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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

I had grate customer service very polite and understanding. How ever for the discounts I wasn't able to stack my signup discount and my military discount together. That is why I gave it a 4 star.

Beoordeeld met 5 van de 5 sterren

What an awesome grill! Once you retrain your thought process to raising and lowering whatever you’re cooking, the results are impeccable! I’ve used conventional grills for decades and I can honestly s... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Took advantage of the Father’s Day Bundle discount but had forgotten to enter the discount code! No worries as I placed a call to Swank and Cathy responded quickly and put together another shipment wi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Really great experience. I have a two panels that were damaged and need replacing which is why I am only giving 4 stars. Also, the assembly was time consuming, but not impossible. I can imagine for so... Toon meer

Bedrijfsgegevens

  1. Grillrestaurant
  2. Grillwinkel

Over Schwank Grills

Geschreven door het bedrijf

Schwank Grills are revolutionary portable infrared grills, Made in the USA, that deliver premium steakhouse quality taste in any outdoor area. The secret lies in the innovative infrared technology, used only by the world's best steakhouses, that heat from above at extremely hot temperatures up to 1500°F.

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Contactgegevens

4,2

Goed

TrustScore 4 uit 5

554 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great customer service

I was a dummy and over tightened the gas supply, breaking the gas manifold. Schwank quickly offered a no-charge repair, for which I am grateful. Can’t wait to try out the grill! 😃

28 mei 2024
Beoordeeld met 5 van de 5 sterren

Very easy to order

Very easy to order. Purchase incentives and easy to use website. Your product looks awesome and can't wait to put it to use.

22 mei 2024
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Antwoord van Schwank Grills

Thank you, Jesse! We’re glad to hear the ordering process was smooth and that the website made things easy. Happy grilling!

Beoordeeld met 1 van de 5 sterren

Customers come first

They didn't know what their business was. Selling Schwank Grills or being in a meeting.

9 mei 2024
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Antwoord van Schwank Grills

Hi Arthur, our customers always come first! Sorry to hear that you had a bad experience, can you please call us at 1-888-677-2649 and ask for me directly. I would be happy to speak to you about any issues you are having.

Beoordeeld met 5 van de 5 sterren

Good People

My experience with the company was altogether very pleasant. Everyone I spoke with seemed knowledgeable and competent also very friendly

27 maart 2024
Beoordeeld met 5 van de 5 sterren

Try using cast iron pan

The broiler is great as I mentioned in a previous review. My complaint if any is the cleanup which requires disassembly and scrubbing rack and shelf and pan prior to dropping in the dishwasher. so I tried a sheet pan with a rack and that worked well and the cleanup was quicker. Next I tried a 12 inch cast-iron fry pan and it works great. I heated up the fry pan under the broiler and when it got up to about five or 600° I added a little oil dropped my steak in a little bit of butter and broiled from the top and pan fried from the bottom Cutting cooking time in half. I also was able to cook mushrooms in pan after the steak came off with red wine all going into the beef juices and it made a wonderful sauce so I’m very happy now and I suggest trying this method when next you do a steak

30 april 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Quick Response - Quick Delivery

Received order in timely manner. Product is solid - works well. Does an awesome cook!

Only problem, the Pizza Stone was chipped on two sides on arrival.

25 maart 2024
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Antwoord van Schwank Grills

Hi Louis, thank you for your review and for sharing your experience. We’re glad to hear your order arrived quickly and that the grill has been working well for you. We’re sorry to hear about the pizza stone arriving chipped, since then, we’ve made improvements to packaging and quality checks to help prevent this from happening. If you ever run into anything like this again, please feel free to reach us at support@schwankgrills.com. We hope you’ve been continuing to enjoy great cooks with your grill!

Beoordeeld met 1 van de 5 sterren
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Antwoord van Schwank Grills

Hi David, sorry to hear that you are having issues. Can you please contact support@schwankgrills.com and we can assist you with this issue?

Beoordeeld met 4 van de 5 sterren

My sales experience was very positive

My sales experience was very positive. The in line chat team member who helped me was great. Good information and. Very helpful. My shipment was missing a part that caused me to wait two more days to use the grill. Overall though I have been pleased.

22 maart 2024
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Antwoord van Schwank Grills

Hi Michael, thank you for your kind words and for sharing your experience. We’re glad to hear our chat team was able to support you and make the process a positive one. We apologize for the missing part that caused a short delay in using your grill, and we appreciate your patience while that was resolved. It’s great to know you’ve been pleased overall, and we truly value your support!

Beoordeeld met 5 van de 5 sterren

Andrew Aceti

Andrew Aceti, was Great to Work With, He was extremely helpful, knowledgeable & professional. Also the web site was easy to use & well presented.

27 maart 2024
Beoordeeld met 5 van de 5 sterren

funnest grill

funnest grill! takes a bit of learning what levels to cook what foods at, but overall, very pleased.

16 februari 2024
Beoordeeld met 4 van de 5 sterren

Took us 2 weeks to figure out how to…

Took us 2 weeks to figure out how to get the meat done the way we like it.
Like how the grill sears the juices inside the meat and the texture of the meat once cooked.
Disappointed the flame blows out quickly when its windy.
Grill messy at times because the grilling surface and drip tray don't come out at the same time.

1 maart 2024
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Antwoord van Schwank Grills

Hi Joan, thank you for your review and for sharing both what you’ve enjoyed and what’s been challenging. We’re glad to hear how much you like the grill’s searing performance, and we appreciate your feedback on windy conditions and cleanup. Using the grill in a more sheltered spot outdoors can help with the flame, and removing the drip tray before the grate often makes cleaning easier. Your comments are valuable and help us continue improving the experience.

Beoordeeld met 5 van de 5 sterren

Salamander for outside kitchen

Grill performs exactly as advertised and is well made. It is really very similar to a commercial kitchen's salamander but clearly designed for an outside kitchen. Definitely a value. Not just for steaks. Vegetables, sea food and appetizers have all been great.

16 januari 2024
Beoordeeld met 5 van de 5 sterren

The grill is amazing and easy to use

The grill is amazing and easy to use.
2 things that would greatly improve to functionality is a deeper drip tray and a quick disconnect on the gas hose.
When pulling food out the drip tray is about 3-4 inches shorter than the drip tray shelf and grate allowing drippings to make a mess. These 2 things would make the grill much more enjoyable to use. Otherwise I love it and use it multiple times a week.

16 januari 2024
Beoordeeld met 5 van de 5 sterren

Andrew made the purchase experience for…

Andrew made the purchase experience for me smoothly and answered all of my questions like the expert he is

14 februari 2024
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Antwoord van Schwank Grills

Thank you, Sam! We’re so glad Andrew was able to make your purchase experience smooth and answer your questions thoroughly. We’ll be sure to share your kind words with him. Happy grilling!

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