Sears Home Services Reviews 14.042

Very professional. Good manners. Very friendly

My technician was 3 hours late. He said the part was no longer made for my washing machine. After he left, I searched the part number he said was not available and there was a replacement part available. He put $299.00 for labor and had me sign I was declining service, why would I pay $299.00 for labor on something he said there was no part available for. Charged me the diagnostic fee. I want to speak with someone but all of the numbers for customer service are the same AI bot who cannot answer my question about what the labor was for or why I was not informed that there was a replacement part available. I want to speak with a human.

After your response, you gave me the number for the same endless AI Phone Bot loop. I want to speak to a person who can actually resolve my issues. I do not want to schedule another appointment to ask a question about the charges on my last appointment.

5/09/26 Replaced the part the technician said was bad on my washer, didn't fix it. DO NOT USE THIS COMPANY, they will charge you a diagnostic fee and their diagnosis is not correct and you CANNOT SPEAK TO A LIVE PERSON ABOUT IT or any charges on the technicians visit.

Gentleman was very polite. Cared what i told him. Was on time according to when he said he would be here. Had the problem fix in less than a hour. And explain to me what happened.

Very responsive. Lots of helpful updates. Quick diagnosis and fix!

Great service and thorough repairs

Courteous and professional technician.
Explained worked to be done and completed within a timely manner.

Manuel was kind and very informative. Thank you, Manuel!

The technician was knowledgeable and very professional. He went thru everything, explained it nicely and did very good job.

He did a great job and explained things to me. Thankful. I will be calling to schedule stove next.

Great job. The technician was well knowledgeable about his job. Very professional and considerate. I commend him for a job well done.

He was great and very professional.

Service was quick and good. He did fix the main problem with the dryer. However, we did mention the cooling light was on after fixing the dryer. We were told not to worry about it.
When we initially called in for service the 2 things the dryer was not rotating and that the cooling light was on. Hoping this does not create problems for the future.

Good and fast service

Mark was very knowledgable and courteous.
He was able to point to the issue and resolve it in a timely manner.

They charged me $985 IN ADVANCE before even attempting repairs to my refrigerator. Three days I have missed work waiting for the repairman to show up. Two days they were simply a no-show, no call, no updates. Today the tech never showed up - but did call 3 hours after my scheduled four-hour time window to say he has no tools to repair anything! Claims someone will follow up!
There are no humans to talk to at Sears Home Service. They hire out A&E Factory Service. There are no humans to contact at A&E! Everything is chatbot & automated phone systems. If I had any clue they would hold my $985 hostage and not show up, I would have gone out and bought a new refrigerator!

Provided a thorough solution and recommendation.

Chris was quick to diagnose the problem, and repair was swift.

Technician Scott was great.

Sears system was terrible. I could not access, inquire about, or edit anything about my account OR my service order. Sears system kept texting info to my landline.