up, and parts bent. They couldn't use regular phillips or flathead screwdriver for the part but some special screw-head that is very difficult to use. Save you money and get regular car already assembled at the hardware store. Total FAIL.
22 juni 2025
Antwoord van Schwank Grills
Hi Chris,
We’re very sorry for the frustration you experienced with the table. This is not the level of quality or ease we want for our customers, and we completely understand your disappointment. Our team reached out directly to help resolve this and also shared your feedback with our supplier so improvements can be made to the assembly process moving forward.
Thank you for taking the time to share your experience, this helps us get better, and we truly appreciate your long-time support of Schwank Grills.
Best regards,
The Schwank Team
Antwoord van Schwank Grills
Hi David, thank you for your review! We’re glad to hear you had a great experience with our customer service and appreciate you taking the time to share it!
You remember my account so ordering for…
You remember my account so ordering for grill was easy!
25 juni 2025
Antwoord van Schwank Grills
We’re so glad to hear that! It’s great knowing the ordering process was smooth and familiar for you — we appreciate your continued support!
Defective out of the box
I ordered this grill and paid in full, then waited 30 days for delivery. When it finally arrived, the grill table sat crooked, and the lifting mechanism was noticeably lower on the left side than the right. As a result, the tray insert doesn't sit level, causing grease to pour out the front of the grill and into areas that are not accessible for cleaning.
I contacted customer service and sent several emails with photos, videos, and a full description of the issue. I then repacked the 74-pound grill and sent it back for inspection. The company stated their technicians need to determine whether the issue is due to user error or a manufacturing defect. If it's deemed a defect, they will repair or replace it. If not, I will be responsible for freight charges both ways.
I chose this grill because it's American-made and I’m willing to pay more for quality and service. Unfortunately, that hasn’t been my experience so far. Based on how long this process is taking, I estimate it will be 45–60 days from payment to receiving a functional grill.
I hope the company follows through with a solid resolution. I will update this review if and when the situation is resolved.
18 mei 2025
Antwoord van Schwank Grills
Hi Mike,
Thank you for sharing your experience with us. We’re very sorry for the trouble you went through with your grill and understand how frustrating that must have been. While this situation was far from typical, we appreciate your patience as we worked with you directly and ultimately resolved things through a refund.
Your feedback has been shared with our team so we can continue improving, and we truly regret that this wasn’t the experience you expected from Schwank. We remain committed to standing behind our products and supporting our customers every step of the way and your feedback means a lot!
Best regards,
The Schwank Team
Ordering and paying was easy!
17 juni 2025
Antwoord van Schwank Grills
Hi Scott, thank you for your review! We’re glad to hear the ordering and payment process was smooth and easy for you. Happy grilling!
I accidentally shipped to my old…
I accidentally shipped to my old address and they assisted me right away in correcting shipment to the right address. Thank you Cathy!
9 juni 2025
Antwoord van Schwank Grills
Hi Keegan, thank you for your review! We’re happy to hear Cathy was able to quickly assist and get everything sorted out with your shipment. Happy grilling!
The discount is 👎
I’ll limit my comments to the ordering process since I haven’t received the product yet. They provide a Veteran/Military discount, which is a nice gesture. However, it cannot be applied to any of their bundles. It seems pointless to offer a discount if it can’t be utilized!
7 juni 2025
Antwoord van Schwank Grills
Thank you for your feedback, and for your service. We truly appreciate it. You’re right — our Veteran/Military discount unfortunately can’t be combined with bundles, and I understand how that may feel frustrating. Bundles are already deeply discounted, which is why additional discounts don’t apply.
That said, the discount can be used on just the grill itself. We’re always looking at ways to make our promotions more flexible. We appreciate you bringing this to our attention and hope you are enjoying your grill.
Replacing the regulator is our last…
Replacing the regulator is our last resort. This grill has never worked consistently and I gave up even trying a year ago. I watched YouTube videos and chat lines trying to figure out why it will not lite or stay lit. We even bought the pizza kit and have yet to use it. It was a gift and I don't have the heart to tell them it hasn't worked.l
6 juni 2025
Antwoord van Schwank Grills
Hi Stacy, thank you for your review. We’re sorry to hear about the challenges you faced with your grill and the frustration this caused, especially since it was a gift. We truly appreciate your feedback, and if you’re still experiencing any issues, our team would be glad to assist, please don’t hesitate to reach out to us at support@schwankgrills.com.
Antwoord van Schwank Grills
Hi Phillip, thank you for sharing your feedback! We’re glad to hear your grill arrived safely and that you’re happy with it. Happy grilling!
Lack of quality control. Zero trust.
Obvious lack of trust. They are mailing me an empty box to return my defective grill, before mailing me a replacement. The obvious smart reaction would be to mail the warranty one and provide a return label for defective grill in the box.
27 mei 2025
Antwoord van Schwank Grills
Thank you for your feedback. I understand this process may feel inconvenient. Our policy requires the original grill to be returned in its box and packaging before we can ship a replacement. This protects the grill from damage in transit and prevents you from being held responsible for shipping-related repairs. We provided a prepaid return box and expedite your replacement as soon as we received the grill. While waiting isn’t ideal, we move quickly on our end and keep you updated along the way. Thank you for your patience and understanding.
I had a question about my billing…
I had a question about my billing address and I was responded to very quickly. It turned out it didn’t matter. Cathy was more than helpful and cordial. Haven’t received the product yet but I am looking forward to using it.
Respectfully, Don.
23 mei 2025
Antwoord van Schwank Grills
Hi Donald, thank you for your review. We’re glad to hear Cathy was able to help and that everything was sorted quickly. Hopefully by now you’ve had plenty of time to enjoy your grill, and we truly appreciate you sharing your experience!
Chat was very helpful
Chat was very helpful, When I found out it was a local company right here in Georgia, I was about 90% sold,
24 mei 2025
Antwoord van Schwank Grills
Hi Barry, thank you for your review! We’re glad to hear our team was helpful and that learning we’re local made the decision even easier. We truly appreciate your support and hope you’re enjoying your grill.
Simply Awesome
Simple to use, simple to clean, simple to want to eat steak every night! Perfect size for 2 steaks or 4 burgers.
16 mei 2025
Antwoord van Schwank Grills
Hi Wendy, thank you for the kind words! We’re thrilled to hear you’re enjoying the grill’s simplicity and portion size, it’s great to know it’s making steak nights (and burger nights) that much easier. Happy grilling!
Antwoord van Schwank Grills
Hi Vinny, thank you for your review! We’re glad to hear you’re enjoying the product and appreciate you taking the time to share your feedback.
I eat steak every day l hope this works…
I eat steak every day l hope this works as good as you say it looks like a good product
26 april 2025
Antwoord van Schwank Grills
Hi Marc, thank you for your review! With your love for steak, we think you’ll really enjoy what the grill can do. It’s built with the same infrared technology used in top steakhouses worldwide, so you can bring that experience home. We appreciate your feedback and are glad you chose us for your cooking.
I was impressed by the speed at which…
I was impressed by the speed at which my order arrived.
16 april 2025
Antwoord van Schwank Grills
Hi Raymond, thank you for your review! We’re glad to hear your order arrived quickly and that you had a smooth experience. Happy grilling!
SECOND UPDATE 4-30-25: 2ND Unit Arrives Crushed BEFORE being Packaged: Great Looking Grill, but Broke During First Use
2ND UPDATE: (stay tuned, I will update again): Replacement arrived. CRUSHED on one side. UPS box is perfect, not one dent or mark of any kind. THE UNIT WAS PACKAGED ALREADY CRUSHED/DENTED! They don't answer their phone BTW, not a big surprise. 1stUpdate: Went to two stars since I rec'd return lable finally.
STILL, have asked "what next?" No answer. No idea when I get a working grill that will cook more than half a steak. Looked nice out of the box, no damage...all was well...until I used it the first time. Watched all the videos, super easy setup, good videos. However; The raising mechanism for the grate seemed a bit floppy but what do I know? I put the steak on it, and when I went to raise it, POP, and then only the left side goes up and the right side stays put. The grate was crooked out of the box, per my wife...guess I should have listened.
13 april 2025
Antwoord van Schwank Grills
Hi Virgil,
We sincerely apologize for the delay in replying here, and more importantly, for the difficulties you experienced with your grill. From the damaged replacement unit to the performance concerns you later faced, we recognize how frustrating this was and regret that your experience did not reflect the standard we set for our customers. Our team worked with you directly to troubleshoot, review the issues, and arrange a partial refund so you could continue using the grill. Since then, we’ve strengthened our packaging inspections, quality control, and communication processes to better support customers in situations like this.
We’re grateful for the time you took to share your feedback, as it helps us improve, and we truly hope to have the chance to serve you better moving forward.
Best regards,
The Schwank Team
I ussualy do not make reviews on…
I ussualy do not make reviews on products i buy but I was so dissapinted that had to. I have two Otto grills made in Germany. I decided to change and use a USA made grill to support the USA. Schwank does not cook as good. if you try to just brown (crisp out side) the meat an leave it rear inside is impossible. to make it crisp it will also cook inside
15 februari 2025
Antwoord van Schwank Grills
Hi Fernando, we’re sorry for the delay in responding and, more importantly, for the disappointment you had with your grill. We completely understand how frustrating it must feel when you’re aiming for that steakhouse-quality sear. However, Schwank grills use the same infrared technology found in leading U.S. steakhouses and are designed to deliver a crisp exterior with a tender inside! With a few adjustments, they can achieve the results you’re looking for, and our team would be glad to share tips and guidance directly. Please feel free to reach us at info@schwankgrills.com. We appreciate your feedback, as it helps us improve both our products and our support
Best,
The Schwank Team
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