My technicians were very professional and courteous. They explained everything thoroughly and made me feel very confident with the service they were providing. The message to complete this survey h... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Patrick saved the day, or more so the month. We had a different tech come out and attempt to install the pump to our washer, that previous tech wasn’t knowledgeable about our washer and installed it... Toon meer
Bedrijf heeft geantwoord
Tech did a fair evaluation and examined the stove for the repair and determined that it may not be repairable .,,,, but the unit doesn’t work at all now and the service doesn’t recognize my account or... Toon meer
Bedrijf heeft geantwoord
My technician was friendly. First visit was able to narrow down a possible issue with older set washer/ dryer. Second visit out not so helpful but tried. Sears & agreement with GRP for parts is too co... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Reparatiebedrijf
- Airconditioning reparatieservice
- Badkamerinstallateur
- Keukenvernieuwer
- Projectinrichter
Geschreven door het bedrijf
At Sears Home Services, we have local technicians ready to help with your next appliance repair, home improvement or maintenance project. Call or book online today!
Contactgegevens
Verenigde Staten
- searshomeservices.com
4,1
Goed
14K reviews
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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As soon as I turn dishwasher on
As soon as I turn dishwasher on. Water pour out the door. 🥵
22 april 2026
Review zonder uitnodiging
Antwoord van Sears Home Services
We apologize for the trouble you've faced, Robin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Friendly and knowledgeable.
Explained everything they did and made sure I didn't have any questions. The questions I did have he answered them to help me better understand what had happened. Very knowledgeable and friendly.
22 april 2026
Review zonder uitnodiging
Antwoord van Sears Home Services
Thank you for the 5-star review, Jeremy! We're glad to hear our technician was knowledgeable, friendly, and thorough in explaining everything to you.
Tech was friendly and knowledgeable
Tech was friendly and knowledgeable
22 april 2026
Review zonder uitnodiging
Michael is great!
Michael went over the top to solve our problem with our dishwasher. He was very helpful and explained things well to us. He was great!
21 april 2026
Review zonder uitnodiging
Antwoord van Sears Home Services
Thank you for the 5-star review, Emily! We're glad to hear Michael went above and beyond to help with your dishwasher and provided clear explanations.
He moved the washer out and did not put…
He moved the washer out and did not put it back. He left the trash here. When I walked out with box after him I could see he turning toward me but he turned the other way. I need someone to put the washer back please 🙏, okay 👌?
21 april 2026
Review zonder uitnodiging
Antwoord van Sears Home Services
We apologize for the inconvenience, Richard. Please contact us directly so we can arrange to have the washer put back and address the leftover trash.
Techician was on time for appointment. YES
Techician was on time for appointment. The problem was the Washer DOOR was locked. He was able to unlock the door and get my clothes fo the Dryer
He reached a solution that requires Management .
GREAT SERVICE
21 april 2025
Review zonder uitnodiging
Antwoord van Sears Home Services
Thank you for the 5-star review, Betty! We're glad to hear our technician was punctual and provided a solution for your washer door issue.
Phillip did exactly what he said he…
Phillip did exactly what he said he would do.
21 april 2026
Review zonder uitnodiging
Antwoord van Sears Home Services
Thank you for the 5-star review, Joanna! We're glad to hear Phillip delivered on his promises.
Technician was on time and quickly…
Technician was on time and quickly fixed the problem. He was polite and knowledgeable
21 april 2026
Review zonder uitnodiging
Antwoord van Sears Home Services
Thank you for the 5-star review, Dan! We're glad to hear our technician was punctual, polite, and knowledgeable in fixing the problem.
Antwoord van Sears Home Services
Thank you for the 5-star review, James! We're glad to hear you appreciated the timely, clean, and swift work.
Very poor experience
Very poor experience. The technicians are free lance and treat people poorly . There is no where to call for customer support and everything is computer assisted . I just wish you would just go completely out of business. Make room for good companies with some sort of customer service. I tried to reach out the number and there are no humans only a computer so noones cares that they screw the customers. DO NOT USE THIS COMPANY
18 april 2026
Review zonder uitnodiging
Antwoord van Sears Home Services
We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
This is what true customer service is comprised of.
The technician that showed up at my home was a breath of fresh air. Brandon was very kind and courteous. He worked diligently after having conversed with me on what the problem was with my range. He diagnosed and fixed the problem very quickly. The follow-up appointment was even faster. This level of service is what all companies should strive for. I can only hope I receive this level of service the next time an appliance goes haywire. Great tech, great experience. I would give him 10 stars if it was allowed.
21 april 2026
Review zonder uitnodiging
Antwoord van Sears Home Services
Thank you for the 5-star review, Drew! We're thrilled to hear Brandon provided such a positive experience with his kind, courteous, and efficient service.
Very professional
Very professional. Good manners. Very friendly
21 april 2026
Review zonder uitnodiging
Antwoord van Sears Home Services
Thank you for the 5-star review, Susan! We're glad to hear you found our technician professional, well-mannered, and friendly.
My technician was 3 hours late
My technician was 3 hours late. He said the part was no longer made for my washing machine. After he left, I searched the part number he said was not available and there was a replacement part available. He put $299.00 for labor and had me sign I was declining service, why would I pay $299.00 for labor on something he said there was no part available for. Charged me the diagnostic fee. I want to speak with someone but all of the numbers for customer service are the same AI bot who cannot answer my question about what the labor was for or why I was not informed that there was a replacement part available. I want to speak with a human.
After your response, you gave me the number for the same endless AI Phone Bot loop. I want to speak to a person who can actually resolve my issues. I do not want to schedule another appointment to ask a question about the charges on my last appointment.
5/09/26 Replaced the part the technician said was bad on my washer, didn't fix it. DO NOT USE THIS COMPANY, they will charge you a diagnostic fee and their diagnosis is not correct and you CANNOT SPEAK TO A LIVE PERSON ABOUT IT or any charges on the technicians visit.
8 april 2026
Review zonder uitnodiging
Antwoord van Sears Home Services
We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Gentleman was very polite
Gentleman was very polite. Cared what i told him. Was on time according to when he said he would be here. Had the problem fix in less than a hour. And explain to me what happened.
21 april 2026
Review zonder uitnodiging
Antwoord van Sears Home Services
Thank you for the 5-star review, Crystal! We're glad to hear our technician was polite, punctual, and efficient in fixing the problem while explaining everything clearly.
Very responsive
Very responsive. Lots of helpful updates. Quick diagnosis and fix!
17 april 2026
Review zonder uitnodiging
Antwoord van Sears Home Services
Thank you for the 5-star review, Valerie! We're glad to hear you appreciated the responsiveness, helpful updates, and quick diagnosis and fix.
Antwoord van Sears Home Services
Thank you for the 5-star review, Michael! We're glad to hear you received great service and thorough repairs.
Adler was professional & pleasant.
16 april 2026
Review zonder uitnodiging
Antwoord van Sears Home Services
Thank you for the 5-star review, Kim! We're glad to hear Adler was professional and pleasant.
Courteous and professional technician.
Courteous and professional technician.
Explained worked to be done and completed within a timely manner.
18 april 2026
Review zonder uitnodiging
Antwoord van Sears Home Services
Thank you for the 5-star review, Alicia! We're glad to hear our technician was courteous, professional, and efficient in completing the work.
Manuel was kind and very informative
Manuel was kind and very informative. Thank you, Manuel!
20 april 2026
Review zonder uitnodiging
Antwoord van Sears Home Services
Thank you for the 5-star review, Marietta! We're glad to hear Manuel was kind and informative.
Knowledgeable and professional service
The technician was knowledgeable and very professional. He went thru everything, explained it nicely and did very good job.
20 april 2026
Review zonder uitnodiging
Antwoord van Sears Home Services
Thank you for the 5-star review, Naimesh! We're glad to hear our technician was knowledgeable, professional, and thorough in explaining everything.
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