I had grate customer service very polite and understanding. How ever for the discounts I wasn't able to stack my signup discount and my military discount together. That is why I gave it a 4 star.
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Lees wat reviewers zeggen
What an awesome grill! Once you retrain your thought process to raising and lowering whatever you’re cooking, the results are impeccable! I’ve used conventional grills for decades and I can honestly s... Toon meer
Bedrijf heeft geantwoord
Took advantage of the Father’s Day Bundle discount but had forgotten to enter the discount code! No worries as I placed a call to Swank and Cathy responded quickly and put together another shipment wi... Toon meer
Bedrijf heeft geantwoord
Really great experience. I have a two panels that were damaged and need replacing which is why I am only giving 4 stars. Also, the assembly was time consuming, but not impossible. I can imagine for so... Toon meer
Bedrijfsgegevens
Over Schwank Grills
Geschreven door het bedrijf
Schwank Grills are revolutionary portable infrared grills, Made in the USA, that deliver premium steakhouse quality taste in any outdoor area. The secret lies in the innovative infrared technology, used only by the world's best steakhouses, that heat from above at extremely hot temperatures up to 1500°F.
Contactgegevens
2 Schwank Way, 30830, Waynesboro, Verenigde Staten
- 1-888-677-2649
- info@schwankgrills.com
- schwankgrills.com
4,2
Goed
554 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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It was easy to navigate
It was easy to navigate, straight forward with all options presented beautifully.
1 oktober 2024
What an awesome grill
What an awesome grill! Once you retrain your thought process to raising and lowering whatever you’re cooking, the results are impeccable! I’ve used conventional grills for decades and I can honestly say that this is by far the most consistent and best results I’ve ever had. Salmon to pork chops to steaks all come out perfect. My wife and I thoroughly enjoy making homemade pizzas as well. Customer service and communication has been top-notch. Thank you, Schwank Grills
17 juli 2024
Antwoord van Schwank Grills
Hi Troy, thank you for such a thoughtful review! We’re thrilled to hear the grill has delivered the consistency and quality you were looking for, from salmon to pork chops to pizzas. It’s great to know both you and your wife are enjoying the versatility, and we appreciate your kind words about our customer service as well. Happy grilling!
Antwoord van Schwank Grills
Hi Kyle, thank you for your kind words! We’re so glad to hear that our customer service team was able to provide the help you needed. We’ll be sure to share your feedback with the team, it means a lot.
It arrived!
It arrived now to sit back and wait for the table
Super excited to try it out with that 1500’ sear
2 september 2024
Easy to navigate website
Easy to navigate website
Order options and shipping was easy.
23 augustus 2024
Antwoord van Schwank Grills
Hi Peggy, thank you for the wonderful feedback! We’re so glad to hear you’re enjoying both the product and the support from our team, it means a lot to us. Happy grilling!
I LOVE my Schwank grill
I LOVE my Schwank grill. The quality is unmatched. As an existing customer, I was offered a savings on the Large grill table.
Needless to say, I purchased it.
The customer service is top notch.
15 augustus 2024
Antwoord van Schwank Grills
Thank you for your continued support! We’re delighted to hear how much you’re enjoying your Schwank grill and that the large grill table was a great addition. It’s wonderful to know the quality and service have matched your expectations!
Couldn't be more helpful or kind
Couldn't be more helpful or kind. Can't wait for the best grill on the market.
12 augustus 2024
Too much effort for an inferior end result
After using this grill only two times, we have decided to re-home it because it is way too much work. A conventional gas grill delivers a far superior end result at a fraction of the cleanup.
24 juli 2024
Antwoord van Schwank Grills
Hi Jeffrey, sorry to hear that. Can you please contact info@schwankgrills.com and we can provide you with some great cleaning tips to make the process easier? We can also provide you with more tips to make the steak taste MUCH better than your conventional gas grill.
Cooks meat amazingly but grill is not user friendly
The grill cooks everything amazingly. But the problem is the grill is not easy to use. Right now, the only way I can light it and keep it on is to push the ignite button on top and then place something with heavy weight on top of it to keep it burning. Maybe it's me but it's not easy to use.
29 juni 2024
Antwoord van Schwank Grills
Hi Rachel, sorry to hear that you are having issues. This is definitely an issue with the grill and not how it is supposed to operate. Can you please contact support@schwankgrills.com and we can get this fixed for you under warranty?
Fast deliver
Fast deliver , costumer service was great !!!!
Very high quality Grill
Best steak ever in seconds!!!!!
Love it
28 juni 2024
Antwoord van Schwank Grills
Thank you, Debora! We’re glad to hear your grill arrived quickly and that you’re enjoying the quality and performance. Cooking a perfect steak efficiently is exactly what we designed it for, Happy grilling!
Antwoord van Schwank Grills
Hi Chris, thank you for your feedback! We’re glad to hear you found our site helpful and informative. We’re always working to make the experience as clear and user-friendly as possible, so it’s great to know that stood out to you.
Antwoord van Schwank Grills
Thank you, Jack! We’re glad you had an excellent experience with our service. Providing reliable support for our customers is always a top priority.
Lost a star as it would not accept my…
Lost a star as it would not accept my discount code
21 juni 2024
Antwoord van Schwank Grills
Hi Gary, thank you for your feedback. We’re sorry for the trouble you experienced with your discount code at checkout. If this ever comes up again, please don’t hesitate to reach out to us at info@schwankgroup.com
so our team can assist right away. We appreciate your support and thank you for choosing Schwank.
You answered my question regarding the…
You answered my question regarding the discount code so bought the grill. Thank you for your prompt response.
17 juni 2024
Antwoord van Schwank Grills
Thank you, Michael! We’re glad we could assist quickly and help you secure your grill with the discount. We hope you enjoy many great meals with it!
Excellent Customer Service
I interacted with the online chat because I forgot to add a promo code when placing my order. Instead of calling, I opted for the online help. The response was quick, and I received a confirmation email immediately with the change made to my order. Excellent customer service!
17 juni 2024
Antwoord van Schwank Grills
Thank you, Anais! We’re glad our online chat could quickly resolve your promo code issue and confirm the update without any hassle. It’s great to know the process worked smoothly for you. Happy grilling!
Awesome looking product!
The product looks very nice. Have not received mine yet, just ordered. Talked to someone that sells them and they came highly recommended. Loved that you had a fathers day special and I was able to get a lot of items I wanted for free!
11 juni 2024
Service in a hurry
I pre ordered a table for my Schwank Grill that was supposed to carry a 15% discount with a promotion code. I did not see any place to enter the code but made the full purchase price order. Five minutes later I emailed Schwank and they replied in less than five minutes after that giving me the discount. Excellent service. Also, I have owned the grill for over a year and it is perfect for steaks and pork chops.
5 juni 2024
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